Impartner PRM
ImpartnerReviews from AWS customer
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Impartner is a good partner channel management tool for certain situations.
What do you like best about the product?
It's a fairly good out-of-the-box solution that provides partners an easily understandable portal site with decent functionality
What do you dislike about the product?
It's not that easy to navigate, weird or difficult to understand buttons/tabs, very few or difficult customization options, the site generally operates very slowly.
What problems is the product solving and how is that benefiting you?
We are solving partner engagement and registration of opportunities. We've seen benefits in using the portal to encourage partners to use assets in our asset library and drive them towards our certification program.
Recommendations to others considering the product:
If you have a standard Salesforce environment and require little customization, Impartner is an excellent option for a partner portal.
Helpful Customer Success Manager
What do you like best about the product?
The support we get from the team is great, always available to answer questions we have or assist us in finding ways to achieve our goals. Our Customer Manager, Justin, is super helpful and responsive.
Great native integration with SFDC and ability to implement SSO.
Great native integration with SFDC and ability to implement SSO.
What do you dislike about the product?
Sometimes the tool is a bit complicated. But with the help of the support team, I am always able to work through any problem I have.
What problems is the product solving and how is that benefiting you?
Our partners love having a one-stop-shop for all of our program resources. All of our collateral, upcoming pieces of training, maps, etc. all in one place.
Complete PRM tool
What do you like best about the product?
- The support we got from the team was great, always available to help us and find workarounds for our specificities when working on deploying the project.
- Great native integration with SFDC that was critical for us and possibility to implement SSO to connect with our other partner portal.
- The modules and features are great to work with and also great for users.
- Great native integration with SFDC that was critical for us and possibility to implement SSO to connect with our other partner portal.
- The modules and features are great to work with and also great for users.
What do you dislike about the product?
- Personalization capabilities are limited, there could be more autonomy given to make design changes.
- Performances could be improved, especially when, like in our case, there's an SSO implemented.
- Performances could be improved, especially when, like in our case, there's an SSO implemented.
What problems is the product solving and how is that benefiting you?
We already use our portal solution to communicate with partners. With Impartner, we're making it easier for them to work with us: to submit and follow opportunities, to request MDF for their marketing activities, to find all the available resources they can browse through and use, and to get certified and up their skills in our product.
Great Support from Impartner
What do you like best about the product?
I can't say enough about their support team and the convenience of out-of-the-box and plug and play features pair greatly with the versatility to create custom coded segments.
What do you dislike about the product?
As a newer user of the program, I don't have much to say here. No complaints thus far.
What problems is the product solving and how is that benefiting you?
We're primarily utilizing it as an co-branding asset resource, marketing training, and update center. However, we plan to expand its capabiliites.
Client Portal
What do you like best about the product?
Impartner employees Justin, Ben, Breanna were very skilled and helpful in helping me navigate my CIP Portal
What do you dislike about the product?
I do not have any negative to give for this product
What problems is the product solving and how is that benefiting you?
Setting up my welcome email as well as fixing some connection issues
Its ok
What do you like best about the product?
partners to be able to register their own information
What do you dislike about the product?
it is very slow and it still requires quite some work from our side in CRM
What problems is the product solving and how is that benefiting you?
Lead registration and distribution.
Great platform for sharing content with customers
What do you like best about the product?
Easy to use platform; design-friendly; great customer service
What do you dislike about the product?
Nothing at the moment; support has been great
What problems is the product solving and how is that benefiting you?
self-service for our customers; providing segmented options based on role
Great Support
What do you like best about the product?
We inherited a very complicated live portal that desperately needed a facelift and update. Justin was great and answering our questions in time to meet our relaunch date and objectives,
What do you dislike about the product?
The software is not especially intuitive for a "non-technical" resource.
What problems is the product solving and how is that benefiting you?
We are providing deal registration to partners.
Great Customer Support!
What do you like best about the product?
The ability for partners to self-serve is excellent.
What do you dislike about the product?
The page load times have been a bit longer than we'd like, but the customer service team is working to address this to improve the partner experience.
What problems is the product solving and how is that benefiting you?
Impartner works well for storing parnter-related resources. In addition, it helps systematize our partner operations.
Recommendations to others considering the product:
Impartner is a great product to consider to help support Partner Management.
Solid Platform with a lot of potential
What do you like best about the product?
It is very clear how this tool can scale our program.
What do you dislike about the product?
Features are not intuitive to find and/or navigate.
What problems is the product solving and how is that benefiting you?
Impartner PRM creates a channel for our partner organizations to connect with our brand through marketing and sales material.
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