Service Hub Professional
HubSpotReviews from AWS customer
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Super helpful and easy to use and navigate
What do you like best about the product?
Hubspot is ease of use providing feedback and communicating with your fellow teams
What do you dislike about the product?
there is honestly nothing i dislike about hubspot.
What problems is the product solving and how is that benefiting you?
comunicating effectively witht he lients
it's a really good tool for tracking projects and is really efficient.
What do you like best about the product?
dashboards are so intelligent and make my job possible.
What do you dislike about the product?
it's a bit fiddly at first but it's a complex system so i can understanbd why. Also Just Call through hubspoit can be buggy.
What problems is the product solving and how is that benefiting you?
pipeline management
It’s better than you think
What do you like best about the product?
It has developed into a very strong hub that actually competes with the Zen Desks of the world. Having marketing, sales, and service in the same platform is also a HUGE benefit.
What do you dislike about the product?
It's still growing and adding some tools and functionality, but it's very good and more of an option for enterprise orgs than it was a few years ago.
What problems is the product solving and how is that benefiting you?
It's helps to keep service teams in alignment with customers and other internal teams.
A Solid Tool for Streamlining Customer Support
What do you like best about the product?
The integration with tools like Gmail, Outlook, and social platforms makes it easy to manage communications in one place. The automation features, such as sending surveys and chatbot interactions, are incredibly useful for scaling customer service efforts without needing constant manual input.
What do you dislike about the product?
The ticketing system could be improved with better time-tracking capabilities. It would also benefit from more customization options in the customer portal, as the current setup feels limited.
What problems is the product solving and how is that benefiting you?
The ability to automate workflows and generate reports helps improve response times and overall customer satisfaction.
Customer service tool but better!
What do you like best about the product?
It allows my team to better help our donors and web visitors
What do you dislike about the product?
Better tracking without constant manual input
What problems is the product solving and how is that benefiting you?
We needed a better chat bot and a better way to service our customer needs and inquiry's
A Beautiful Experience
What do you like best about the product?
It's so easy to support my customers now.
What do you dislike about the product?
I wish we had the budget for enterprise.
What problems is the product solving and how is that benefiting you?
Connecting with my customers easier.
Service Hub for Success
What do you like best about the product?
Service Hub is so intuitive it made the roll out with our operations and service teams very easy. We love the flexibility and opportunities the configuration and custom properties offer.
What do you dislike about the product?
Managing the permissions by paid seat. Looking forward to having all our HubSpot users under the same level (paid seat) so they can all have access to the same tools.
What problems is the product solving and how is that benefiting you?
Service Hub has allowed us to track and measure operational and service requests we receive from our clients. Previously we managed this through outlook shared inboxes which did not provide the ability to track inquiry type, volume, or resolution times. Service Hub has given us the ability to better measure our performance, while also tracking the types of inquiries so we can better enhance our knowledgebase and system for client's to self-serve.
HubSpot Service Hub Champion
What do you like best about the product?
I love that as an admin, I can set it up easily and adjust over time as our company strategy adapts. The UX/UI is the best!
What do you dislike about the product?
The integration with JIRA is not satisfactory. Our T3 and T4 teams use JIRA, and we need to synchronize notes and comments each time we escalate issues from HS to JIRA.
What problems is the product solving and how is that benefiting you?
We are focusing on making our communication methods more efficient and ensuring our system for handling requests is well-structured.
Really useful tool for service teams to stay ontop of requests and tickets!
What do you like best about the product?
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really helpful to keep teams productive and give them access to the right information to support with support queries, for example.
What do you dislike about the product?
I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity.
What problems is the product solving and how is that benefiting you?
Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place.
Use for ticketing and chat bot
What do you like best about the product?
The ticketing is pretty easy to use and the chatbot is a nice feature
What do you dislike about the product?
Cost is a bit prohibitive for some of our clients
What problems is the product solving and how is that benefiting you?
Provides a knowledge hub that our clients enjoy
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