Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,898 reviews
from
External reviews are not included in the AWS star rating for the product.
Incredibly helpful with what I needed!
What do you like best about the product?
The teams sincerely care about customer success.
What do you dislike about the product?
Sometimes there can be delays in replies.
What problems is the product solving and how is that benefiting you?
Communicating in one place!
Powerful tool
What do you like best about the product?
This is a very powerful tool to create quick, insightful, powerful interactions with customers. Enables a service team to handle things quickly and effectively.
What do you dislike about the product?
Nothing. I genuinely love it! It truly is powerful.
What problems is the product solving and how is that benefiting you?
Time management.
Not the best but decent tool
What do you like best about the product?
They finally fixed the UI to force people to complete required fields before proceeding
What do you dislike about the product?
Lack of transactional email options and a limited styling option on the email and survey pages. It’s very limited in what you can do.
What problems is the product solving and how is that benefiting you?
Survey insights post event
Approachable and Helpful
What do you like best about the product?
Being able to find solutions efficiently when in need. Saves time and is actually resourceful.
What do you dislike about the product?
Sometimes there can be a wait but it isn't too long.
What problems is the product solving and how is that benefiting you?
Being able to resolve issues in a timely manner, such as troubleshooting.
Love the Organization
What do you like best about the product?
Being able to have everything in one platform is a great help.
What do you dislike about the product?
It's not intuitive to most people so you have to spend time learning
What problems is the product solving and how is that benefiting you?
Digital customer service
Top Service
What do you like best about the product?
Quick easy fast and reliable support when needed.
What do you dislike about the product?
Could be a bit speeder, friendlier personnel, and better support assistance.
What problems is the product solving and how is that benefiting you?
Issues with registration
Simple and easy to use
What do you like best about the product?
The help desk has streamlined the customer service team allowing them to prioritise and improve customer satisfaction.
What do you dislike about the product?
Doesn't have the ability for all staff to see the same views
Cannot use the functionality in sales hub
Cannot use the functionality in sales hub
What problems is the product solving and how is that benefiting you?
Allowing us to manage customer communication
Reduce customer queries and improve turnaround time
Reduce customer queries and improve turnaround time
Service hub is one of the easiest ways to provide customer service and NPS scores
What do you like best about the product?
The software is seamless and intuitive to use. You don't have to be a coder to create surveys create follow-ups for tickets process tickets, filter, tickets, sort tickets. It's really really easy far easier than any other service software I've used.
What do you dislike about the product?
If you have a lot of agents, Hubspot service up can become cost prohibitive. The new pricing is better, but it can still be expensive as you look at it.
What problems is the product solving and how is that benefiting you?
Hubspot service that keeps everything in one unified helpdesk that allows us to be more efficient and save time when pulling together our tickets and conversations
Fantastic software
What do you like best about the product?
The Help Desk is a game changer - allowing teams to respond to incoming issues quickly. It's easy to set up as well.
What do you dislike about the product?
If you're already using the Inbox, you have to migrate that into the new experience and that can be challenging at times.
What problems is the product solving and how is that benefiting you?
Making it easy to connect to customers and prospects - so they have the information they need and a clear solution.
Amazing results. Strong product.
What do you like best about the product?
Hubspot continues to unveil new features with more intelligence, capabilities and purpose than before. I love the innovative attitude of Hubspot and how this translates into service hub through more advanced client survey capabilities and feedback tracking.
What do you dislike about the product?
Tickets, lead scoring forms and workflows could all have better connectivity. Workflows being "outside" of Hubspot (in the developer sense of things) means that sometimes the automations can compete with each other and cause errors. Hubspot needs to work on ensuring all of it's features are fully integrated with each other.
What problems is the product solving and how is that benefiting you?
We have been able to easily manage our expansive knowledge base and provide a true resource center.
showing 541 - 550