Impartner PRM
ImpartnerReviews from AWS customer
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Great software, outstanding team support
What do you like best about the product?
Grow our business and help our strategic partners grow as well.
What do you dislike about the product?
Lack of engagement from our sales teams........
What problems is the product solving and how is that benefiting you?
Matthew Hutchings's support it's been phenomenal.
Love Impartner
What do you like best about the product?
The user interface seems to be easy to navigate and very user-friendly.
What do you dislike about the product?
None that I have seen this far in working with the Impartner Software.
What problems is the product solving and how is that benefiting you?
Helping to create a channel for our partners to register deals and seamlessly flow into salesforce.
Channel Sales Manager
What do you like best about the product?
Ease of implementation and speedy delivery.
What do you dislike about the product?
There are no easy go to guides for common practices. Training is boring and should be more straightforward. Videos are not useful, and they are too long. its a bit clunky at times, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Partner registration, deal registration, lead distribution to partners, data are partners
Great internal support team to help manage complex setup
What do you like best about the product?
The internal support team to help correct our setup. We originally worked with a 3rd party for our implementation and ran into lots of issues. When we raised them with Impartner their internal team got right on it. Matthew Hutchings our CSM set us up on calls with anyone we needed and took all of our issues & requests seriously. Jessica Schindewolf was assigned as our Project Manager. She was fantastic in her communication and knowledge of the product. She worked diligently with us to ensure that we implemented a best practice solution. It was great working with both these individuals as it was easy to see that they truly cared about our needs and ensuring that Impartner will be a valuable tool for us going forward.
What do you dislike about the product?
Workflows. Setting up backend workflows is not intuitive and feels like a legacy process of doing things. Wish they took a more visual approach like SFDC flows. The overall backend feels a bit dated and posed some challenges when setting up our system.
What problems is the product solving and how is that benefiting you?
Data capture, communication, partner onboarding
Impartner PRM has been an amazing tool for my partners and I. It is very user-friendly!
What do you like best about the product?
How simple it is to find my companies safety products. It's a total game changer compared to other strategies we've used before.
What do you dislike about the product?
There's nothing I can say that I dislike about the portal. It has met all of my needs and makes my job easier each day.
What problems is the product solving and how is that benefiting you?
For me personally, Impartner PRM solves the problem of cluttered information and data. With Impartner PRM I am much more productive and my performance has increased!
Matthew Hutchings
What do you like best about the product?
Very comprehensive approach to PRM. Matthew has been the first contact since Brad Carpenter to follow up on his action items. Much appreciated!
What do you dislike about the product?
Difficulty every time we need to make a customization - even it is minor.
What problems is the product solving and how is that benefiting you?
Contact self-service that will work in concert with our internal updates.
Impartner Platform & Support
What do you like best about the product?
I just started working with Impartner and our Customer Success Manager, Matthew Hutchings, is readily available to us whenever we need him. Whether it is a 15-minute call about a minor technical issue or an hour-long call to explain the different features of our platform, he is always willing and able to take the time and make sure we are good to go. Recently we had a meeting with him and he was able to thoroughly break down our usage of the Impartner platform, and how effective it currently is, and then continued to offer us personalized suggestions on how we can get the most out of what we are paying for. Our experience has been nothing but positive as it is easy to navigate and use, and the support is unmatched.
What do you dislike about the product?
At first, it is a bit intimidating as there are lots of features and seems as though there is a lot on your plate to just get started, however, our Customer Success Manager, Matthew Hutchings, does everything he can do to make it clear that it is not at all as complicated as it may first appear to be.
What problems is the product solving and how is that benefiting you?
It allows us to connect and communicate with our partners efficiently. We can upload important content, allow them to customize it themselves, and all around, it makes sure that us and our partners are on the same page when delivering our company message, values, and product.
Excellent customer service and great reactivity from Matthew Hutchins.
What do you like best about the product?
Easy to use & easy to navigate interface
What do you dislike about the product?
my password & my username weren't working
What problems is the product solving and how is that benefiting you?
Having access to the admin view as well as the ability to manage my partners is a definite plus for me. It enables to have a global overview on how are things going on with partners.
Recommendations to others considering the product:
ease of use and great to navigate interface
Great automation
What do you like best about the product?
Automating these processes has saved our team a ton of time! Matt Hutchings was easy to work with
What do you dislike about the product?
The product could be more intuitive and straightforward to use
What problems is the product solving and how is that benefiting you?
Impartner relieves a lot of time intensive processes
Partnership exemplified
What do you like best about the product?
Justin was constantly focused on helping to propell us toward success. Any trouble or question, he was there with an answer that day or the next meeting.
What do you dislike about the product?
It felt pressuring to review new services that were not attune to our needs
What problems is the product solving and how is that benefiting you?
Ourweb needs for small customer
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