Service Hub Professional
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Replaced multiple platforms
What do you like best about the product?
Service Hub allowed us to consolidate 9 different "service" platforms into a single source of truth across mutliple brands. It combined inboxes, social inputs, tickets, phone calls, sms messages - all into a single platform with the full customer data.
What do you dislike about the product?
Right now the customer agent for web chat can only be connected to a single brand.
What problems is the product solving and how is that benefiting you?
The ability to connect the customer agent to a knowledge base has been extremely helpful to allow clients to self-solve issues. The platform also allows for a consolidated view of all support and service related content for the customers.
Workflow Automation
What do you like best about the product?
Love being able to create tickets and send updates to our customers using workflows to keep them up to date.
What do you dislike about the product?
No downside at the moment- it’s been a great win for our team!
What problems is the product solving and how is that benefiting you?
Warranty claims for a home builder
Great For Start Up Support Teams
What do you like best about the product?
We use a variety of ticket platforms to manage various different service requests - it is a game changer for keeping everything organized and make sure nothing falls through the cracks - especially when we power them with automation.
What do you dislike about the product?
I wish that the phone feature was a lot more robust and I hope that help desk routing, capacity limits, and SLAs continue to evolve for standard support teams to better manage multiple channels or common routing rules.
What problems is the product solving and how is that benefiting you?
Helping keep our teams on track with lots of ticket volume for a variety of different service teams. Helps everyone have visibility of where things are at. Helps streamline processes and keep the customer experience more standardized.
Love service hub
What do you like best about the product?
How easy it is to set up and how smoothly it works with the rest of the hubs
What do you dislike about the product?
There’s little I don’t like. Maybe that the permission setting
What problems is the product solving and how is that benefiting you?
Bridging the gap between the rest of my crm and my support and feedback requests. Nothing falls through the cracks
Making managing our customers health and workflows effortless.
What do you like best about the product?
All customer information in one location. Breakdown by CSM.
What do you dislike about the product?
Better process to help onboarding of customers.
What problems is the product solving and how is that benefiting you?
Management of accounts. View into customer health.
HubSpot is amazing
What do you like best about the product?
Data traceability and kpi analysis to better succeed with customer
What do you dislike about the product?
The cost and implementation is a little high for my business
What problems is the product solving and how is that benefiting you?
Data traceability
Centralising customer support
What do you like best about the product?
Native integration with HubSpot CRM, Sales, and Marketing tools: all customer data in one place.
Ticketing and automation: smooth request management with workflows that save time and reduce errors.
Knowledge base & chatbots: enable customer self-service and lighten the support team’s workload.
Clear dashboards and reports: easy visibility into KPIs like response times and customer satisfaction.
Ticketing and automation: smooth request management with workflows that save time and reduce errors.
Knowledge base & chatbots: enable customer self-service and lighten the support team’s workload.
Clear dashboards and reports: easy visibility into KPIs like response times and customer satisfaction.
What do you dislike about the product?
Rising costs: advanced features are locked behind higher-tier plans, which may be pricey for smaller companies.
Learning curve: the breadth of tools can feel overwhelming at first.
Limited customization compared to more specialized support platforms
Learning curve: the breadth of tools can feel overwhelming at first.
Limited customization compared to more specialized support platforms
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us centralize all customer interactions in one place. Before, support requests were scattered across emails and different tools, making it hard to track and follow up. Now, with the ticketing system and CRM integration, we have full visibility of the customer journey, from first contact to resolution.
Streamline Operations
What do you like best about the product?
ServiceHub has allowed us to streamline Operations and ticketing, allowing us full visibility on workload, recurring challenges, etc
What do you dislike about the product?
It took more configuration than it should have to use internally
What problems is the product solving and how is that benefiting you?
Visibility on who is doing what, in take from sales reps, etc
Common Support
What do you like best about the product?
One spot for sales, service, and marketing
What do you dislike about the product?
The service seat at different than the sales seats
What problems is the product solving and how is that benefiting you?
Inbound tickets, onboarding and more
Great potential, excited for what is the come
What do you like best about the product?
Love the idea of one tool for all roles, and as a CS leader this will be a huge oppotunity for cross functional alignment.
What do you dislike about the product?
Not sure I dislike the tool, we are just not setup for optomisation
What problems is the product solving and how is that benefiting you?
Ability to have full journey for our customers
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