Service Hub Professional
HubSpotReviews from AWS customer
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hubspot is the best
What do you like best about the product?
it has everything, integrating our website forms is genius to managing deal flow to tickets it's ideal for a business
What do you dislike about the product?
for the uninitiated it can be overwhelming as there are constant updates but that's also the exciting part of it
What problems is the product solving and how is that benefiting you?
improving operations
Easy, unique platform
What do you like best about the product?
It is accessible, easy, and very helpful customer service
What do you dislike about the product?
Some times my calls drop, kick me out of voicemails and some times does not load contact info.
What problems is the product solving and how is that benefiting you?
Keeping everyhting all in one place for data, notes and conversations.
My review
What do you like best about the product?
The ability to keep track of things, the information is well dated.
What do you dislike about the product?
The order of items, being lost between company info and ticket info
What problems is the product solving and how is that benefiting you?
Saving customers details and conctacts with our support team
It is very helpful. It makes my jobs easier on a daily basis.
What do you like best about the product?
All of my information is in one space and easy to use.
What do you dislike about the product?
The phone need to come on once logged in.
What problems is the product solving and how is that benefiting you?
It save my contacts and makes it easy to double back if I may need to re-use.
Hubspot streamlines business operations
What do you like best about the product?
Hubspot streamlines business operations, allows for calendar meeting scheduling, invoicing, and form submissions
What do you dislike about the product?
How I can't edit invoices, the invoicing features can be better with editing and removing or modifying line items
What problems is the product solving and how is that benefiting you?
Any issues with websites my company builds it goes to the ticketing system
Comprehensive and useful
What do you like best about the product?
Covers all the bases--Great to be used as a command center for company
What do you dislike about the product?
Unclear the delineation of features between sales <> service
What problems is the product solving and how is that benefiting you?
Helping customers schedule appointments
101 tools, some are hard to find
What do you like best about the product?
All the tools we need in one place, love being able to run our sales and support form the one place
What do you dislike about the product?
Knowledge base ui is crummy, would love it to be more like notion
New AI chat bot is useless, it should embed inside my flow. If a user says talk to a person it says okay and doesn't let me configure it.
The ticket flows are a little hard to manage we just want it to saying waiting on customer if they reply by chat or email
New AI chat bot is useless, it should embed inside my flow. If a user says talk to a person it says okay and doesn't let me configure it.
The ticket flows are a little hard to manage we just want it to saying waiting on customer if they reply by chat or email
What problems is the product solving and how is that benefiting you?
CRM and customer support
Hubspot allows me to track and communicate with colleagues on active projects and tickets
What do you like best about the product?
I like how I can follow internal and external communications as well as tickets.
What do you dislike about the product?
I wish there were increased layers of customization and more explaination when new features are released.
What problems is the product solving and how is that benefiting you?
Hubspot is streamlining communications and auto-generating service tickets
Great tool. So many features to help my business.
What do you like best about the product?
Tracking our deals! Great to know where everything is at!
What do you dislike about the product?
Too many features. And not all are included with my package
What problems is the product solving and how is that benefiting you?
CRM and business support
Great CRM For All My Needs
What do you like best about the product?
I like having all my data in one area. Information silos are a huge issue with many growing companies and Hubspot lets us avoid that.
What do you dislike about the product?
Sometimes the learning curve can be a bit steep.
What problems is the product solving and how is that benefiting you?
Centralized customer service support with everything in one place.
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