Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot is very work efficient and reliable
What do you like best about the product?
I like it how every thing I do for my work saves it and it's so easy to pass the deals to other team mates.
What do you dislike about the product?
There's none so far that i can mention..
What problems is the product solving and how is that benefiting you?
It's very helpful for our task. Specially as a customer service representative. I just have to open 1 tab and I will gather all the information I needed.
Easy to use for startups
What do you like best about the product?
Inbox management, deal management and process docs.
What do you dislike about the product?
limited marketing contacts available, flows can be hard to set up.
What problems is the product solving and how is that benefiting you?
overseeing comms
It is a user friendly tool.
What do you like best about the product?
I have used a lot of CRM tools before but this is very easy to use and innovative. I like the conversation section!
What do you dislike about the product?
It lags sometimes. It loads like forever sometimes but happens seldom
What problems is the product solving and how is that benefiting you?
It is easy to use. Whatever they implement in our department it is easy to adjust.
Great and intuitive tool
What do you like best about the product?
The snippets help us save a great deal of time. Also, having the posibilty of centralize all of the interactions in one place allows us to have the traceability that is needed in case of disputes or just to know how to implement our customer loyalty plans. The AI bot is a game changer, as a company that is scaling up, it help us improve the cost optimization as support agents can focus on more complex tasks and create automation flows to improve operations.
What do you dislike about the product?
AIt would be nice to have the possibility to change color of a conversation in the Inbox to associate to an agent.
Also, it would be great to have the flexibilty of using as data source the our custom datasets.
Also, it would be great to have the flexibilty of using as data source the our custom datasets.
What problems is the product solving and how is that benefiting you?
It helps me save time by having the chat flow gather all the information needed to solve issues as quickly as possible. In terms of scalability, it is also great because while a user is interacting with the bot, it gives customer service representatives time to have real-time conversations with other users who have more complex issues that need human intervention.
User friendly. The features are really useful!
What do you like best about the product?
Sending emails, creating tasks, keeping our client information.
What do you dislike about the product?
Everything is just so perfect I couldn't ask for more
What problems is the product solving and how is that benefiting you?
It helps us to communicate effectively to our customers
Feature Rich But Still Easy To Use
What do you like best about the product?
It helps to simplify the customer service processes and enables easy collaboration with other teams, which is essential for a software company
What do you dislike about the product?
Reporting should be more flexible to allow data professionals to customize dashboards to customer preferences
What problems is the product solving and how is that benefiting you?
Ticket management across teams and integration with project management software
So far, so good
What do you like best about the product?
Ticket view, live chat, user profile links, contact info
What do you dislike about the product?
You are not able to see if anyone else is viwing or working on a ticket!
What problems is the product solving and how is that benefiting you?
Not anything as of yet
Hubspot Service Hub - Easy to use but limitations in automation
What do you like best about the product?
AI module use full for workflow and ticketi5
What do you dislike about the product?
Reports with natural language processing
What problems is the product solving and how is that benefiting you?
Currently we have 140+ users for the service hub and previously we are are using saleforce but salesforce is not much flexible for automation and customisation. Also cost wise sales force is 3 time greater thats why hubspot service hub covers all our requirements
Reliable and versatile
What do you like best about the product?
The reporting functionality is incredible from a team leader's perspective! Also the ability for agents to create tickets for our many pipelines and rolls is great.
What do you dislike about the product?
I would love snapshots of data from previous time states. I wanted to view how many days behind we were in tickets from a couple of weeks ago and this wasn't possible.
What problems is the product solving and how is that benefiting you?
Reporting and ticket enquiry solving.
Easy
What do you like best about the product?
It's straightforward to use and has all the tools that you need. You can email pt's or call them whichever you prefer.
What do you dislike about the product?
Filters are sometimes hard to use can cause confusions.
What problems is the product solving and how is that benefiting you?
When I need to act fast, I can just call the pt and I can resolve the problem immediately.
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