Smartsheet
SmartsheetExternal reviews
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Review SS
What do you like best about the product?
the idea that is able to organize a task for a team
What do you dislike about the product?
That I havent found the right training to learn how to use it
What problems is the product solving and how is that benefiting you?
comunication between deparments
Reliable and highly customizable.
What do you like best about the product?
The API feature allowing us to make a custom order portal which feeds into smartsheets.
What do you dislike about the product?
Multiple people working in a sheet can be hard, updates are not live like they can be on a google sheet or excel, where you can see other people's cursors.
What problems is the product solving and how is that benefiting you?
A custom order health monitoring system which uses the API to pull information about how many orders are currently pending by which sales person.
Effortless Form Creation, Instant Data Access
What do you like best about the product?
I really like the ease of form creation in Smartsheet. I can easily create a form, share the link with techs, and they can fill it out in the field. I have access to their answers in seconds, which is incredibly helpful for keeping our tasks moving.
What do you dislike about the product?
I would like to be able to see the filled out forms in a form format and not just answers in the spreadsheet. The spreadsheets are great but I would also like to see the forms filled out as well.
What problems is the product solving and how is that benefiting you?
Smartsheet helps replace paper forms and keeps our tasks moving. I appreciate the ease of form creation; I can share a form link, and techs fill it out in the field, giving me instant access to their answers.
I fell in love with it once I figured out the ins and outs.
What do you like best about the product?
I love that you can build a database and then build different things from the database. In my line of work, different departments have different needs. But it all revolves a single database so everyone is has access to what they need and everyone can be on the same page. This allows us to build different areas that all connect back to the main data sorce. With the abilty to create a dashboard for a quick overview of whats going on in different parts. It has been a major help to push out business further.
What do you dislike about the product?
Only downside I have ran into, is the time it takes to understand how things can work together. It took a bit of trial and error to really understand the full potienal this software has to offer. But once you understand and know your way around, its next level.
What problems is the product solving and how is that benefiting you?
It allows us to have all of our Fleet vehicle information in one spot. then allows us to build off of that for different departments to make things more efficent and clear for everyone and what their responsabilties are.
Basic Smartsheet User
What do you like best about the product?
Smartsheet has been an invaluable tool for the projects I’ve been working on. I appreciate the ability to set up automated reminders, attach documents directly to rows, and communicate with team members within the sheet itself. The automation features are especially helpful—once a rule is created, it runs on its own. For example, I’ve set up a rule to automatically highlight vacant spots on my sheet, making them easy to spot at a glance.
I also really like the parent/child row structure, which allows me to organize information hierarchically and collapse sections I don’t need to see. This keeps my sheets clean and focused without losing important details.
Smartsheet offers a wide range of features, and I’m excited to continue exploring everything it can do.
I also really like the parent/child row structure, which allows me to organize information hierarchically and collapse sections I don’t need to see. This keeps my sheets clean and focused without losing important details.
Smartsheet offers a wide range of features, and I’m excited to continue exploring everything it can do.
What do you dislike about the product?
One feature I wish Smartsheet had is the ability to use tabs like in Excel. Tabs are incredibly convenient when working on related components of a project that don’t necessarily need to live in the main sheet. Having the option to separate information while keeping it within the same document would make managing complex projects even easier.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me solve the challenge of tracking multiple ongoing projects in an organized and efficient way. Being able to share sheets with collaborators, attach relevant documents directly to rows, create automated rules, and set reminders all in one place has streamlined my workflow. It reduces the need to chase down information across emails or other platforms and helps ensure that nothing falls through the cracks. These features make project management more transparent, collaborative, and manageable.
Smartsheet is a Smart Choice
What do you like best about the product?
Smartsheet has honestly become one of my go-to tools for staying organized and keeping my marketing projects on track. What I love most is how flexible it is. I use it as a spreadsheet, a project tracker, and a collaboration tool all in one. I can easily assign tasks, set deadlines, and see the whole picture without bouncing between a dozen different tools. Plus, the automation features save me a ton of time on repetitive updates and follow-ups. SmartSheet is also utilized by our New Product Development, so it's super helpful to track cross-functional milestones throughout the company.
What do you dislike about the product?
I would love to see SmartSheet continue to advance in their visual asset management tools. Adding more collaboration for review of mock-ups would be super helpful. It's also a little tough to understand all the tools offered, especially for some of the non-technical members of the team. Finally, I would love for there to be true integration with HubSpot - that would truly be the meeting of our minds!
What problems is the product solving and how is that benefiting you?
Smartsheet helps us tackle a few major challenges that used to slow us down. First, it centralizes project management, which means we’re no longer juggling a mix of spreadsheets, emails, and scattered task lists. Everyone can see project timelines, owners, and progress in one place. Second, it streamlines workflow management. We’ve set up automations and approval flows that cut down on manual follow-ups and repetitive tasks, so our team can focus more on the work that actually moves the needle. Third, Smartsheet keeps our marketing calendars clear and coordinated, although this is something we need to learn more about to do a better job of it. We still have misalignment on campaign dates, content deadlines, and launch windows, but with Smartsheet, we know that this tool is built to help us. The fact that everything lives in a shared, real-time view that’s easy to update and track is the largest benefit. Finally, the product is solving our project collaboration needs. Smartsheet is a space where my designers, copywriters, leadership, and project leads can all comment, tag each other, and share files directly in the sheets, which has helped reduce back-and-forth and speed up project turnaround. Overall, Smartsheet gives us a more organized, transparent, and scalable way to manage complex work across teams.
Great for PM but missing some key features
What do you like best about the product?
I've been using SS for a few years now, and overall I do like it. It's super intuitive if you're familiar with Excel but offers much more flexibility when it comes to collaboration, task tracking, and building out workflows. The ability to assign task, set deadlines, and link dependencies makes PM'ing a lot more organized. I also appreciate the various views like grid, gantt, card, calendar, etc - depending on how you like to visualize your work.
What do you dislike about the product?
One frustrating limitations is the inability to hide rows the way you can in Excel or Google Sheets. It might sound small, but when you're managing a larger/more complex sheet, that functionality would really help keep things cleaner and more focused vs building out a workaround. I've also noticed some quirks when trying to do more advanced conditional formatting or formulas - definitely not as robust as Excel in that sense.
What problems is the product solving and how is that benefiting you?
SS is solving a few problems for me mainly around project visibility, task ownership, and team collaboration. With everything living in one place: deadlines, assignments, dependencies, notes, its so much easier to see where things stand and who's responsible for what. It's also helped reduce back and forth comms between team members as they can update their own rows, attach files, and leave comments. This saves a lot of time and confusion. The ability to create dashboards and automated reminders has been a bonus as well. It's been keeping stakeholders informed without needing constant manual check-ins.
Smartsheet for project management
What do you like best about the product?
single source of truth, automated update reminders, form creation, collaboration cabailities
What do you dislike about the product?
dashboard creation isnt great, parent child relationships could be improved
What problems is the product solving and how is that benefiting you?
Providing project updates and a single source of truth
Great tool for managing our month end close
What do you like best about the product?
When dates pass the email feature knowing that your date has passed and needs to be updated
What do you dislike about the product?
Shutting off notifications after the months are over
What problems is the product solving and how is that benefiting you?
We manage our month end close with this tool every month
Good for what it does but I do wish some things were different.
What do you like best about the product?
It keeps track of documentation and I can see in a nutshell what each row is.
What do you dislike about the product?
It loads slow and is slow to capture changes/automation. I also do wish there was a free training on it.
What problems is the product solving and how is that benefiting you?
Keep track of data all in one place.
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