Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Company User
What do you like best about the product?
Smartsheet excels at combining the flexibility of spreadsheets with powerful project management tools. It’s great for collaboration, offering real-time updates, automation, and clear visibility across teams. The intuitive interface makes it easy to manage complex workflows efficiently.
What do you dislike about the product?
Smartsheet can become expensive for larger teams or advanced features. Also, it may have a learning curve for users unfamiliar with project management tools.
What problems is the product solving and how is that benefiting you?
Smartsheet helps streamline data collection and reporting by simplifying intake form creation and automating quota submissions. This saves time, reduces manual errors, and provides real-time visibility through dashboards for better decision-making.
PMO amazing tool!!
What do you like best about the product?
ability to rollup to a portfolio dashboard with visuals for leaders
What do you dislike about the product?
marketing against airtable as its hard to defend the tool and keep. we may lose to companies better at marketing value prep
What problems is the product solving and how is that benefiting you?
rollup of the portfolio in IT to better prioritize and make business decisions with our directions
Essential for Streamlining Workflows Company-Wide
What do you like best about the product?
Seamless integration for all users, allowing increased collaboration in real-time
What do you dislike about the product?
No formatting available for indivdual cells (bold, italic, links, etc)
What problems is the product solving and how is that benefiting you?
The ability for many users to seamlessly integrate in real-time
Great UX
What do you like best about the product?
This software's layout being similar to Excel makes maneuvering it very simple. The split design between the Gantt chart view and sheet also supports our team drastically when making changes to the schedule in a quick manner.
What do you dislike about the product?
It automatically saves after a while and sometimes I'd rather manually save if I'm doing a change that is temporary and/or tentative to the project schedule. This almost always leads to trying to remember what the original schedule was like to manually fix it instead of clicking the undo button (which turns gray and unclickable after saving).
What problems is the product solving and how is that benefiting you?
Having a designated schedule software that allows ease of use for last minute changes and also integrates sharing the file for discussion with our clients.
It has made project management and tracking information much easier.
What do you like best about the product?
Real time collaboration. Multiple reams can track progress and ask for updates.
What do you dislike about the product?
Our organization does not understand how to connect data.
What problems is the product solving and how is that benefiting you?
Teams currently track work independantly.
Smartsheet will change your work life
What do you like best about the product?
Smartsheet has been a transformative tool for our team. What once required hours of manual emails and individualized workflows is now streamlined through automated systems we've built within the platform. The time savings have been immeasurable.
Smartsheet is highly intuitive, making it easy to implement and adapt for a wide range of organizational needs. The platform is well-supported with extensive video tutorials and training resources, and their customer support is consistently responsive and helpful.
It has become an essential part of our daily operations—so much so that we couldn't imagine working without it.
Smartsheet is highly intuitive, making it easy to implement and adapt for a wide range of organizational needs. The platform is well-supported with extensive video tutorials and training resources, and their customer support is consistently responsive and helpful.
It has become an essential part of our daily operations—so much so that we couldn't imagine working without it.
What do you dislike about the product?
Only downside some may have with it is the cost, but we have found the investment in smartsheet has paid off significantly.
What problems is the product solving and how is that benefiting you?
Smartsheet has solved several key challenges for our team, particularly around project management, communication, and process consistency. Before using Smartsheet, we spent a significant amount of time on manual tasks—sending individual follow-up emails, tracking progress through disconnected tools, and managing projects through spreadsheets that were difficult to update and share in real time.
Great tool
What do you like best about the product?
I like the way it calculates as far in advance as I need ahead of time
What do you dislike about the product?
The saving function, wish it saved more frequently
What problems is the product solving and how is that benefiting you?
I can input my dates and work backwards or forwards for predicting timelines, I can input company holidays, manipulate predecessors
Makes collaboration a breeze
What do you like best about the product?
I enjoy the fact that different teams and individuals can collaborate seamlessly on shared projects while maintaining visibility and accountability. It’s intuitive, highly customisable, and bridges the gap between spreadsheets and project management tools.
What do you dislike about the product?
While Smartsheet offers a lot of flexibility, some of the more advanced features - like automation workflows and reporting - can be difficult to master without dedicated training. The pricing model can also be limiting for smaller teams or those with fluctuating user needs.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us overcome fragmented communication and siloed project tracking. It centralises workflows across teams, improves transparency, and makes it easier to manage complex timelines and ownership. The ability to automate repetitive tasks and generate live dashboards has saved us time and reduced manual reporting errors.
Powerful, Intuitive, and Well-Supported Work Management Tool
What do you like best about the product?
What I love most about Smartsheet is how easy it is to get started — even as a first-time user, I was able to explore and quickly understand how to use it without needing much guidance. It's incredibly powerful and flexible; I’ve been able to manage resources, implement internal workflows, and achieve almost everything I need with it.
One of the best aspects is its integration capabilities — I can easily pull Smartsheet data into Power BI and combine it with data from other systems to create rich, visual dashboards. This has significantly improved how we analyze and report on business processes.
