We use ForgeRock for providing application security.
PingOne for Workforce
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Stable product with essential features for application security
What is our primary use case?
What is most valuable?
All of the product's features are good.
What needs improvement?
The product's support services in the French language are not free. It is challenging to communicate with their team in the English language. This particular area needs improvement.
For how long have I used the solution?
We have been using ForgeRock for two years as a partner.
What do I think about the stability of the solution?
I rate ForgeRock's stability a nine out of ten.
What do I think about the scalability of the solution?
We manage 200 to 2,000 ForgeRock customers. They are all enterprise businesses.
How are customer service and support?
The technical support services could be better.
How was the initial setup?
The product is easy to set up. However, the evaluation setup lacks a few components. I rate the process a nine out of ten. The deployment involves access management and directory services configuration. It is time-consuming to set components like directory table policies and target DNS. It takes around ten days to complete.
What other advice do I have?
It is a good and stable product. I rate it a nine out of ten.
A simple solution that is pretty easy to install and configure
What is most valuable?
One of the best features of ForgeRock OpenIDM is that once you configure all the connectors, scripts, and modifications, you can migrate that project directory to other higher environments. We don't need to reinstall. Installation and configuration are pretty easy for ForgeRock OpenIDM.
ForgeRock OpenAM is also pretty easy to install and configure. The easiest part of the solution is the workflows, which are pretty easy and very good. We used to have chains that we would not use in the latest release.
What needs improvement?
ForgeRock does not provide support for issues related to SCIM connectors as their engineers or developers do not know exactly about it. The solution's documentation is not very good, and they do not give more details.
For how long have I used the solution?
I have been using ForgeRock for about five years.
What do I think about the scalability of the solution?
I rate ForgeRock somewhere between eight and nine out of ten for scalability.
How are customer service and support?
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask any questions about how to do something. They will not tell you, and you have to figure it out. You can get a lot of online material and blogs for products like SailPoint, Oracle, or Okta. Since ForgeRock is not used much, people do not put anything in blogs. So you have to figure it out on your own.
Which solution did I use previously and why did I switch?
I compared ForgeRock with various tools. I worked on Oracle IDM, Oracle Access Manager, and SailPoint. SailPoint is pretty good for provisioning, and it has a lot of different things. The governance feature in ForgeRock is comparatively new, and they also came up with the reporting feature. So some features are still new, but it has improved a lot.
How was the initial setup?
ForgeRock's initial setup is straightforward. It's not complex for an experienced engineer or developer.
What's my experience with pricing, setup cost, and licensing?
ForgeRock's pricing is more competitive than other products. I worked on a very big project about ten years ago. Oracle was extremely aggressive on pricing, and they go based on the number of users. Oracle offers very less pricing for educational projects. I'm unsure about ForgeRock's pricing structure for the financial industry, education universities, and big projects.
What other advice do I have?
ForgeRock has four modules, namely, OpenIDM, OpenAM, OpenDS, and Identity Gateway.
ForgeRock is a pretty simple solution compared to other products. As simple as it is, you will have some product limitations somewhere. You can do a lot on Oracle and SailPoint since they have in-depth solutions for anything. However, ForgeRock has some limitations.
Overall, I rate ForgeRock an eight out of ten.
A highly-modular access management tool that covers a wide range of use cases
What is our primary use case?
We use ForgeRock for access management. We access ForgeRock over VMs, but it is technically deployed on-premises.
What is most valuable?
ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined. It comes with XML functionality and the latest standards, including IoT, providing almost all the major identity-use cases. ForgeRock is comprehensive and open and can extend its functionality. ForgeRock has multiple units inside it, such as identity gateways. It has extensive application management and supports all sorts of protocols.
What needs improvement?
The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable. Likewise, ForgeRock is not very user-friendly.
For how long have I used the solution?
I am currently using ForgeRock.
What do I think about the scalability of the solution?
ForgeRock is very scalable. We have more than 100,000 users in our company, with over 1,000 admins using the solution to control access.
How was the initial setup?
The initial setup for ForgeRock was easy.
What other advice do I have?
Though it is a bit unstable, ForgeRock is one of the best solutions, given its cost. However, where you might have a better GUI in other tools, ForgeRock is not as user-friendly. Given the functionality it provides, I recommend ForgeRock but don't purchase the solution assuming it will be a cakewalk.
Lightning fast and super secure 2-factor authentication
What do you like best about the product?
* It is very user-friendly and super fast too.
* Plethora of options for secondary authentication like email Id, phone number and many more
* In addition to the desktop support, it has a mobile version supported on both iOS and Android.
* Plethora of options for secondary authentication like email Id, phone number and many more
* In addition to the desktop support, it has a mobile version supported on both iOS and Android.
What do you dislike about the product?
* More often than not, clicking directly on the notification does not work which results in the opening of app where you have to manually enter the code in the login form.
* Not much else to falter here. Overall a very good product.
* Not much else to falter here. Overall a very good product.
What problems is the product solving and how is that benefiting you?
My organization is currently using Ping One for the 2-factor authentication for the employees to access their work accounts and for their Remote desktop access. This is really good for security.
Two-factor Authentication
What do you like best about the product?
I recently started using this app as part of our two-factor authentication within the organization and I love it. It comes with desktop as well mobile version supported on both Android and iOS
What do you dislike about the product?
Increase the default timer for OTP as it's not enough when you have to copy it. Although it comes with one tap approve option but good to have the timer as well
What problems is the product solving and how is that benefiting you?
Two-factor authentication
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