Service Hub Professional
HubSpotReviews from AWS customer
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Great service with many tools in one place
What do you like best about the product?
I really like the calendar booking tool that lets clients book a meeting time directly with you. It integrates with my Google Calendar and working hours, so clients can only book a time when I'm available.
What do you dislike about the product?
I'm not really sure how automation and reporting tools can be implemented to help us, so I usually leave those pages alone. The tickets hub is great, but the organization can get a little messy and tickets can get buried if there's too many opened ones.
What problems is the product solving and how is that benefiting you?
We provide technical support to our users solely through Hubspot. It integrated nicely with our SaaS, and the ticketing system is pretty straightforward. I like that you can connect it to specific contacts in Hubspot, though sometimes it's a bit hard to know which ticket was which when you click on a contact page.
Great tool as a CRM and for customer communication, challenges integrating with other platforms
What do you like best about the product?
Great way to track company and customer information.
Positive connection across Sales, CS, Support, and Marketing.
Easy to reach out to customers and track tickets.
Positive connection across Sales, CS, Support, and Marketing.
Easy to reach out to customers and track tickets.
What do you dislike about the product?
We use Asana as our tool for technical tickets, the integration does not work in Support, just Sales and Marketing.
The Knowledge Hub looks a bit squished.
Migrating articles from our existing help centre was not possible.
Changes made to tickets are not permanent.
While on a company page, you can see the email but can't link out to the ticket.
Could not import tickets and properties from Zendesk easily.
The Knowledge Hub looks a bit squished.
Migrating articles from our existing help centre was not possible.
Changes made to tickets are not permanent.
While on a company page, you can see the email but can't link out to the ticket.
Could not import tickets and properties from Zendesk easily.
What problems is the product solving and how is that benefiting you?
Helps to make clear the areas that are not obvious in the tool.
OK as a marketing tool but little complex to use it for sales
What do you like best about the product?
Marketing automation works fine but tracking has issues
What do you dislike about the product?
Complicated navigation process, takes longer load time when opened more than 6 tabs in chrome at macbook air 2022
What problems is the product solving and how is that benefiting you?
Nothing to be honest its features are available in other CRMs as well.
User Friendly CRM
What do you like best about the product?
What I find most helpful about Hubspot is how intuitive it is to use. If you want to use filters, run reports, it's all very user friendly and a novice employee can pick it up and utilize it right away.
What do you dislike about the product?
When it comes to what I could dislike about Hubspot, nothing really comes to mind. It does what I need it to do.
What problems is the product solving and how is that benefiting you?
It solves the problem of tracking back and forth communication with customers.
Great software
What do you like best about the product?
It is great for providing our customers a good resource hub and makes it easy to edit and respond to inquiries
What do you dislike about the product?
Nothing! It has a lot great features and far exceeds what our legacy provider could do!
What problems is the product solving and how is that benefiting you?
It is helping our customers have a central repository of information to source for their help desk needs
easy to use and manage all data
What do you like best about the product?
quick service support and great customizable
What do you dislike about the product?
nothing as such, its user friendly and easy to use
What problems is the product solving and how is that benefiting you?
managing all data in one place, and is highly customizable
So much capability , so much to learn.
What do you like best about the product?
I love the ease of tracking my client communicaitons.
What do you dislike about the product?
There are a lot of options for automation but it can be tricket to navigate initial set up.
What problems is the product solving and how is that benefiting you?
Hubspot allows me to stay in the know of all communications to my clients from different stakeholders and tag in different team members to address certain issues it also help me empower my clients to utilize resources for their user benefit.
Great CRM Hub with Limited Customer Support Features
What do you like best about the product?
Being able to have visibility of communication and customer records company-wide and in one place is a very powerful tool. Setting up tasks and sending messages within HubSpot makes it easy to keep all communication transparent for others to review. The customer support is also very responsive and helpful.
What do you dislike about the product?
Lack of a true Support Ticketing system, though the new Help Desk feature may address this. Certain integrations, such as HubSpot calling, can be challenging and not always seamless.
What problems is the product solving and how is that benefiting you?
It is helping us keep Support tickets in an environment where tasks can be assigned to multiple team members and tracked. Reports are also helpful to track team metrics.
HubSpot, on-the-go CRM
What do you like best about the product?
Organized and user-friendly, it provides all things essential for tracking and sales.
What do you dislike about the product?
None so far, everything is giving a satisfactory aid to my job.
What problems is the product solving and how is that benefiting you?
Tracking my sales & tagging the progess of my lead.
Very easy to use
What do you like best about the product?
Is very easy to use. I use it all the time and is very useful and quick
What do you dislike about the product?
Sometimes ths system fails and we can't use it
What problems is the product solving and how is that benefiting you?
Is very easy when someone respond an email and I can noticed inmediatly
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