Impartner PRM
ImpartnerReviews from AWS customer
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Strong Co-Branding feature - OK on lead referrals
What do you like best about the product?
-They have a strong co-branding feature that was the primary reason for our marketing team to advocate for it. The PRM doesn't cover leads and opportunities, they display Salesforce data to partners. This eliminates sync issues.
-The journey feature is a useful addition to onboarding.
-Support SSO (Okta in our case)
-The journey feature is a useful addition to onboarding.
-Support SSO (Okta in our case)
What do you dislike about the product?
- The fact that leads and opportunities only live in Salesforce also opens the question of why we need the PRM part of Impartner. It is a web interface for Salesforce.
- The records that do have a PRM representation, the accounts of your partners, the contacts there, maybe your Salesforce users have tricky sync settings. It allows for a decent level of filtering but falls short of an easy solution. You need to get creative if you don't have specific record types for your partner accounts and their contacts or if you don't want to have all records of that type in the PRM.
- The documentation of the Salesforce packages should be more extensive
- Their solution for partner tiering is very simplistic and not very intuitive, although it looks like it in the beginning. It sets a tier if a certain amount is reached and some fields on the account have certain values. But you still need to sync your tier field with the calculated tier. No time-based rules and only limit support for certificates from an LMS. You can make it work, but you need to build everything. We started with their solution but with time we will move to calculation of tiers in redshift or Salesforce.
- No auto-provisioning of users via Okta.
- The records that do have a PRM representation, the accounts of your partners, the contacts there, maybe your Salesforce users have tricky sync settings. It allows for a decent level of filtering but falls short of an easy solution. You need to get creative if you don't have specific record types for your partner accounts and their contacts or if you don't want to have all records of that type in the PRM.
- The documentation of the Salesforce packages should be more extensive
- Their solution for partner tiering is very simplistic and not very intuitive, although it looks like it in the beginning. It sets a tier if a certain amount is reached and some fields on the account have certain values. But you still need to sync your tier field with the calculated tier. No time-based rules and only limit support for certificates from an LMS. You can make it work, but you need to build everything. We started with their solution but with time we will move to calculation of tiers in redshift or Salesforce.
- No auto-provisioning of users via Okta.
What problems is the product solving and how is that benefiting you?
Our partners need a web space to:
- Submit and process applications to the partner program.
- Submit leads (that is a form that creates a lead in Salesforce).
- See the advancement of their opportunities and leads (dashboards reading Salesforce data).
- Co-branding of assets for partners.
- Submit and process applications to the partner program.
- Submit leads (that is a form that creates a lead in Salesforce).
- See the advancement of their opportunities and leads (dashboards reading Salesforce data).
- Co-branding of assets for partners.
Great PRM for the small to mid market companies
What do you like best about the product?
The configuration has been ongoing but on track for implemented with an integration of Salesforce within 30 days.
What do you dislike about the product?
Some of the training materials to help lead the lead onboarding have been out of date, and needed additional contacts to our AE and the company support.
What problems is the product solving and how is that benefiting you?
We are using Impartner PRM to streamline partner management. This is done through centralizing all aspects of partner relationships, improving partner experience with viewable status of their deal registgrations requests, and providing enhanced visibility into channel performance.
Impartner is simplistic for the users and offers a seamless implementation
What do you like best about the product?
Ease of use and implementation. Support is beyond the norm.
What do you dislike about the product?
Limitations in personalizing the pages beyond the widgets. The asset library is NOT sexy and lacks innovation.
What problems is the product solving and how is that benefiting you?
PRM is offering our partners a better experience by having all they need in one tool vs many different platforms to be a partner
Flexible Product!
What do you like best about the product?
Contracting was fairly straight forward and determining the implmentation path we needed to take was seamless.
What do you dislike about the product?
Nonthing so far, we're in phase 1 of our implementation.
What problems is the product solving and how is that benefiting you?
We needed a centralized place to house all of our partner content and to manage their engagements with our customers and teams.
IMPARTNER REVIEW
What do you like best about the product?
Phenomenal customer support, ease of use and asset management are all designed to make the PX smooth.
