Smartsheet
SmartsheetExternal reviews
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Smartsheet is a flexible, user-friendly platform that we tailored for intake and project management.
What do you like best about the product?
Smartsheet is a flexible and adaptable solution that can be tailored to a wide range of use cases. We successfully built out intake and project management templates to help standardize project workflows and reporting within Commercial Services. It’s user-friendly, easy to learn, and has made it easier for our team to collaborate and stay aligned on priorities.
What do you dislike about the product?
I dislike the frequent changes to enterprise functionality and permissions, which have disrupted our workflows—especially recent limitations on non-licensed user access that have undermined Smartsheet's value as a collaborative tool.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us streamline project intake and project management.
A powerful documentation library and user interface experience
What do you like best about the product?
Smartsheet is easy to use and the features are intuitive. I have repeatedly built dashboards, data repositories, and self-service tools to help teams of professionals better organize their data. We were able to link the information with other tools so it fit harmoniously in our environment, and it was easily searchable/sortable to find the relevant information quickly.
What do you dislike about the product?
I'd like to see Smartsheet continue to build on the functionality in creating dashboards, more diagram types, more options to intuitively connect information from other workbooks to the user interface. The formulas and calculated fields can also be burdensome, perhaps if you were prompted about data points that you might be interested in tracking based on how information was entered in a smartsheet. For example if I'm creating a CRM in smartsheet, how frequently do I convert sales, how many interactions does it take at each phase, etc, those can be created manually, but perhaps like the templates SmartSheet shares there can be metrics that organizations use to track performance that can be shared too.
What problems is the product solving and how is that benefiting you?
So we work supporting the federal government, when the government decides to purchase a product or a service they will issue a request for proposals. We use smartsheet to store the requests for proposals, which is helpful because we can detail important information about the file like which agency has the need, how did they classify the need, what type of contract do the want, and we can store all the files in one row. So over time we can make comparisons around buyer behavior, how they frame requirements, etc. to build a deeper understanding of what they're asking for vs what they actually want.
Great project management tool, great for collaboration.
What do you like best about the product?
If you have a team working within tracking documents, Smartsheet makes it easy to collaborate and allows multiple people to edit simultaneously. We use it for our marketing team to track projects, keeps calendars and create complex and simple intake forms.
What do you dislike about the product?
It used to be a reasonably cost effective way to collaborate and project manage. With the recent buyout and pricing changes, it is no longer affordable. We had to significantly scale back on how we use it and who can use it.
What problems is the product solving and how is that benefiting you?
It's a tool that allows multiple people to work within a sheet at the same time without causing issues or losing/overwriting information. It allows for the development of portals to make it easy to find like Smartsheets for a project or however you need to organize your sheets.
Average tool for Project management
What do you like best about the product?
I wanted to highlight some of the key features that truly differentiate Smartsheet from other platforms we've considered. Its robust reminder functionality is incredibly helpful for keeping projects on track and ensuring deadlines are met. Additionally, the intuitive dashboard layout provides a clear and customizable overview of project progress and key metrics, which I find very valuable.
Another significant advantage is the seamless interaction between different sheets, which simplifies data management and streamlines workflows. Furthermore, the granular permission settings, even for external collaborators, offer a high level of control and security when working with individuals outside our organization. These features combined make Smartsheet a powerful and flexible tool.
Another significant advantage is the seamless interaction between different sheets, which simplifies data management and streamlines workflows. Furthermore, the granular permission settings, even for external collaborators, offer a high level of control and security when working with individuals outside our organization. These features combined make Smartsheet a powerful and flexible tool.
What do you dislike about the product?
Compared to Monday.com, the platform is less intuitive and not as user-friendly, especially for new or occasional users. Navigating the interface and understanding the structure can be challenging without prior training or guidance. When it comes to building complex sheets or detailed project plans that involve multiple steps, dependencies, or formulas, the process can become time-consuming and frustrating without support. Furthermore, one of the key limitations is the absence of a real-time, live-update feature. Changes made by other team members are not instantly visible unless the page is manually refreshed or saved, which can hinder collaboration and lead to confusion or duplicated efforts
What problems is the product solving and how is that benefiting you?
The platform is used to track various tasks and deliver real-time project status updates through its dashboard feature. It is also helping purchasing to track and navigate with all vendors and makes it easier to follow up.
Smartsheet Keeps Us on Track
What do you like best about the product?
One of the things I value most about Smartsheet is its real-time, live sheet functionality. Being able to make updates that are instantly visible to my team keeps everyone aligned and eliminates confusion. I especially appreciate the ability to add dates and set up automations—whether it's sending reminders, triggering alerts, or moving tasks forward when a deadline is reached. These automations help ensure that nothing slips through the cracks.
