My thoughts on Red Hat Satellite are that it provides an easy way to pull the patches, and it has all the versions, allowing me to create the repo and just pull from Satellite to get the packages I need.
We use Amazon Web Services as our cloud provider.
I do use Red Hat Satellite.
RHEL helps solve my pain points by providing patching. Security is one of the big pain points for me, especially as I work for a financial company, making it important that security is a critical thing, and RHEL solves that.
To navigate my security risks, I use a security tool such as Wiz running on the system, which identifies if there are any CVEs associated with the systems. Whatever the CVE it had, I can get the latest. We always go back to the CVE report and see if Red Hat provided that patch or not. If it is there, we just do monthly patching.
I am not certain what role RHEL plays in my company's implementation of the zero trust model.
My company's process for managing regulatory compliance involves tying up with different companies for auditing. They ask for screenshots, versions, patching details, version numbers, and a lot of details. We take all the screenshots, document them, and send them. RHEL plays a key role in this process; without an operating system, it would not make sense to provide the audit team any compliance information.
Whether RHEL helps mitigate downtime and lower risk depends on how I configure it. I make sure I have high availability. I have high availability running on my systems and migrate the traffic as needed, especially to keep my application up and running and reliable. Keeping high availability is essential, and RHEL supports me with the versions or at least the keepalived or whatever packages it provides; we use them.
I am not completely certain which RHEL capabilities helped to mitigate downtime and lower risk at my company. An example would help me correlate. Satellite provides patches, and it helps with downtime. My system depends on Satellite. Ultimately, my packages depend upon Satellite, and it does assist us with high availability and downtime.
The knowledge base offered by RHEL is straightforward. It has been there for a while, and every version we go through its documentation, especially while doing upgrades. The support team is always there and helpful if needed. I can raise a Red Hat case if required, just a Sev 4 or Sev 5 ticket. I might get a response in a day or two, depending on the severity or the bug's nature. While documentation helps mostly, we reach out for additional support as necessary.
I would rate Red Hat Enterprise Linux (RHEL) nine out of ten overall. My advice to other companies considering RHEL is to definitely look at the support that Red Hat provides, especially regarding security patching, version upgrades, and how Red Hat listens to our needs. When I have an issue, I expect that while they cannot resolve it the same day, they will address it in the months to come. I always have faith that I will receive assistance; it just takes time. My suggestion to other customers is to trust Red Hat; they always listen to their users and take care of issues.