Service Hub Professional
HubSpotReviews from AWS customer
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Just starting out
What do you like best about the product?
Just starting out on Hubspot and currently onboarding the software. The features are really awesome, and I am looking forward to starting out and seeing where and how far Hubspot can take us!
What do you dislike about the product?
Have not been in it enough to say yet, but next year, I am sure I will have more to speak on!
What problems is the product solving and how is that benefiting you?
We are looking for Hubspot to reduce the amount of franken-systems we use and streamline our processes, and also allow for more personalization on our site.
Services for better onboarding
What do you like best about the product?
The Service Hub onboarding made it easy to centralize support and set up ticketing quickly. It helped my team streamline customer interactions and resolve issues faster.
What do you dislike about the product?
That we only have 50 views, and we do need more based on our clients specifics needs
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us keep all customer inquiries in one place, making it easier to track, respond, and solve issues quickly — which has improved our response time and client satisfaction.
Introduction to HubSpot and its accessibility.
What do you like best about the product?
The seamless transition between different components in HubSpot. Being able to see everything related to the contact is extremely helpful. Especially as a first time user of HubSpot this year.
What do you dislike about the product?
The UI can get complex and moves around a lot with various updates.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps keep everything in one place. Instead of bouncing between inboxes and services it remains in one place.
Very helpful for marketing automations & email campaigns.
What do you like best about the product?
The most helpful is the article page. It allows you to deep dive into different skills that your company can implement.
What do you dislike about the product?
It could be easier to navigate and search.
What problems is the product solving and how is that benefiting you?
To gain insider knowledge of the platform and how my company and integrate it.
It’s been wonderful. A seriously powerful tool that allows me to support my team in the field.
What do you like best about the product?
I love the ease of use. The ability to collect data from tickets, then create peojects to better support the field has made a big difference to our company.
What do you dislike about the product?
Can’t see if other folks are on the same ticket in real time.
Knowledge base customization could use a revamp
Knowledge base customization could use a revamp
What problems is the product solving and how is that benefiting you?
Support tickets. Allows me to quickly support our 600 after school care programs.
Sinple and Easy
What do you like best about the product?
Tickets come in and Information is presented well. The ability to add properties and workflows opens up a lot of possibility for efficiency
What do you dislike about the product?
Can't see if another person is also on a ticket. The form options are limited. Knowledge base customization could use more options.
What problems is the product solving and how is that benefiting you?
Internal support. Replaced zendesk for our internal knowledge base and IT Support.
Great Educational Content
What do you like best about the product?
Great educational content. I subscribe to the newsletters and use the online resources
What do you dislike about the product?
Nothing. I have nothing bad to say. Typing more for minimum character count
What problems is the product solving and how is that benefiting you?
Helping me with content creation and new ideas, ai education
Great for support ticket tracking
What do you like best about the product?
Makes tracking support for our edtech company a breeze! Sales and CSMs can see ticket history and be informed on current customer needs.
What do you dislike about the product?
Would like a summary of all open/closed tickets.
What problems is the product solving and how is that benefiting you?
Support tickets
Our customers are happy, so we're happy!
What do you like best about the product?
How easy it is to see the dashboards and monitor the service levels. Also, being able to use the chat bot to help with some of the levels of requests that come in.
What do you dislike about the product?
I wish they would be able to pull better key words and offer MORE if/then branches.
What problems is the product solving and how is that benefiting you?
Helps with putting all serivce questions to one hub so we are able to monitor all questions.
Very Professional and answered my questions.
What do you like best about the product?
You have a place to get your questions answered quickly and effectively.
What do you dislike about the product?
I really haven’t found anything I dislike.
What problems is the product solving and how is that benefiting you?
Usually when I have any issues with email.
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