Service Hub Professional
HubSpotReviews from AWS customer
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Ease of Integration, however ease of use can be better
What do you like best about the product?
Number of Features
Customer Support
Ease
Customer Support
Ease
What do you dislike about the product?
Ease of Implementation
Frequency of Use
Frequency of Use
What problems is the product solving and how is that benefiting you?
- Tagging Features help categorize the tickets into specific cohort, which is helpful in data analysis of tickets
- User-friendly conversation flow and easy formatting shortcuts help to minimize time required for writing emails
- Associating company and contact helps to identify similar issue tickets for historical reference
- User-friendly conversation flow and easy formatting shortcuts help to minimize time required for writing emails
- Associating company and contact helps to identify similar issue tickets for historical reference
Great But Can Use Some Improvements
What do you like best about the product?
The flow of the Tickets and Dashboards are fairly user friendly and ituitive. I like being able to see all the information from the companies, contacts, deals, etc all from one page.
What do you dislike about the product?
I dislike the limited search functions. When searching it will bring up different filters but no way to sort by. For example, if I wanted to sort by how many days open it has been. I also dislike that you can't attach items that are already in a ticket.
What problems is the product solving and how is that benefiting you?
It keeps all the information from our customers in one spot that is visible to other team members and management.
Flexible tool to create processes and align our team
What do you like best about the product?
The possibility to add internal processes for the different teams and make sure that they align with different types of authorization and workflows. The system also saves a lot of time in Onboarding new colleagues since we can collect information.
What do you dislike about the product?
It would help us a lot if a few functionalities worked differently, as an example Deal properties / Contact properties and Company properties would be easier if they could align so we could use different workflows for this.
What problems is the product solving and how is that benefiting you?
We have struggled with an organization that's not aligned in the different workflows, now with Hubspot we can add mandatory fields and mandatory information in the system to make sure we align.
Great Customer Service
What do you like best about the product?
HubSpot customer service has always been great, being it via the chat feature or via our account manager.
What do you dislike about the product?
It does require a bit of set up obviously, the most diffuclt part is probably the set up of reports.
What problems is the product solving and how is that benefiting you?
Keepping track of all calls or emails received from our customers asking for support or new functionalities.
Hubspot
What do you like best about the product?
Hubspot is a great place to receive all customers communication needs in one place. It is easy to access and providecustomers the support they need all in a timely fashion.
What do you dislike about the product?
I haven't found anything to dislike as of yet
What problems is the product solving and how is that benefiting you?
Helps to tend to customers needs in a timely way
Like this CRM
What do you like best about the product?
I like the feature of cloudness and flexibility inside the interface it makes me able to solve my tasks very productively.
What do you dislike about the product?
There is no dark theme inside the Web app, so I need to use some external browser plugins.
What problems is the product solving and how is that benefiting you?
It helps me to automate the process of ticketing with the customers and do this work effectively with a number of colleagues
Implementation of HubSpot in process in my company
What do you like best about the product?
The company I work for has production centers in several countries and by using HubSpot we are able to centralize customer complaints and claims information and we are implementing other functionalities such as organizing plant qualification, requesting and sending samples to our customers, etc. Additionally, this year we have carried out our first global campaign to measure customer satisfaction through HubSpot.
What do you dislike about the product?
It has limitations: mandatory properties, the inability to establish logic between some of them, or related limitations regarding the number of fields to include in properties are also affecting us. Regarding the surveys, we have found that many of the responses obtained are from clients who have hidden their identity when answering, something that reduces the amount of useful information from our surveys. In relation to reporting, I believe there should be more possibilities for customization of the charts and tables.
What problems is the product solving and how is that benefiting you?
The usage limitations mentioned above
Super Extensive CRM
What do you like best about the product?
Intuitive, centralised, assignable, trackable, contact-centric communication. Seamless integration and implementation into the team's current environment and ecosystem. Feedback and surveys for datacollection and developing user journeys is a breeze. It's a pillar in our team customer support, used every day.
What do you dislike about the product?
Would be good to have property cross-pollination between surveys and forms - combined/integrated data.
What problems is the product solving and how is that benefiting you?
Definitley distributing customer support, messages and feedback, as well as givng the relevant person the relevant access to manage and communicate with customers in a centralised place while being able to associate conversations and info to relevant deals, assigning teammates, and keep a traceable history of user journey. Also, keeping things streamlined and it's very easy to get an overview of the current state of service and progress.
Great solution
What do you like best about the product?
The tickets system is very good. Knowledge base is ok but basic.
What do you dislike about the product?
Knowledge hub is a bit basic lacking granular controls and formatting options of other solutions
What problems is the product solving and how is that benefiting you?
Allows customers to self serve
Hubspot is very customizable and I like that a lot!
What do you like best about the product?
Making workflows and automation is so awesome! Saves so much time.
What do you dislike about the product?
With the ticket service, you cannot view if another person is currently working on or viewing the same ticket.
What problems is the product solving and how is that benefiting you?
I like that all of our information can be housed in the same place
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