Impartner PRM
ImpartnerReviews from AWS customer
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Impartner review
What do you like best about the product?
It's ease of use and configuring. I enjoy the crm sync function so we can view data moving back and forth from salesforce. Which in this case is great because we have dirty data that we don't want importing to the portal
What do you dislike about the product?
Challenges with implementation and integrations as well as some customization hinderences that make self
What problems is the product solving and how is that benefiting you?
Self customization is huge as well as our distributors needing access to edit and create reseller information.
Rebuilding PRM Presence
What do you like best about the product?
Salesforce integration.
Automated workflows.
Journeys, measurements, and metrics.
Dave Oster, Head of Training - VERY PATIENT and KNOWLEDGEABLE.
Jessica Schindewolf, our implementation person - LOVE HER.
Automated workflows.
Journeys, measurements, and metrics.
Dave Oster, Head of Training - VERY PATIENT and KNOWLEDGEABLE.
Jessica Schindewolf, our implementation person - LOVE HER.
What do you dislike about the product?
Some support members generally talk about charging $200/hr. before they've even looked at the issue.
Our CSM is not engaged. This is not a nudge to have him re-engage with us.
Our CSM is not engaged. This is not a nudge to have him re-engage with us.
What problems is the product solving and how is that benefiting you?
Defined partner experiences. A single source for partners to access assets and increase value.
Good company level engagement and support
What do you like best about the product?
It's a powerful tool that's easy for a partner/ channel ops person to use. The automation and integration into Salesforce make us more productive and knowledgeable about our business.
Also, the people at Impartner make a huge difference too. Many companies say they will help and support you. Impartner and it's employees actually do as they seek out ways to engage with us and ensure things are working.
Also, the people at Impartner make a huge difference too. Many companies say they will help and support you. Impartner and it's employees actually do as they seek out ways to engage with us and ensure things are working.
What do you dislike about the product?
A fair amount of what you want to do requires you to contact them and sometimes pay for their help. They have addressed that in recent releases by making things more self-serve. That saves time and money.
What problems is the product solving and how is that benefiting you?
In a nutshell, we can do more with less. What I mean here is that we can support, engage and enable multiple partner types with a small staff. And with the Partner Journeys module we recently added, we'll be able to tailor learning to a specific user's need. That will hopefully lead to more engagement and revenue.
Used impartner at multiple companies
What do you like best about the product?
A good balance between customization and core functionality. Robust ecosystem of builders to create custom dashboards and engaging experiences.
What do you dislike about the product?
The asset library UI is a bit outdated, could be more like a Netflix or Disney streaming service interface, etc.
What problems is the product solving and how is that benefiting you?
Engaging with customers by integrating with multiple systems, particularly salesforce, to automate many steps.
Distributor point of view
What do you like best about the product?
Their staff. Very friendly and willing to help.
What do you dislike about the product?
Trying to understand the alliance partner relationships and how all of those overlap
What problems is the product solving and how is that benefiting you?
Helping our vendors become much more organized and channel ready
Improve your partner engagement
What do you like best about the product?
I do consulting for PRM implantations & I love that Impartner takes their customer feedback seriously and includes them in the roadmap planning.
What do you dislike about the product?
Would like to have a more robust reporting & A/B testing functionality
What problems is the product solving and how is that benefiting you?
Communication to clients. Helps significantly during the implantation process.
Good
What do you like best about the product?
Impartner does the job for our immediate needs and seems to please our partners that use it. We have no complaints from anyone using it!
What do you dislike about the product?
Seems a little hard to get more customizable on your own. Definitely need additional assistance from the Impartner team to get to the perfect point.
What problems is the product solving and how is that benefiting you?
Deal registration is the biggest utlization we take adavtange of. Makes it easy for our partners to get protection from deals they source to us.
ImpartnerCON22
What do you like best about the product?
Impartner PRM has enabled our company to effectively register and track partner referral leads and opportunities. The partner portal is a valuable tool for our partners as a central hub for intel, resources and self service.
What do you dislike about the product?
We implemented the classic version and it was more complex than anticipated. Some simple functionality seemed to be more challenging to get implemented than it should be
What problems is the product solving and how is that benefiting you?
The core of our partner program is referral leads and tracking them through our CRM (SalesForce) through closure and ultimately commission payment to the partner. Impartner enables this and provides real time intel to our partners.
Impartner offers great products and a solid support system
What do you like best about the product?
Everything is set up in one platform, limiting the mess that happens while bringing together multiple tools that don't integrate together.
What do you dislike about the product?
NOD is a little limited if you don't use the PRM
What problems is the product solving and how is that benefiting you?
Our Channel Partner communication strategy. We are able to easily scale the partner newsletter.
Impartner Conf 22 - possibilities, trends, connections
What do you like best about the product?
Best practices and standardization of a portal our partners have come to expect.
What do you dislike about the product?
There are nuances you have to learn that are not obvious. Impartner wants to teach you how to fish but sometimes you don't have luxury of time to take all the classes. Need to have the fast track build journey.
What problems is the product solving and how is that benefiting you?
Communicating and engaging with our partners and empowering their confidence to sell our solutions.
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