Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot
What do you like best about the product?
It's easy to use and you can see all reports and stats in an wasy way
What do you dislike about the product?
Sometimes the calling can be a bit lagging but that's not so often
What problems is the product solving and how is that benefiting you?
It makes my work easier
The Best Complement to the best CRM
What do you like best about the product?
Service Hub is the perfect tool to ensure the best customer experience, even once to sold your product. The way it manages the post sales proccess with all its features, and even the automation possibilities can give you the possibility to scale your business.
What do you dislike about the product?
Probably the poor protoganism which had until now.
What problems is the product solving and how is that benefiting you?
The fact of providing our customers the right and quick support, which gives the possibility of maintaining the quality standard setted in the sales proccess.
Good and user friendly
What do you like best about the product?
filters and data interpretation , time management
What do you dislike about the product?
minimal upgrade,Expensive for Small Businesses
What problems is the product solving and how is that benefiting you?
Fragmented Customer Support Systems
Amazing CRM that does it all!
What do you like best about the product?
The follow up and automation feature for lead gen.
What do you dislike about the product?
Sometimes it is hard to keep track of tickert information and find old tickets in the system.
What problems is the product solving and how is that benefiting you?
Better communicaton and oversight between departments.
Everything you need in a CRM
What do you like best about the product?
From the customer management, plug-in functionality and user friendly interface this has everything we need. In the times we have reached out for Customer Support we have always got the questions we needed answered in a timely fashion. This platform by which all CRM's should be measured as they are truly the Gold Standard. Integration is seamless at every level. As a tool we use company wide on a daily basis they truly offer everything we could ask for.
What do you dislike about the product?
I have yet to come across from using HubSpot Service Hub.
What problems is the product solving and how is that benefiting you?
Organization and follow up as well dissemination of important information.
Hubspot was great prior to the latest Update
What do you like best about the product?
It is a great CRM to use for tracking emails to leads, and was a great way to effectivly track any email for any contact in the CRM hub.
What do you dislike about the product?
The Outlook HubSpot link. I was able to use the Outlook application on my desktop and HubSpot could track any emails sent via the Outlook app. I have to use the web version of Outlook in order to properly track any emails to the Hubspot CRM. Pinning the HubSpot tool is easy enought once you do it the first time. The trouble is that the HubSpot Pin blocks a portion of the email message screen, blocking part of what you type. The only way to see it is to Re-Pin the Hubspot tool each time you want to view your entire email message. The only alternatives to this is to modify the way you write, which takes time to learn; or to click the Pin every time you want to track your email message to the CRM. Its very cumbersome, and I think this was an oversight by the HubSpot Dev Team.
What problems is the product solving and how is that benefiting you?
Sending out Email Sequences to multiple contacts. Tracking revenue totals that are used to create commission reports.
I think HubSpot Service Hub is very easy to use, so I prefer it over the competition.
What do you like best about the product?
I find that having one place like this to find all the information is the best, it makes it very easy to use, and if I ever need help the HubSpot team is available for me.
What do you dislike about the product?
The only drawback is really trying to get used to something new
What problems is the product solving and how is that benefiting you?
HubSpot Service hub is so easy to use that it saves me so much time due to its ease of use and simple implementation.
Simple, easy to use, great UX/UI
What do you like best about the product?
I love that Service Hub is simple, easy to use, great UX/UI. Out of the box configurations are great as is and almost never need adjustment.
What do you dislike about the product?
I dislike that Customer Portal doesn't have a system domain allowed to be used, making users create a temporary DNS record (because you cannot reuse your live environment's subdomain like support.website.com, otherwise it'll crash the live environment) in order to actually create a functioning Customer Support Portal.
What problems is the product solving and how is that benefiting you?
Customer support redirection, triaging, and streamlined processes for problem resolution.
So many uses for HubSpot Service Hub
What do you like best about the product?
Service Hub can be as simple or complex as you make it. You can have manual ticket pipelines, or automated connected channels. Service Hub makes it easy to create your own processes.
What do you dislike about the product?
Service Hub has undergone major updates this year. Some of the features are relatively new so they may have some quirks. But HubSpot is consistently releasing product updates based on consumer feedback.
What problems is the product solving and how is that benefiting you?
We are able to effectively communicate with our customers and meet them where they are. We do this through the live chat on our website as well as email/form submissions tied to connected inboxes. Managers of service teams are able to monitor their team activities and report on performance metrics.
The software excels in providing the tools necessary for delivering exceptional customer support
What do you like best about the product?
The platform integrates seamlessly with HubSpot's CRM, enabling businesses to manage customer interactions efficiently. Key features include a robust ticketing system, automation for repetitive tasks, a knowledge base for self-service, and live chat functionality.
What do you dislike about the product?
I appreciate the intuitive interface and the ability to track and manage customer issues in one place. The Service Hub's automation capabilities help reduce response times and ensure consistent service quality. Additionally, the reporting and analytics tools offer valuable insights into customer service performance, aiding in continuous improvement.
What problems is the product solving and how is that benefiting you?
Ensures seamless communication and better tracking of customer issues, leading to improved customer satisfaction and retention.Ensures seamless communication and better tracking of customer issues, leading to improved customer satisfaction and retention.
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