Smartsheet
SmartsheetExternal reviews
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Great for providing overviewers to senior leaders
What do you like best about the product?
I like that its easy for users to transition from excel, so they dont experience any issues using it for things they already do, but on top of that I get more powerful reporting and dashboards for my projects and clients.
What do you dislike about the product?
It is extremely repetitive to add conditional formatting to multiple columns one by one, and having a heatmap feature like excel would help to highlight issues or progress.
What problems is the product solving and how is that benefiting you?
I work on a very large projects, over multiple markets, and it lets me look at the headlines very quickly and collaborate with my colleauges in other countries.
Awesome
What do you like best about the product?
Smartsheet is very useful in both large and small businesses. It allows seamless access for who is registered. And has no limitations on how many people you can add. It helps me with scheduling, as I manage the shipping and Receiving department in my company.
What do you dislike about the product?
I have nothing, as everything is use it for has been perfect.
What problems is the product solving and how is that benefiting you?
It solves the hassle of using excel shit to do scheduling, with smartsheet, everyone can see who is booked in without needing send email or call other departments.
My experience with Smartsheet has been nothing short of amazing.
What do you like best about the product?
From product itself to the support from their professional services consultants, everything has been great. I've been getting the solutions I need in real time. It's been so nice to talk to someone, tell them what I need, and have them come up with the answer and implement right away.
What do you dislike about the product?
I kind of wish there was a way to easily archive data, or create multiple "tabs" in one document so that I can separate different fiscal years worth of information while keeping them on one project. It get's a little hard to keep track of all of the Smartsheets.
What problems is the product solving and how is that benefiting you?
Currently, they are helping us keep track of our content calendar and email scheduling & assignments. They've created dashboards for us to easily help us see the metrics coming from those sheets in a visually appealing and easy to read way.
Powerful product
What do you like best about the product?
Flexible work flows and presentation of data.
What do you dislike about the product?
New pricing makes it unaffordable to many.
What problems is the product solving and how is that benefiting you?
Digitization and collaboration of previously manual siloed processes.
Definitely getting better with latest releases
What do you like best about the product?
I like the AI adoption tools and the improvements that have been made, which have allowed easier for graph creation.
What do you dislike about the product?
Not being able to do as good a pivot charts like in excel. It would be nice if we could add a secondary axis to charts to show additional data points in one chart.
What problems is the product solving and how is that benefiting you?
Able to have a portfolio project management system
Powerful for project coordination and reporting
What do you like best about the product?
Smartsheet is a great platform for multi-person project coordination, or collaborative projects across teams and organizations, offering a clear structure for managing deadlines, tasks, project plans, attachments, reminders, and automations. Its flexibility and integration options make it a powerful tool for streamlining complex workflows and giving visibility across the whole plan. Learn the date entry keyboard shortcuts, they are a great timesaver.
What do you dislike about the product?
Some plan limitations can be frustrating and limit user adoption for smaller teams with internal users, with recent plan changes biting hard. Formula support can be difficult to find or resolve for non-technical minds. Occasionally, when legacy features are removed, automations can get trapped in old code, leading to quite a protracted journey with customer support to rectify.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of tracking vital, multi-step processes by allowing us to assign sequential numbers to each item and monitor their progress in a structured way. This ensures that nothing falls through the cracks, as tasks can be clearly checked off as they're completed, providing full visibility and accountability across the team.
Smartsheet Experience
What do you like best about the product?
I enjoy the capability to create simple forms/sheets that can later on expand to complex projects/processes.
What do you dislike about the product?
The sheet row/data limitation and the upcharge for features such as data shuttle.
What problems is the product solving and how is that benefiting you?
It's helping to consolidate our data and get our organization off relying on loose excel files that end up being lost in the abyss.
I have been using Smartsheet for almost 20 years. I have seen it grow and change some good some not
What do you like best about the product?
Parent child relationship
per line data storage and communication
workflows
Available anywhere, sharable
per line data storage and communication
workflows
Available anywhere, sharable
What do you dislike about the product?
