Impartner PRM
ImpartnerReviews from AWS customer
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Everything you need to launch a partner portal
What do you like best about the product?
Customization, branding, API connections and analytics
What do you dislike about the product?
Nothing at this time except a few things we can't do without submitting a support ticket. We are on the classic version.
What problems is the product solving and how is that benefiting you?
New partner registration and partner management, partner agreements, marketing and enablement. ,
The Chevy for PRM
What do you like best about the product?
The robust feature set and integrated into all my tech stack
What do you dislike about the product?
Like I said - it's ROBUST. It takes time to customize
What problems is the product solving and how is that benefiting you?
Source of truth for partner activities
Fresh and easy drag and drop … user friendly!!
What do you like best about the product?
New look and easy surface in the back and front end to manoeuvre and manage. Love it and the overall partner user experience is just great!!
What do you dislike about the product?
so far from our experience and what we see it is great!
What problems is the product solving and how is that benefiting you?
to have a better user experience special focus is on our partners
Great experience to bring professionals together
What do you like best about the product?
Being able to provide relevant training and resource material to segmented groups.
What do you dislike about the product?
Dashboards are extremely difficult to design / manage within PRM.
What problems is the product solving and how is that benefiting you?
A professional way to provide material within segmented groups.
Best channel tool I've used in years
What do you like best about the product?
This was my first time attending ImpartnerCon as I am new to my role and my company just signed a contract as a new customer. In the breakout sessions, I was amazed at how easy to use and intuitive it seemed as someone seeing these demos for the first time. Overall, the event was very informative and engaging and I'm very much looking forward to getting inside the platform to build our new partner portal in collaboration with the stellar Impartner team. April Capas has been instrumental in helping get us set up and acquainted with the platform.
What do you dislike about the product?
Since this was my first time seeing demos of the platform, I will need some time to absorb the information and apply it to the development of our new partner portal. But I'm confident that using my notes from the sessions, I will have no problem getting comfortable with it.
What problems is the product solving and how is that benefiting you?
Carbon Black will be launching our brand new partner program this year and will need to create a new partner portal for it. This will help us tremendously to scale quickly and build an intuitive and functional portal to enable our partners. April Capas has been instrumental in helping get us set up and acquainted with the platform.
Good platform with great support
What do you like best about the product?
The technology is good to meet current demands but have more space for improvement to make it easier to manage and use.
What do you dislike about the product?
Certain easy functionalities that should be self serve are billable.
What problems is the product solving and how is that benefiting you?
Partner visibility - partner compliance module is great. It lets partner know exactly where they stand against the program requirements.
Partner journey is a great tool in helping partners ramp up for success
Partner journey is a great tool in helping partners ramp up for success
SUPPORT, SERVICE & SMILES
What do you like best about the product?
The flexibility of the PRM tool. It has the ability to work with several third-party vendor software or processes can be created from the ground up within the platform.
What do you dislike about the product?
Nothing. It has all the features and functionality the any partner program needs.
What problems is the product solving and how is that benefiting you?
The ability to attract smaller partners and providing them a way to build their brand quickly by co-branding with TFB.
Great meet my support team and learn
What do you like best about the product?
Ability to manage partners and see how they engage with our content
What do you dislike about the product?
Not too flexible for reporting and co branding design
What problems is the product solving and how is that benefiting you?
Dealcregistration
Very straightforward tool with decent customization
What do you like best about the product?
It is a very easy to use platform that doesn't require code or any advanced technical skills. Workflows and approval processes that are fairly easy to build and manage allow you to automate and track business processes related to your partners. The ability to create custom objects and easy sync with several CRM's is great. Support is fantastic and very responsive although they do charge for some things that, in my oninion, should be included with support.
What do you dislike about the product?
There are some clunky features that are better in competitive products. Reporting, for example, is terrible. It is not intuitive at all and extremely complicated. They just rolled out a BI-type analytics tool that looks good but costs extra while basic reporting is, in my opinion, unusable. It's easier to export data or bring it into an different system of record to get at what you need. There is also not the same level of customization that is available in other platforms but it might be totally fine for some partners who don't require that level of customization.
It would be nice if they also included field-level security/access that was more than just member/anonymous/admin. I have some admins that SHOULD NOT be able to change some things but I can't get to that level of granularity. Then again, adding features like that risks usability and compromises simplicity.
It would be nice if they also included field-level security/access that was more than just member/anonymous/admin. I have some admins that SHOULD NOT be able to change some things but I can't get to that level of granularity. Then again, adding features like that risks usability and compromises simplicity.
What problems is the product solving and how is that benefiting you?
Allows us to streamline partner-related business processes and build value for our partners.
Easy to implement
What do you like best about the product?
Easy to maintain and update. Configurable dashboard provides relevant information to partners.
What do you dislike about the product?
No control over when or which new features will be rolled out.
What problems is the product solving and how is that benefiting you?
Provides content and partner support services like lead registration that shines in our partners eyes. We appear and are a more professional partner organization because we use Impartner.
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