Service Hub Professional
HubSpotReviews from AWS customer
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Provide amazing service to your clients
What do you like best about the product?
Hubspot services is the best way to have your team connected to all the history from a client, to the moment that they first connect with you to the point they need support. All information is there and you can use it to improve customer service to an amazing level
What do you dislike about the product?
I really cannot think of anything right now. Servicr hub has been a great tool to all the clients i've implemented it for. What would be nice to have is a eay to block ticket's edditing after a certain point of the tickets pipeline.
What problems is the product solving and how is that benefiting you?
Hubspot makes it easy to receive, classify and manage customer support. Tickets are my favourite tool, and it is life changing once setup right
Helpful
What do you like best about the product?
When things got confusing as we switched over the website to be hosted in Hubspot. The team was helpful in making it as smooth as possible.
What do you dislike about the product?
There is sometimes a time delay when receiving support
What problems is the product solving and how is that benefiting you?
Connect with prospects with Hubspot across platforms
Kind and attentive
What do you like best about the product?
The service hub is one of the most intuitive that I have used. They really have thought of a possible solution for almost any issue. Services were attentive and made sure to check in even after the problem or question was resolved.
What do you dislike about the product?
I enjoy how user friendly it is! It is easy to utilize all around
What problems is the product solving and how is that benefiting you?
I can easily have my questions answered once I reach out or land on the help desk.
Having customer support in one place with Sales and marketing is a game changer
What do you like best about the product?
Provides a unified experience for our team across all areas of the business.
What do you dislike about the product?
It's taken some time to get feature parity with other platforms, but it's there now!
What problems is the product solving and how is that benefiting you?
Helps us to help our customers in a quick and delightful way
Loving Service Hib
What do you like best about the product?
The customer portal is great to keep tracks of the tickets
What do you dislike about the product?
I don't dislike, but the surveys could have improvement
What problems is the product solving and how is that benefiting you?
Keeping in control all my customer relations in one place, and being able to track the tickets
Business systems / rev ops
What do you like best about the product?
Appreciate the ease of collaboration with my team when a customer is experiencing issues
What do you dislike about the product?
When a form is filled out to submit a ticket it makes it complicated to respond
What problems is the product solving and how is that benefiting you?
It is our support desk ticketing platform currently
The service hub has been a huge help to my business and really enhanced my experience
What do you like best about the product?
I enjoy the ease and simplicity of the service hub. Hubspot has helped my small business feel like an enterprise.
What do you dislike about the product?
I wish it had more features but that's all.
What problems is the product solving and how is that benefiting you?
It has really helped improved my customer's experience.
Game Changer
What do you like best about the product?
It completely transformed our Customer Sevice team. The automation of processes and workflows showed the team what efficiency actually is.
What do you dislike about the product?
Haven't found anything yet, Hubspot is a user friendly portal for all.
What problems is the product solving and how is that benefiting you?
Internal communications was a nightmare before service hub
Easy and efficient. End users love it!
What do you like best about the product?
Continent and easy to use keeps everything unified
What do you dislike about the product?
Sometimes complex when getting started if no experience
What problems is the product solving and how is that benefiting you?
Customer churn
Amazing
What do you like best about the product?
Great tool for my team. It streamlines processes and makes the team more aligned
What do you dislike about the product?
Sometimes we can get a little lost but knowledge base always comes in to save us
What problems is the product solving and how is that benefiting you?
Live chat AI for common question
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