Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot user for 3 years, very big fan!
What do you like best about the product?
I love how you can manage an entire marketing department through hubspot. Anything you might need or any channel you'd want to reach people, they have it and it works great,
What do you dislike about the product?
They make it very difficult to find the support chat, even when it's included in your package.
What problems is the product solving and how is that benefiting you?
Helps us track metrics, reach customers, keep an updated database of customers. Helps run a whole marketing department.
Hubspot, makes your life easier
What do you like best about the product?
Our whole process is streamlined in the same software and keeps everything together.
What do you dislike about the product?
Can't archive certains properties, but you can find workarounds
What problems is the product solving and how is that benefiting you?
It lets our customer support see all our customers tickets and needs in a single shared space.
Ease of use
What do you like best about the product?
Less complicated them most systems, very easy to setup and get going
What do you dislike about the product?
Could benefit from having pre configured automations like ticket welcome message or reopened tickets
What problems is the product solving and how is that benefiting you?
Helped increase our customer satisfaction rating
Review for Hubspot
What do you like best about the product?
It is very user friendly. Many of the services like reports, snippets, chats, tickets are helpful tools to address the user queries.
What do you dislike about the product?
The option where we can define the agent timings is not there. for exmple: our working hours are from 10-6 but the timer for FRT works on 24 hours basis not on the defined time, as there is no option for the same.
What problems is the product solving and how is that benefiting you?
It is helping in resolving the gap between us and our organization. It helps us to chat, mail as well as call our customers.
Ultimate Service Hub
What do you like best about the product?
The ticketing system and dashboard is easy to understand and maintain. Workflows can be easily executed.Various options availabe to have everything in HubSpot, like Reports, Feedback Surveys, Automation, Client records etc.
What do you dislike about the product?
Approximatley 2 years of working/using experience of HubSpot, found that ticket getting closed and then reopening if a reply/revert back by the Customer. However, tried to find and create a workflow that the customer replying to closed ticket shall no reopen the ticket as it shall differ the reports data.
What problems is the product solving and how is that benefiting you?
HubSpot benefits in keepin all the track of my company's customers data.
Hubspot a all in one tool for your company
What do you like best about the product?
We use it for out web hosting and web design company and it integrates effortlessly with other software we use making handling tickets and support feed back a breeze.
What do you dislike about the product?
The pricing can be a little to high. Especially for 3rd world countries
What problems is the product solving and how is that benefiting you?
It solves all my clients in coming by saving all email addresses and it helps me by sorting my tickets in a much better way then WHMCS and that helps us alot
Love Service Hub for SMB
What do you like best about the product?
The automations are the best part of Hubspot. It's a nimble and flexible platform and it integrates with everything.
What do you dislike about the product?
It's not as robust as Zendesk from a Customer Support standpoint, but it gets the job done.
What problems is the product solving and how is that benefiting you?
It allows us to see into all our customer interactions. Before Hubspot, we had no idea what was going on regarding the communication with our teams. Now, we can clearly see and track all interactions.
Useful if you've got Hubspot and no other option for service management
What do you like best about the product?
It's better than nothing if that's the alternative.
What do you dislike about the product?
It has miles to go to meet the needs of a service management team. Literally every function is 'almost' good enough.
What problems is the product solving and how is that benefiting you?
Allows customers to open tickets via email or in-app chatbot.
Workflows and automations make servicing customers easy
What do you like best about the product?
Automations and workflows are brilliant, including a great list of integrations
What do you dislike about the product?
It didn't always feel intuitive. Some parts are tricky
What problems is the product solving and how is that benefiting you?
We needed to quickly migrate from running a medium sided operation from spreadsheets and Gmail to a CRM to create efficiencies and create a more seamless journey
Worst CRM and customer experience very
What do you like best about the product?
Email integration could have been useful (but was also annoying).
What do you dislike about the product?
Everything else. 1) they lock you into a very scummy year long contract with no option to just go month by month. 2) the CRM is basically made for sales and not for customers at all. it completely lacks functionality. 3) if you want to do anything useful (eg charge customer, call customers) they will charge you a minimum of $2k/month. don't think that the basic plan has what you need. Again, I wish I had never signed up.
What problems is the product solving and how is that benefiting you?
I tried to use them to steam line customer communication so that everything is in one place.
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