Poor per cell control like colors fonts and other very standard Excel capabilities
Cost
over simplification of the UI and constant changes ... at a certain point simplification becomes confusing... we're all adults here not in grade school
I want a button and i want a description of the button and a full menu of capabilities to picjk and choose from as I see fit ... not some smartsheet designers next iteration of the UI because that's their Job ... Its a tool I use and I get tired of guessing how to use it because you changed it AGAIN
Cost
over simplification of the UI and constant changes ... at a certain point simplification becomes confusing... we're all adults here not in grade school
I want a button and i want a description of the button and a full menu of capabilities to picjk and choose from as I see fit ... not some smartsheet designers next iteration of the UI because that's their Job ... Its a tool I use and I get tired of guessing how to use it because you changed it AGAIN
What problems is the product solving and how is that benefiting you?
we are a design group ... but NOT digital design or Marketing (which I feel Smartsheet forgets that the world is not actually digital or all about marketing)
Smartsheet allows me to track a portfolio of projects and collaborate with both stakeholders and labor. Smartsheet's ease of use has gone down over the years IMO because of confusing and oversimplified UI. I don't need or want AI or 3rd party integrations forced down my throat or forced into the work styles that Smartsheet thinks everyone needs to be in.
Templates are good ... but see above
Smartsheet allows me to track a portfolio of projects and collaborate with both stakeholders and labor. Smartsheet's ease of use has gone down over the years IMO because of confusing and oversimplified UI. I don't need or want AI or 3rd party integrations forced down my throat or forced into the work styles that Smartsheet thinks everyone needs to be in.
Templates are good ... but see above
Great and keeps getting better
What do you like best about the product?
Smartsheet is not low-code but no-code making it easy for project managers to create their own automations of notifications and requests for updates. Therefore, the project plan can pro-actively notify the project manager of tasks that are nearing risk of becoming past due and those already past due. Likewise, the project plan can push requests for updates to assignees whether they have a Smartsheet license or not. Even where you do not want assignees to see the project plan, they can respond with status updates for their specific assigned tasks. Filters, conditional formatting, the different views (Board, Card, Gantt, Grid, and Calendar), reports, and dashboards enable the project manager and PMO to present data in multiple ways for different audiences without having to re-enter data - it all comes from the same single source. Roll-ups from the project plans to the PMO level for snapshots of progress of all progress is not difficult via dashboards. Harder is getting the individual project managers to temper their creative streaks renaming columns breaking roll-up reports. I use the Jira connector as well for automated creation of JIRA tickets to triage by our Product teams. Synchronous updates are pushed back to our integrated Smartsheet and copied out to individual projects to provide near real-time updates on UAT defect reports.
What do you dislike about the product?
I am not a big fan of the helper columns required in order to see and use Summary fields in formulas.
I wish that the Jira connector passed Comments/Conversations and attachments from Smartsheet to Jira. It currently does not.
Smartsheet seems to follow the SaaS model of continually improving and expanding the product, yet expansion is an upsell, not part of the baseline product. Improvements in the baseline product seem to fall more in the line of adding new formula possibilities. However, I admit that I do not read the details of every new release.
Because of add-on prices, we are looking at Zapier and other options for integrations.
The few times I have used support, it has been underwhelming. Your experience may differ. Instead, Smartsheet has a vibrant community, and people try to help each other there. The answers there tend to be faster and less tedious to get to a solution.
Sometimes the platform is slow to load and times out. When I opened a ticket, I got what seemed to be an auto-response advising me to check the ports, VPN, provide a HAR file, etc. It was working fine the day before and earlier today and now doesn't. It wasn't worth the time to pursue. Shortly thereafter, it was fine. It reminded me of "Have you checked that the computer is plugged in."
I wish that the Jira connector passed Comments/Conversations and attachments from Smartsheet to Jira. It currently does not.
Smartsheet seems to follow the SaaS model of continually improving and expanding the product, yet expansion is an upsell, not part of the baseline product. Improvements in the baseline product seem to fall more in the line of adding new formula possibilities. However, I admit that I do not read the details of every new release.
Because of add-on prices, we are looking at Zapier and other options for integrations.
The few times I have used support, it has been underwhelming. Your experience may differ. Instead, Smartsheet has a vibrant community, and people try to help each other there. The answers there tend to be faster and less tedious to get to a solution.
Sometimes the platform is slow to load and times out. When I opened a ticket, I got what seemed to be an auto-response advising me to check the ports, VPN, provide a HAR file, etc. It was working fine the day before and earlier today and now doesn't. It wasn't worth the time to pursue. Shortly thereafter, it was fine. It reminded me of "Have you checked that the computer is plugged in."
What problems is the product solving and how is that benefiting you?
Smartsheet enables internal and external teams to collaborate on a project with full and real-time visibility into the status of the project.
We use Smartsheet to track projects and installs of our systems
What do you like best about the product?
The ability to have dashboards for all projects, displaying general numbers and colors, helps us ensure projects are on task.
What do you dislike about the product?
Nothing that comes to mind. Smartsheet has what we need to perform our tasks.
What problems is the product solving and how is that benefiting you?
It helps us organize the different projects we are working on and the ability to provide back information to the teams letting them know what we are working on or what we have worked on.
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