Service Hub Professional
HubSpotReviews from AWS customer
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Great for service!
What do you like best about the product?
AI Chatbot utilizing our knowledgebases make getting back to customers a lot easier and quicker.
What do you dislike about the product?
Help desk is a little hard to set up with our business model
What problems is the product solving and how is that benefiting you?
Helping with logging customer interactions and breaking down data silos
Intentional and client focused
What do you like best about the product?
I use the hubspot service hub to track all feedback from current clients. I appreciate the ease of setting up the support pipeline and look forward to creating more health scores within the service hub.
What do you dislike about the product?
Hubspot service hub could be more user friendly.
What problems is the product solving and how is that benefiting you?
Creating more ease of use.
Service Hub Kniwledge Base and AI
What do you like best about the product?
My clients are still nascent to all the capabilities that comes with Service Hub. But as AI launches forward, have a comprehensive FAQ and Knowledge Base, will enable your customers to find the answer more readily by asking and answering the common questions, and then having AI power the avatar chat function and only escalating to a qualified service agent online.
What do you dislike about the product?
The ability to create FAQ modules based on Knowledge Base articles and the anxiously waiting for the AI based chat feature to launch.
What problems is the product solving and how is that benefiting you?
The chat feature has been invaluable to have a native integration within the touch and data points to assist in improving customer service and internal processes.
Upsell and cross sell with best services to the clients
What do you like best about the product?
Ability to provide pipeline like view for tickets and help visually manage clients queries and issues
What do you dislike about the product?
Limited scheduling functionality but it is improving though with latest releases
What problems is the product solving and how is that benefiting you?
Provided best servicing options when they have marketing and sales modules
All in one platform
What do you like best about the product?
Service hub is a great way to maintain relationships you have while building new ones.
What do you dislike about the product?
My agency works with clients looking to make the most of HubSpot. The service hub tends to be the most confusing to net new users
What problems is the product solving and how is that benefiting you?
Streaming how companies get information to their audience. Better support, stronger retention, faster sales cycle
Figuring it out
What do you like best about the product?
I like how many options there are for customer feedback
What do you dislike about the product?
I wish there was more ability to change things.
What problems is the product solving and how is that benefiting you?
We wanted to provide a better experience and it's helping us to do that!
Good product but can be improved
What do you like best about the product?
Easy to use and smooth SaaS that takes care of all the complex server side. It`s really quick to implement and you can use third party tools to integrate with the CRM and use the services for surveys for example.
What do you dislike about the product?
It`s limited in terms of what you can or cannot do. The surveys are quite limited on how you can change the visuals and such but the common\basic design that brings is probably good enough.
What problems is the product solving and how is that benefiting you?
We are using custom feedback surveys to handle +50markets reviews, consolidating data in HubSpot and reporting back to the teams.
We have implemented live chat to provide personalize support in the website when needed.
We use help desk internally to manage the martech tickets integrated with Jira.
We have implemented live chat to provide personalize support in the website when needed.
We use help desk internally to manage the martech tickets integrated with Jira.
Good Customer Service Platform
What do you like best about the product?
On top of the CRM integration and automation I mentioned before, I really like the updated reporting, the knowledge base improvements, and some of the AI tools that make answering tickets faster. It also feels like collaboration with sales is smoother now.
What do you dislike about the product?
It would be nice to have more customization in reporting and workflows, and some integrations could still be stronger.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes customer support, improving response times and boosting satisfaction through streamlined communication and ticketing.
my service review
What do you like best about the product?
The ability to route tickets within the organization and keep that info with the contact record
What do you dislike about the product?
We have needed to create workflows to get around some of the information not staying with the ticket to get to the internal department who works on the problem
What problems is the product solving and how is that benefiting you?
It allows us to help our customers streamline thier internal processes that were manual and in folders (not digital). Also reduce redundancy.
User Friendly for Ease, Complex to Support the Process Details
What do you like best about the product?
It can manage complex internal processes with flexibility, and at the same time is user friendly for the team, making handoff and ongoing internal collaboration seamless
What do you dislike about the product?
At this point, I don't have any feedback here. Doing a lot of learning of the ins and outs.
What problems is the product solving and how is that benefiting you?
Connecting Sales Team to Service Team and allowing visibility and data integrity.
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