Impartner PRM
ImpartnerReviews from AWS customer
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Customer service challenges
What do you like best about the product?
Modular approach to functionality and features
What do you dislike about the product?
The charges for additional functionality and features quickly add up. Very little is at the entry price. Their admin interface is VERY limited requiring you to use their PS for updates that should be self service. Be aware their std implementation with sales force requires a separate database for partners. They can attach to std accounts but it's very costly. Lastly, their customer service and response rate has severely declined over the past year.
What problems is the product solving and how is that benefiting you?
Management of partners and providing tools and resources to partners on-demand.
Recommendations to others considering the product:
Look around and don't just talk to the clients they give you for references. They are very small and disorganized.
Fantastic PRM Solution
What do you like best about the product?
It is the only PRM solution that is integrated with SFDC. It is a great face to the SFDC partner communities
What do you dislike about the product?
Any enhancements you want to make you have to work with the vendor, You don't have full control.
What problems is the product solving and how is that benefiting you?
The need to a full end to end PRM solution.
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