Impartner PRM are specialists in what it does. I never got to the point where I was using all of the tools. I would have loved to, but it was so rich. And it has a very good library system where all collateral can be held. You can set it up. Collateral and content are a big issue, but it manages it very well. However, the business has to provide the content. So that's part of the issue with companies, they're not prepared. They haven't created their partner strategy, and the business isn't ready to give a piece of the cake, so to speak, to a third party. Now that's nothing to do with Impartner. That's just partnering and sales culture.
Impartner PRM
ImpartnerReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great PRM experience!
What do you like best about the product?
Ease to use! Super user friendly product.
What do you dislike about the product?
Not being able to send push notifications.
What problems is the product solving and how is that benefiting you?
Reducing our manual work with Partners!
Impartner has been very useful and Oliver has been fantastic at supporting our team
What do you like best about the product?
Easy of use, Customer Support, Functionality
What do you dislike about the product?
Not integrated with Salesforce currently.
What problems is the product solving and how is that benefiting you?
Repository for partner materials, Deal registrations
Impartner for our Partner portal platform
What do you like best about the product?
the ability & flexibility offered by impartner is a key, the new on demand feature where we can keep engaged with our partners, pulling reports to know how much deals were registered or the saved assets that our partners can use to learn. the ability to customise the view for each partner is amazing. support team at impartner is on another level, always there to support and fix issues.
What do you dislike about the product?
currently you cant pull a report for global partners accross the regions and i do think we can have global overview on X partner across the globe would be amazing. also with the new PX migration, we started to discover lots of broken links, bugs, downtime which i believe comes with onboarding issues.
What problems is the product solving and how is that benefiting you?
the partner engagment experience where we keep our partners informed about our latest updates, assets, collaterals where impartner is linked to our CRM with live updates shared with our partners. and we recently added the news on demand feature where we can easier commuincate with our partners and share useful insights via a monthly newsletter. we also are building and finalising the business planning feature where we will be using with our partners to run the QBRs and account mapping and progress.
Useful and relevant product
What do you like best about the product?
The ability to customize the tool as per specific needs & implement processes that are unique to an existing program
What do you dislike about the product?
A few elements of the user interface that cant be changed due to technical limitations
What problems is the product solving and how is that benefiting you?
Being able to manage a program that involves multiple stakeholders & changing variables
Good platform, even better customer support
What do you like best about the product?
Their new PMaaS looks very promising to help us expand our instance and build in more maturity to our processes.
What do you dislike about the product?
Could use more data in standard analytics and email tracking
What problems is the product solving and how is that benefiting you?
- Streamlining communications with our partner ecosystem
- Enabling partners to self serve information that previously took team bandwidth
- Allowing the co-branding of materials which used to take up design time in the team
- Enabling partners to self serve information that previously took team bandwidth
- Allowing the co-branding of materials which used to take up design time in the team
Great working relationship
What do you like best about the product?
Our partners love their PRM and we've had feedback that it's the best out of any they use. Oliver and Impartner have been great to work with and we look forward to continuing the working relationsihp!
What do you dislike about the product?
There are somtimes small limitations with what we can customise, but it's usually only the very small nice to have's and nothing critical
What problems is the product solving and how is that benefiting you?
A simple, structured process with tracking to enable us to manage our partners in a consistent way
Finance partnerships with multiple SMEs
What do you like best about the product?
The ability to API our custom-built platform and report on this. Customised fields and PX studio are great to be able to facilitate an easy platform for our 1000+ partners to use.
What do you dislike about the product?
Co-branding assets is not working properly and our team have been in talks with yours for almost 2 months now to try and fix it. Even the "Impartner Experts" contractor, Is Inspired, has found that cobranding is bugged.
What problems is the product solving and how is that benefiting you?
Providing a platform for our partners to view the leads they bring to us, and allows th em to contact leads who have enquired with us for finance without having the sales conversation - our partners can see these leads, pick up the phone, and ask what product they were enquiring on finance to gain further sales
Impartner makes managing partners easier.
What do you like best about the product?
I like the simple format that is user-friendly and intuitive.
What do you dislike about the product?
I don't have experience with the back-end, so I have not run into complications.
What problems is the product solving and how is that benefiting you?
Gives us a way to quickly implement changes
Great tool to improve partner experience
What do you like best about the product?
The PX version of Impartner is user friendly and provides a great experience for partners. Lots of great options for automation, to improve reporting, segmentation and partner experience. A lot of new opportunities for automation and integrations with their newer feature, Orchestration studio
What do you dislike about the product?
Still some features not supported with their PX version.
What problems is the product solving and how is that benefiting you?
Providing us with the platform to manage and communicate with our partners, drastically improving our partner experience.
End-to-end partner management, quick partner onboarding and deep understanding of partner relationships
How has it helped my organization?
