Service Hub Professional
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Very easy to use and work within HubSpot, but some limitations around privacy
What do you like best about the product?
My favorite thing about this product is easily that it is within the greater HubSpot ecosystem, meaniing it is extremely easy to use and shouldn't require more than a few hours to implement most usecases.
What do you dislike about the product?
In the simplicity does come some level of limitation, specifically around privacy. We work with healthcare providers and some items we would like to use Service for are somewhat limited, due to the fact that HubSpot typically wants to give everyone access to everything. This means if we are dealing with sensitive information, that needs to be handled elsewhere or requires more extensive setup.
What problems is the product solving and how is that benefiting you?
We use Service HubSpot to provide both Chatbot and realtime support to end users. We generally start with a conversation tree and route to team members based on question categorization. We have experimented with other parts of the product, but many of our helpdesk tickets are actually from company team members, so bouncing back and forth between internal and external questioning limits our use a little bit.
HubSpot Review
What do you like best about the product?
I love how we have customized the whole platform to our company Transcard so we can utilize the full robust capabilities HubSpot has to offer.
What do you dislike about the product?
The CRM is very handy for when we do conduct outreach I can see if a fellow teammate is currently speaking with someone from the organization and who.
What problems is the product solving and how is that benefiting you?
Overlap of customers/companies being spoken to and seeing the history of what was spoken about previously or currently.
An amazing tool to get in contact with clients!
What do you like best about the product?
Hubspot has resulted in a great investment for our company, it allows us to create processes and coordinate all sorts of campaigns while contacting clients.
What do you dislike about the product?
I have not found any issues so far for this service.
What problems is the product solving and how is that benefiting you?
It has helped us to develop and perform an automated contacting client process that relies on databases
Awesome Sauce
What do you like best about the product?
Awesome easy to use tools. Very easy to learn and train others.. No nonsense solution.
What do you dislike about the product?
I like eveything about Hubspot. Very little to complain about.
What problems is the product solving and how is that benefiting you?
The ease of ticket tracking and keeping our team accountable.
Easy and Organized
What do you like best about the product?
HubSpot Service Hub has allowed our Company to stay organized. The Service Hub is far superior to anything else we have seen. Makes my work day so easy
What do you dislike about the product?
I have zero complaints, this is working out perfectly!!! Can't say enough good things about it.
What problems is the product solving and how is that benefiting you?
Easy to navigate, easy to use. Creating task and reminders, easy to learn. A win-win for the team, we all love it.
Pretty good
What do you like best about the product?
very intuitive, easy to work with, nice display
What do you dislike about the product?
faster way to see tickets on the my tickets tab
What problems is the product solving and how is that benefiting you?
it is connected to out email and other softwares
HubSpot Service Hub in healthcare
What do you like best about the product?
HubSpot Service Hub is one of the most user-friendly tools I've used throughout my career. Set-up is as simple as can be and you can hit the ground running from day 1.
What do you dislike about the product?
Not much really, it may take users who are not familiar with HubSpot a little longer to get used to the platform, but the same would happen with any others. Some advanced features also require a higher-tier subscription, which might not be cost-effective for smaller businesses.
What problems is the product solving and how is that benefiting you?
It consolidates all interactions into a single platform.
Automatic ticket creation and management improves response times and ensures no inquiries are missed.
Automating routine tasks allows our support team to focus on other, more complex issues.
It provides detailed analytics for data-driven decision-making and continuous improvement.
Automatic ticket creation and management improves response times and ensures no inquiries are missed.
Automating routine tasks allows our support team to focus on other, more complex issues.
It provides detailed analytics for data-driven decision-making and continuous improvement.
Wonderful tool to work and costumer service 100/100
What do you like best about the product?
Easy to use, it helps me organize my tasks and projects in an simple jet effective way
What do you dislike about the product?
Layout can be more custumeable, I will like to use more colors to organize my taks in a more visual way
What problems is the product solving and how is that benefiting you?
Remembering my tasks to follow up with clients and internal projects
Feature packed solution for managing customer service requests
What do you like best about the product?
HubSpot Service Hub integrates seamlessley with all other aspects of the HubSpot CRM suite ensuring that all roles get access to all open or closed service tickets so that they can get a clear view of any customer issues. We also appreciate the ability for our teams to use shared inbox management for customer coms ensuring nothing is lost in users individual email accounts. Prior to implementing Service Hub Pro, small support requests sometimes fell through the cracks, but we're fully connect now with multiple team members contributing.
What do you dislike about the product?
The included customer portal isn't particularly useful for our needs, but maybe works better for more tech driven companies, so we've never really adopted that feature.
What problems is the product solving and how is that benefiting you?
Allows for centralization of all support issues that pop up from current and former clients, and allows us to automate follow-up surveys to check in on NPS or CSAT.
5/5 Stars
What do you like best about the product?
Its intuitive interface and comprehensive features make it a top choice for streamlining workflows and driving results.
What do you dislike about the product?
I am not very fond of the recent design change.
What problems is the product solving and how is that benefiting you?
Solves various customer service challenges by providing tools for ticketing, customer feedback, knowledge base management, and more.
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