Another standout feature is the automated project numbering system. It allows me to easily track and organize multiple projects without losing sight of where each one stands in the process. This has been a game-changer for staying on top of deadlines and deliverables.
Smartsheet also makes it easy to build custom dashboards, which give me a high-level view of project statuses, key metrics, and upcoming tasks—all in one place. It’s a powerful tool that helps me stay organized, efficient, and in control of my workflow.
Another standout feature is the automated project numbering system. It allows me to easily track and organize multiple projects without losing sight of where each one stands in the process. This has been a game-changer for staying on top of deadlines and deliverables.
Smartsheet also makes it easy to build custom dashboards, which give me a high-level view of project statuses, key metrics, and upcoming tasks—all in one place. It’s a powerful tool that helps me stay organized, efficient, and in control of my workflow.
What do you dislike about the product?
While Smartsheet is a powerful and versatile tool, there are a few areas where I think it could improve. Personally, I wish there were more custom color options for formatting cells. The current palette feels somewhat limited, especially when trying to visually differentiate between multiple categories or statuses in a large sheet. Additionally, when using Card View, I find the number of visible lines per card to be too restrictive. It would be helpful to have more flexibility in how much information can be displayed at a glance.
What problems is the product solving and how is that benefiting you?
Traditional spreadsheets and project tools often require manual updates and don’t reflect changes in real time. Smartsheet’s live sheets ensure that everyone is working from the most current version, reducing miscommunication and keeping your team aligned. Manually tracking deadlines and sending reminders can be time-consuming and error-prone. With automated alerts, reminders, and workflows based on dates or status changes, Smartsheet helps you stay on top of tasks without constant oversight. It’s easy to lose track of where each project stands, especially when managing several at once. Smartsheet’s automated project numbering and customizable dashboards give you a clear, organized view of all your projects, helping you quickly identify what needs attention. Without a centralized view, it’s hard to monitor progress or identify bottlenecks. Dashboards and reports provide real-time insights into project status, helping you make informed decisions and keep everything moving forward.
I have been using smartsheet for the past 3 years in my business and really like it
What do you like best about the product?
That it is an online sheet where everyhting instantly always updates so that all my team members are always up to date
What do you dislike about the product?
You cant modify formulas on the app on phones or tablets
What problems is the product solving and how is that benefiting you?
My team is always up to date on the latest projects and how far each product is
I use Smartsheet mostly for pipelines and keeping track of my work.
What do you like best about the product?
Smartsheet is very easy to use, lots of different tools that can help track your work easily. I like the easy on the eye layout nothing is too complicated.
What do you dislike about the product?
There isn't much i dislike at the moment, i haven't really had an issues that i have had to raise with customer service.
What problems is the product solving and how is that benefiting you?
Keeping track of my work in one nice easy to use sheet.
Keep track of everything
What do you like best about the product?
What I like best is that the formatting is so easy to use and that reports can be created from the tasks. As a project manager, tasks can be prepared and discussed so well with the various stakeholders. I use Smartsheet on a daily basis and am very happy of the easy usage.
What do you dislike about the product?
Collaborative work is still somewhat limited. If two people are working on the tool at the same time, data may not be saved correctly.
What problems is the product solving and how is that benefiting you?
Keep the track. Especially for comples projects it is very helpful. I use several templates for one project: I have a RAID log and thus use Smartsheet as well to save decisions that were made.
Flexible tool for managing projects and keeping teams aligned
What do you like best about the product?
I like how flexible Smartsheet is — it’s like using a familiar spreadsheet but with added project management features. The ability to create different views (Grid, Gantt, Card, Calendar) makes it easy to adapt to different workflows. It’s also great for tracking tasks, sharing updates with stakeholders, and setting up automated reminders so nothing slips through the cracks.
What do you dislike about the product?
Sometimes Smartsheet can feel a bit clunky, especially when working with large sheets or lots of linked cells — it can slow down or get confusing to navigate. The learning curve can be a bit steep for new users, and I wish some advanced features were a little easier to set up without having to dig through help articles.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me organise complex projects and keep everyone on the same page without endless email threads. It makes it easy to manage timelines, assign tasks, and share progress updates with different stakeholders. Automations save me time on reminders and status updates, so I can focus more on the actual work.
Good experience - Easy-going interface
What do you like best about the product?
A lot of info - concentrated in one single place.
What do you dislike about the product?
Sometimes it is slow.
APP could be better.
APP could be better.
What problems is the product solving and how is that benefiting you?
single point for following-up.
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