The user support is also top-notch. There's a wealth of knowledge available in online forums, and Smartsheet's support team is proactive — they reach out regularly to check in and offer help, which enhances the overall user experience.
One of the best aspects is its integration capabilities — I can easily pull Smartsheet data into Power BI and combine it with data from other systems to create rich, visual dashboards. This has significantly improved how we analyze and report on business processes.
The user support is also top-notch. There's a wealth of knowledge available in online forums, and Smartsheet's support team is proactive — they reach out regularly to check in and offer help, which enhances the overall user experience.
What do you dislike about the product?
If I had to mention one area for improvement, it would be the UI design. While functional, it could be more visually polished compared to some competitors.
Overall, Smartsheet is a reliable and user-friendly platform that empowers teams to work more efficiently.
Overall, Smartsheet is a reliable and user-friendly platform that empowers teams to work more efficiently.
What problems is the product solving and how is that benefiting you?
We initially used Excel, hosted on SharePoint, to manage our marketing activities. However, we encountered many issues with collaboration across multiple users. That led us to search for a more suitable cloud-based alternative — and Smartsheet has been a great solution.
It has significantly improved our team’s ability to collaborate in real time, automate workflows, generate reports, and integrate data from multiple systems. Over time, we expanded our use of Smartsheet beyond marketing and found that it’s extremely versatile.
Now we also use it for managing business travel, presales lead qualification, and various internal processes. Smartsheet has become an essential tool that helps us get work done more efficiently and effectively across teams.
It has significantly improved our team’s ability to collaborate in real time, automate workflows, generate reports, and integrate data from multiple systems. Over time, we expanded our use of Smartsheet beyond marketing and found that it’s extremely versatile.
Now we also use it for managing business travel, presales lead qualification, and various internal processes. Smartsheet has become an essential tool that helps us get work done more efficiently and effectively across teams.
Smartsheet has potential, but it’s not the easiest to use
What do you like best about the product?
Smartsheet is a flexible platform, especially in how you can customize columns and use them for various purposes depending on the needs of the project. I really appreciate the online forms functionality—it works well and the barcode scanner option is particularly useful for our operations.
I also like that Smartsheet allows for the creation of custom dashboards, which can be a great way to centralize information and share updates with stakeholders. The ability to control access and permissions at different levels is another strength, particularly for managing complex projects. Collaboration features like row-level comments and alerts help keep communication clear and organized.
While Smartsheet may not be my ideal fit for all project types, I do see its value—especially for teams who need highly customized, spreadsheet-style workflows with data collection and reporting features.
I also like that Smartsheet allows for the creation of custom dashboards, which can be a great way to centralize information and share updates with stakeholders. The ability to control access and permissions at different levels is another strength, particularly for managing complex projects. Collaboration features like row-level comments and alerts help keep communication clear and organized.
While Smartsheet may not be my ideal fit for all project types, I do see its value—especially for teams who need highly customized, spreadsheet-style workflows with data collection and reporting features.
What do you dislike about the product?
While Smartsheet offers a lot of powerful features, I find that it's not as intuitive or user-friendly as some other platforms I've used. For example, compared to Asana, which is very easy to navigate without training, Smartsheet often requires more onboarding and regular consultations to use effectively.
One area I miss is a centralized view of all tasks assigned to me across different projects and workspaces, which is something I found very helpful in Asana. Features like multiple project views (Kanban, Gantt, timeline, workflow) are already built into the project structure in Asana, whereas in Smartsheet, they often need to be created and configured separately. Similarly, while Smartsheet does offer automation, I find it a bit more complex and less intuitive to set up than in other tools.
As a Project Coordinator, I really appreciated the overview tabs and dashboards in other platforms that are tailored to day-to-day coordination and planning. While we’ve managed to replicate some of this in Smartsheet by building custom reports and task lists, it does require considerable setup time for each project. I realize every tool has its strengths, but for my particular workflow, Smartsheet doesn't always meet my needs out of the box.
One area I miss is a centralized view of all tasks assigned to me across different projects and workspaces, which is something I found very helpful in Asana. Features like multiple project views (Kanban, Gantt, timeline, workflow) are already built into the project structure in Asana, whereas in Smartsheet, they often need to be created and configured separately. Similarly, while Smartsheet does offer automation, I find it a bit more complex and less intuitive to set up than in other tools.
As a Project Coordinator, I really appreciated the overview tabs and dashboards in other platforms that are tailored to day-to-day coordination and planning. While we’ve managed to replicate some of this in Smartsheet by building custom reports and task lists, it does require considerable setup time for each project. I realize every tool has its strengths, but for my particular workflow, Smartsheet doesn't always meet my needs out of the box.
What problems is the product solving and how is that benefiting you?
I mostly use Smartsheet to create and manage project plans. It helps me keep track of deadlines and monitor progress to make sure everything stays on schedule. It’s also useful for making sure all team members involved in a project are meeting their timelines and staying aligned with the overall plan.
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