What do you dislike about the product?
The lack of integration to Highspot and other systems is difficult.
What problems is the product solving and how is that benefiting you?
PRM is our deal reg platform and content management provider.
Impartner is amazing for us!
What do you like best about the product?
I like the simplicity of the platform, and how easy it is to use for our internal team and our partners. Also, our rep was incredibly responsive and helpful.
What do you dislike about the product?
Honestly in my experience, nothing. It's been a breeze from where I sit.
What problems is the product solving and how is that benefiting you?
Efficient communication with our partners which solves a serious miscommunication loop that we were having previously.
A powerful and dynamic solution that is painfully close to being fantastic
What do you like best about the product?
The Salesforce integration with Impartner is genuinely quick, easy to understand, and powerful! I've used quite a few in the past and this one is one of the best.
If your org is relatively simple, Impartner absolutely will not be a bottleneck or issue for you, it's dynamic and built in a way that does provide a lot of customization to tailor to your own needs.
It is pretty out of the box and easy to learn. It really is a powerful tool that will help organizations to scale and grow meaningful relationships with their partners.
If your org is relatively simple, Impartner absolutely will not be a bottleneck or issue for you, it's dynamic and built in a way that does provide a lot of customization to tailor to your own needs.
It is pretty out of the box and easy to learn. It really is a powerful tool that will help organizations to scale and grow meaningful relationships with their partners.
What do you dislike about the product?
The Salesforce sync does get finicky and problematic as we have run into multiple different issues of timing and order of operations where Impartner will try sending records to SF before it has even finished completing it's own workflow rules on the record! There are ways around this but these are the types of issues we have run into fairly frequently and they have been a really frustrating pain to have to work around.
We've also had issues when trying to set up contract/agreements for users to sign in order to use their portal, as there are many limitations with the current solution (although the tool is the first release version of it so I'm sure it will improve with time).
Our implementation has been very large and has taken a long time, we often have needed to wait a couple days to get SME's with enough experience and knowledge to really answer our questions and work with us towards a solution.
We've also had issues when trying to set up contract/agreements for users to sign in order to use their portal, as there are many limitations with the current solution (although the tool is the first release version of it so I'm sure it will improve with time).
Our implementation has been very large and has taken a long time, we often have needed to wait a couple days to get SME's with enough experience and knowledge to really answer our questions and work with us towards a solution.
What problems is the product solving and how is that benefiting you?
It's allowing us an affordable way for partners to build a relationship with our company and self service the majority of their needs.
Good system to build out a PRM strategy
What do you like best about the product?
Easy to use and good support. The saales team made it easy to buy.
What do you dislike about the product?
It takes awhile to set up and can be a bit to basic. Does not help build an ecosystem.
What problems is the product solving and how is that benefiting you?
It helps pay and keep track of partners.
Initial Impression of Engagement
What do you like best about the product?
We are currently at the outset of our implementation process, and thus far, the training and support have been exemplary. Responses to inquiries are swift, and we've found the Partner Success Portal, featuring training modules and best practices, to be a highly beneficial resource, packed with valuable information. Additionally, we appreciate Impartner's extensive network and their eagerness to exchange best practices based on their implementation experiences.
What do you dislike about the product?
At this time I cannot honestly say that there is anything to dislike.
What problems is the product solving and how is that benefiting you?
As we navigate our growth trajectory, it became evident that we required a streamlined approach to partner training and co-branding collateral. Moreover, we sought a dependable solution for managing deal registration to enhance our pipeline management capabilities. Consequently, we've formulated a three-year roadmap to extend and enhance our Partner Relationship Management (PRM) solution, ensuring a continuous delivery of added value to our partners.
Good platform for reseller content, programs, and sales engagements.
What do you like best about the product?
Easy to add content, easy to leverage pre-designs reseller facing user interfaces, easy to administer access rights by reseller types.
What do you dislike about the product?
I wish there was support for fly over and mouse hover features, where the user can quickly get more descriptive info when selecting tabs, titles and other headings.
What problems is the product solving and how is that benefiting you?
Provides a quick and relatively low cost way to provide currated content on line for our reseller community.
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