Impartner PRM
ImpartnerReviews from AWS customer
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Partner Locator helps quite a bit
What do you like best about the product?
We needed something for end clients to access our 3rd party implementers and we got the partner locator tool added on to our contract. We are so thankful it the partner info is editable by our partners.
What do you dislike about the product?
The reporting is terrible to be honest. Luckily Jaden from Impartner showed us that we can get at least some data in Salesforce.
What problems is the product solving and how is that benefiting you?
End users being able to find our partners
Marketing through PRM
What do you like best about the product?
I have really liked the ability to market to our partners and then they can market to their clients. They have been able to grab documents and videos and brand them with their logo. Really helpful. Our Account manager (Jaden) helped us as we had a little bit of turnover
What do you dislike about the product?
I wish the support was a little quicker when I submit a ticket. But they have solved most of my problems
What problems is the product solving and how is that benefiting you?
This is the first time we have had a portal and so this has helped a bunch. Our channel is still new so I'm sure we will see more value as time goes on
Automation for PRM is life saving
What do you like best about the product?
We love the workflow automation that Impartner has. It has helped us trigger certain segmentation and emails appropriately. Our CSM (Jaden) has been great to work with and has helped us enable a lot of that automation.
What do you dislike about the product?
The learning curve has been a little steep, and I wish the success portal had more thorough videos for our configuration. Other than that, not much else from a dislike perspective.
What problems is the product solving and how is that benefiting you?
We are solving a lot of manual work. What we used to spend a lot of time on has been solved through automation, which has resulted in a lot of cost savings for us.
Customer of Oxbox
What do you like best about the product?
Easy platform to use. Great support and customer experience.
What do you dislike about the product?
Nothing at moment. The support has been solid.
What problems is the product solving and how is that benefiting you?
Self service for customers, easy to use solutions, seamless integration with our other platforms
Recommendations to others considering the product:
Great support.
A Leader in Partner Resource Management
What do you like best about the product?
The integration with SFDC and leveraging the Standard Objects. Opportunity Dashboard, MDF and other form builder modules. Segementation
What do you dislike about the product?
Inability to add CSS and HTML scripts to the web pages. Contact to User sync from SFDC to Impartner does not work well based on Account criteria.
What problems is the product solving and how is that benefiting you?
We have created an engaging PRM tool where all partners can come to find product content, opportunity registration, training and much more.
Recommendations to others considering the product:
A good PRM system for young or new partner programs.
Impartner have proved to be a great partner and adaptable product
What do you like best about the product?
The team is great to work with and our implementation manager (Boris) went above and beyond to get us live. The product is adaptable to our changing and evolving requirements
What do you dislike about the product?
I would like to see the ability to assign new partner applications to users in our organisation so the day to day management can be better divided among the team
What problems is the product solving and how is that benefiting you?
Scale - that was our biggest issue and so far Impartner has helped support this. Automation was also key, we have built in processes to support this although there is still a lot more we can do to further automate using the product
Big fan of social on demand.
What do you like best about the product?
We have really enjoyed the social on demand module. Our partners have given us good feedback about the social integration with their own social media.
What do you dislike about the product?
Sometimes the integration to our partner's social media can be a little finnicky. The social posts are sometimes difficult to trigger but once we get everything pushed through it seems to go pretty well.
What problems is the product solving and how is that benefiting you?
Our partners are more involved with our overall program because not only are they informed on our latest releases, but so are their clients.
It's a good tool. Reporting is combersome.
What do you like best about the product?
Being able to make updates myself on the pages and adding assets to the library is easy. Plus our Customer Succes Manger (Justin James) has been an important resource who has helped us immensly.
What do you dislike about the product?
Not being able to manage documents in several collections in the asset library. It's hard to version control.
What problems is the product solving and how is that benefiting you?
Good tool for deal registration, onboarding, assets and training information.
Synching impartner with salesforce
What do you like best about the product?
It is great having an advocate like Justin James that we can work with to align our impartner experience with the partner portal and salesforce
What do you dislike about the product?
sometimes the alignment between impartner and salesforce can be a bit clunky and require manual data entry to synch
What problems is the product solving and how is that benefiting you?
ability to link partner contacts with users and import deal registrations directly into salesforce
Very helpful solution for channel management
What do you like best about the product?
Easy to implement, a lot of help and support received from the team.
What do you dislike about the product?
Limitations with CMS. We are not able to perform some actions on our own.,
What problems is the product solving and how is that benefiting you?
Easy for our partners to use. Good for providing a central repository for partners to access information, and very helpful for our team to have visibility on partners' actions.
Recommendations to others considering the product:
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