I have been using it as a dynamic database application to store information that can be shared and edited across teams.
Airtable
AirtableExternal reviews
External reviews are not included in the AWS star rating for the product.
Airtable Review
A versatile platform with enhanced team collaboration and user-friendly interface
What is our primary use case?
What is most valuable?
Although I haven't used it in a little while, I appreciated the ability to configure a graphical interface for a database, which was quite novel at the time.
However, many different applications offer this feature now. I believe that the company I worked for did not utilize it to its full potential. We used it only as an intake form and a web page publisher, yet it could have been leveraged for more. It was effective for easy reporting and data on our user feedback.
What needs improvement?
I haven't used it in a while, so I cannot really provide specific areas that need improvement.
For how long have I used the solution?
I have used the solution off and on for a few years, yet not consistently.
What do I think about the stability of the solution?
The application worked every time I tried it.
What do I think about the scalability of the solution?
I used it for a small company, so it's hard to tell whether it can scale very large, however, it is supposed to be scalable.
How are customer service and support?
I did not engage with customer service.
Which solution did I use previously and why did I switch?
I used it for discovery and user feedback. Prior to this, I used Microsoft Forms or Google Forms, however, Airtable offered more robust, database-level features with cross-referencing capabilities.
How was the initial setup?
It was easy to get started. It's a software-as-a-service with a free trial and online payment, designed to be fast.
What was our ROI?
We used it just as an intake form and a web page publisher; however, its potential was greater.
What other advice do I have?
It was easy to install plugins and integrations. I think the company has been good about improving over the years. They have added AI functionality recently through marketing emails, and they continue to improve and enhance the application.
I would rate it an eight out of ten.
Unlocking full potential of cross functional collaboration
Mind-opening product
We couldn't do our job well without AirTable!
Airtable simplifies sooo much in my business!
A life-changing tool
Moving our workflows over to Airtable has made it so easy to keep our projects organized. What had previously been a mess of a Google Drive with folders, drives, sheets, etc. is now able to live in a handful of bases, keeping all project materials and data in one place. Being able to sync bases has also allowed us to utilize a central source of truth across our organization. Everyone is pulling from the same verified datasets, and if we update the data set, it updates everywhere.
Automating is its own cause for celebration as we've save hundreds of hours on repetetive tasks. Our organization uses automations to send reminder emails, update records when they match certain conditions, automatically link records, run simple scripts, and essentially keep track of all of the administrative details for a variety of processes. We use it for applications that require letters of recommendation, reviews from inside and outside constituents, and tracking assignments. We use it for our marketing and event planning. We use it track and administer service tickets. We even use it for staff meetings to track notes and tag employees to follow-up tasks.
We also love interfaces. Initially, some staff we wary of learning a new program, and the data layer of Airtable felt overwhelming. Interfaces allowed us to share specific data points in a much more digestible format. It's high level dashboards with the ability to drill down into specific data points is extremely helpful for supervisors and managers on our team. Likewise, all the different ways to visualize data allow us to create extremely efficient and customized workflows for staff and outside users alike.
Most of my day is spent working in Airtable, and it's always a joy to listen to colleagues ask, "Can Airtable do X?" and then watch them light up when I show them not only can it do X, but it can do Y and Z too! And, for the rare times a native Airtable feature can't quite do the trick, it's easy to integrate 3rd party apps into your Workspace. Likewise, for those who want to keep their Google Suite, Airtable can create and update Google docs, create and edit calendar events, and even append rows to Sheets or create records from a Google Form.
It's made life so much easier in our office that I even have a personal base to track home projects, and I've brought Airtable to our school's PTO!
I haven't even touched on AI or formulas or forms - or lots of other features! - but I can't overstate how life-changing this program was to our office.
Likewise, there are times when to get Airtable to do the thing you want, you sometimes have to think up slightly elaborate workarounds. Even then, though, there is a feeling of accomplishment (at least for me) for having solved the puzzle, and once you've set it up, it just runs in the background. Very often there are updates that roll out that address some of these issues, in which case it's a little annoying to undo the more complex solution to utilize the streamlined update.
But that's about it. I'm sure there are other little things like with any software where it's loading slowly one day, but honestly, there's so much more to love about Airtable.
Great product - small learning curve but then you have infinite power for customization
Airtable has helped us organize our operation
Ease of Use: Airtable’s intuitive interface and drag-and-drop functionality make it easy for users with minimal technical expertise to get started.
Ease of Implementation: Setting up Airtable is straightforward, with customizable templates that can be tailored to specific business needs quickly.
Customer Support: Airtable offers comprehensive documentation, guides, and responsive customer support, assisting users in resolving issues efficiently.
Frequency of Use: Its versatility ensures frequent use across various departments, from project management to CRM and inventory tracking.
Number of Features: Airtable’s extensive features, including multiple data views, real-time collaboration, and automation, cater to diverse operational needs.
Ease of Integration: Seamless integration with third-party applications like Slack, Zapier, and Google Workspace enhances its functionality and streamlines workflows.
Learning Curve: While basic features are user-friendly, there is a learning curve for mastering advanced functionalities.
Cost: The cost can add up for larger teams or those needing advanced features, making it relatively expensive compared to other tools.
Mobile Experience: The mobile app, though functional, is not as robust as the desktop version, which can be a limitation for teams on the go.
Efficiency & Organization + Analytics
You need to allow me to move forms or pages between different interfaces within the same base. I want you to allow formula functions within whatever field type. I want you to allow me to choose number of text fields within the formula. Single select needs to be worked on as well. I'm sure I have more, but for now that will do.