What is most valuable?
I like Impartner PRM's deep understanding of partnering; the tool understands and the tool enables you to sign up partners very quickly and give them the tools and the access they require to do what they need to do. So it can take a partner all the way from forming an interest with an organization all the way through to selling, then reselling, and then managing their partners.
It's very easy for you to introduce new products. It's a complete solution - it manages and gives access to the partners so that they can see and work with the internal sales teams for the organizations as well as the customers. So, as you're moving it through the pipeline, both the salesperson from the company and also the partner can see where it is in the pipeline, when it's likely to close, and any issues or problems. So, it enables the partnering organization and the technology company to work together very well. It's a very good communication tool.
So, it's through the Impartner portal of this tool. I have seen some improvements in communication with the partners. But it is heavily dependent on how it's set up, but it's very easy and quick to set up. However, it's very much dependent on the person setting it up knowing what they're doing.
It certainly has analytics. It can analyze training, for instance, whether or not the training is successful. Often, working with a CRM tool like Salesforce will analyze how long it takes partners to start to become successful and how long it takes to sign them up. Then, it can start looking at which products are being sold and where there are issues with products. So, the reporting part is very straightforward.
But, the reporting is only as good as the system's setup and the discipline of partners who input data into it.
What needs improvement?
The business using the tool must be well-prepared in terms of partner strategy.
How are customer service and support?
The customer service and support are very good. On occasions, I got a technical support specialist working with me. To create the links with the CRM system was very straightforward. It was one day's work, which they didn't charge us for. That was to get us up and running. So they've got some straight out-of-the-box links that you can use, and it worked very well.
Which solution did I use previously and why did I switch?
I've worked with Salesforce PRM and Oracle PRM for many years. I've been in the industry 20 years. So, for me, my preference is Impartner. Salesforce's focus, in my opinion, is around sales teams. Impartner is different in that they have built it from the ground up for partner, third-party selling.
So it's a very rich tool. It's got many different parts to it: marketing, the digital side, it can even cover legal. It's a very, very rich tool. With Impartner, you can easily get it up and running very quickly as opposed to Salesforce, which doesn't really function straight out of the box. It takes much longer to set up. It's going to take consulting time.
The thing is, with Impartner, if you come from a partnering background, it's got the tools that you want. It understands partnering within technology, but it could also be used for other types of industry partnering as well.
So, I would favor Impartner every time. Salesforce is fine, it's a huge, great big enterprise system, but Impartner actually works very well with Salesforce as well.
How was the initial setup?
You can easily do it within six weeks, but - and this is the big but - you have to have done your upfront planning. You have to have your plan and your architecture. What I do is create a program.
And there is the other thing, people start working with partners and very often don't actually have the products ready to go to market and haven't considered how to reward partners. So price books have to be correct. It's a much more nuanced and intuitive process.
The software can't do that for you, but it does enable you to reward partners. So the problem often isn't the software. The problem is the business has to understand and have a strategy around partners. Because if you don't have a strategy around partners and they haven't enabled their tools to be sold by partners, then you're simply not going to be successful.
What was our ROI?
I have seen 100% improvements in terms of money saving or time saving using this tool. If you set up the legal process within the system, for instance, the partner can come on and sign the standardized terms and conditions on the portal. You've got Adobe Sign. They sign up. They can then immediately get access to the sales processes and the sales collateral. It takes a partner to market much, much quicker.
As long as the company has prepared everything for the partner, you can enable them because Impartner has a training platform as well. It creates a partner journey so the partner comes on and starts the training. But again, that's all got to be there. If everything is there, then you can certainly expect that within three months, if the partner does its training, you can certainly expect to enable them to sell.
I have seen it take 18 months where partners have been trying to sign up and sell our products. Because the processes weren't in place, the legal documentation was all over the place, and we were still waiting 18 months just to get through the legal process. It was dreadful. With this tool, we saw a lot of time saving with this tool.
What's my experience with pricing, setup cost, and licensing?
It was very inexpensive. It's in the cloud. You get the first 100 user licenses, and you can set that up. This was about 18 months to 2 years ago, for around $22,000 to $23,000. So, there are no upfront costs. It's a monthly payment, so you can easily start or stop using it, unlike the high upfront costs of consultants coming in and analyzing your whole business. So you can switch it on, you can switch it off, rather than the great big upfront costs of consultants coming in, analyzing the whole business.
Then, with Salesforce, it's not out of the box. It has to all be configured. And if you've got a weak CRM system and weak processes and systems, it gets more and more complicated because you then have to go back in and reengineer your sales processes to enable it. Whereas Impartner can fit alongside the CRM system and can work quite successfully.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I really liked using it because I had a sense that they understood the business.
showing 71 - 80