Service Hub Professional
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Excellent all round ticketing system
What do you like best about the product?
That is right alongside sales and marketing data for CRM objects
What do you dislike about the product?
Poor file type support when uploading to email responses
What problems is the product solving and how is that benefiting you?
Overall customer success
Easy User Experience
What do you like best about the product?
Our clients love how easy it is to access our ticketing system, we love how easy it is to track client tickets and respond quickly.
What do you dislike about the product?
Training new people on the system. It can be difficult to understand not closing tickets.
What problems is the product solving and how is that benefiting you?
It is our client ticketing system, our clients get an account created and log any needs or questions to ticketing system. Our internal team reviews tickets and assigns to the appropriate team member to solve the ticket. It is quick, and we love the tagging and documentation it provides.
All our customer service team use Service Hub and their feedback is always excellent
What do you like best about the product?
Setting up different ticket pipelines for each area of our customer service team
What do you dislike about the product?
Creation of individual workflows when within ticket pipelines
What problems is the product solving and how is that benefiting you?
Keeping all interactions in one place
Love the service hub updates!
What do you like best about the product?
We have really loved the new ways service hub can work for our clients. We are a partner agency, and the experience we have had setting up service hub for our clients has improved tremendously with the updates to the hub. Help desk is great, and we are excited about the new customer success dashboard.
What do you dislike about the product?
Sometimes the difference between help desk and conversations inbox is unclear.
What problems is the product solving and how is that benefiting you?
The ability to track different avenues of support tickets is how we use it most often. So the support pipeline can handle email, call, and text.
Very efficient much cheaper than salesforce
What do you like best about the product?
Its really easy to use, very easy for new users
What do you dislike about the product?
Not customizable enough, they are working on making it like salesforce
What problems is the product solving and how is that benefiting you?
We are able to complete a lot of requests for customers
Ticketing systems rock!
What do you like best about the product?
The new addition of help desk is a game changer for managing customer support tickets.
What do you dislike about the product?
I wish they gave us more customized options for help desk.
What problems is the product solving and how is that benefiting you?
It's making sure we deliver great customer service experoces.
Best CRM
What do you like best about the product?
Some new functionality had been launched
What do you dislike about the product?
customer portal needs further work to cater for enterprise sized businesses
What problems is the product solving and how is that benefiting you?
Centralised portal linked to helpdesk
Great CRM
What do you like best about the product?
The ease customer service has to helping customers and how fast it is to see everything in one place
What do you dislike about the product?
Email box doesn't sync back outlook to move/delete emails.
What problems is the product solving and how is that benefiting you?
More ways for customers to contact us in one spot
So helpful
What do you like best about the product?
East to use! It makes my job easier everyday
What do you dislike about the product?
There isn't anything I've encounter that I do not like
What problems is the product solving and how is that benefiting you?
It helps us with customer self service support
It can be better
What do you like best about the product?
The thing i like and use the most are tickets. It helps us to improve and also to have a helthiest crm
What do you dislike about the product?
The duplicate contact tools are very límited and it doesnt help a lot. Even the enterprise features. It's a real pain to look at all they contactos to find out if we can combine them or not
What problems is the product solving and how is that benefiting you?
Communication and support inside of our company
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