Service Hub Professional
HubSpotReviews from AWS customer
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Straightforward and easy to use
What do you like best about the product?
It's easy to understand and navigate, saving me time to focus on other tasks
What do you dislike about the product?
Would like to see more automations in the help desk
What problems is the product solving and how is that benefiting you?
It facilitates customer interaction and self help resources
It has been a game changer for my team
What do you like best about the product?
The user experience is well beyond our previous software and team efficiency has increased
What do you dislike about the product?
Honestly, nothing. It's fantastic and I wouldn't change it.
What problems is the product solving and how is that benefiting you?
We have a virtual and spread out team, but are a lean company. It improved our efficiency, customer satisfaction, and best of all captures all of the data we need to improve
Fast response to customers
What do you like best about the product?
My tickets and customer data all in one place
What do you dislike about the product?
Better connection with custom objects within help desk.
What problems is the product solving and how is that benefiting you?
Fast response to customer support requests.
HubSpot Service Hub
What do you like best about the product?
The HubSpot service hub is so user friendly and easy to navigate. The features they've implemented are useful and efficient.
What do you dislike about the product?
The HubSpot Service Hub does not have easily accessible options without going into a ticket.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to quickly and efficiently assist our customers in resolving their issues.
Excelent
What do you like best about the product?
Best customer service for my clientes it has the best tools
What do you dislike about the product?
We need more tools
Maybe for help desk and chats
Maybe for help desk and chats
What problems is the product solving and how is that benefiting you?
Customer support
Simple and efficient
What do you like best about the product?
The service hub allows us to be efficient and timely with our communication to our customers.
What do you dislike about the product?
There is nothing to dislike about service hub.
What problems is the product solving and how is that benefiting you?
The service hub allows us to make timely support.
Full Lifecycle Visibility for Evan beginning users
What do you like best about the product?
After the success seen with our marketing and sales teams , moving to ServiceHub gve us 360 degree visibility of our operations giving full life cycle visibility to ever team from sales to finance.
What do you dislike about the product?
Getting the most out of the platform takes dedication and expertise, once you are really advanced, you should have a champion program in house to help build up your admin team
What problems is the product solving and how is that benefiting you?
Coordintion and information management of service teams
Great Customer Servicing tool
What do you like best about the product?
I like how well Service hub intergrates with the other tools of Hubspot and how easy our Customer Support agents are to pickup working with it. The recently released helpdesk workspace has been a major improvement in managing tickets and conversations with out customers. To have Marketing, Sales and Customer Service in one tool has been a great benefit for our company and increased our customer support. The easy access to knowledge abse and snippets ensures that our customer support team is consitent in their communication.
What do you dislike about the product?
I’d like to include dedicated ticket numbers in the subject of all incoming tickets. This would make tracking easier than the current system, where we have to search on the contact card or within tickets. It would also help distinguish multiple conversations with the same customer. This way of working can sometimes be confusing for our customer support team.
What problems is the product solving and how is that benefiting you?
One of the primary issues Service Hub addresses is the need for a centralized platform to manage customer interactions across multiple channels. By consolidating all customer conversations, whether they occur via email, chat, phone, or social media, into a single inbox, Service Hub enables our team to have a comprehensive view of each customer's history and context. This centralization has significantly improved our ability to provide consistent, informed, and personalized support to our customers, regardless of how they choose to reach out to us.
Great and gets the job done
What do you like best about the product?
Multiple elements all in one hub. Customer data base, emails, sales/leads data, all in order and quantified.
What do you dislike about the product?
The email search bar is a little lacking, a kit lacking actually! Not very smart at searching and lacks the power to search within email attachments or attachment file names. With this added hubspot would be a powerful 10 star score
What problems is the product solving and how is that benefiting you?
Keeping all the data, specifically client data and email in one spot.
HubSpot works well, some difficulties remain
What do you like best about the product?
Its quite flexible, the ticketing system works well for what we needed at the time we purchased. We were also able to get a portal set up and running in minutes after spending months with no success on another product
What do you dislike about the product?
Its hard sometimes to make it work the way we need for B2B. It's less about contacts than companies for us.
What problems is the product solving and how is that benefiting you?
emails are automatically creating tickets, although, that's becoming a bit messy,
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