Smartsheet

Smartsheet

Reviews from AWS customer

1 AWS reviews
  • 5 star
    0
  • 1
  • 3 star
    0
  • 2 star
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  • 1 star
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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Jeff A.

Smartsheets

  • February 21, 2023
  • Review provided by G2

What do you like best about the product?
SS is extremely user friendly and has a great looking UI. I utilize SS to track multiple projects and share with clients in an on-going basis. Their feedback is the same as mine and love how easily something can be exported to Excel. My favorite functionality would have to be the workflows as I utilize these to build reminders of imported deadlines and action items.
What do you dislike about the product?
I honestly do not have a glaring dislike currently for this solution. It meets all of my needs and I continue to learn of new functionality on a daily basis. I will continue to recommend this solution to others over its competition.
What problems is the product solving and how is that benefiting you?
Makes sharing a solution very easy and users are able to quickly pick up the product. As I said before we currently utilize the solution on all projects and have not heard negative feedback from the clients we share our workspaces with.


    Veronica T.

Incredible System to Share

  • February 21, 2023
  • Review provided by G2

What do you like best about the product?
A few things I like most about smartsheet is the shared capabilities, automated alerts for changes and countdown systems you can build into a sheet. I also appreciate that you are able to download and share smartsheet data in an easy to read format to PDF. I also like to designate ownership for assignments and let those users manage their portions of a shared project. I also appreciate that it saves automatically and I don't lose data overall.
What do you dislike about the product?
There isn't much to dislike about Smartsheet. I think once you put the time in to learn the different formats and options that are available it allows for you as a user to create adequate smartsheets to share with team members.
What problems is the product solving and how is that benefiting you?
It allows our team to see progress on projects to track changes over time collectively. It allows us to showcase upcoming campaigns and marketing sends that need to be scheduled. It allows us to add attachments so that all information for a campaign can live in the same document without visiting 100 different files/places.


    John B.

There are lots of PMO / Project Management Tools out there Smartsheets is one of most user friendly.

  • February 21, 2023
  • Review provided by G2

What do you like best about the product?
1. User friendly therefore more likely to be leveraged by multiple stakeholders & supported long term.
2. The many basic templates to get you kick started.
3. Links with Tableau so you can dashboard on the company Site.
4. Being able to add comments, link files, see history easily for who made what changes. Pretty powerful stuff.
What do you dislike about the product?
1. While its very close to Excel not all of your favorite excel functions work within Smartsheet.
2. Linking smartsheets to other smart sheets not as easy as with excel.
3. Obviously its an additional cost to the organization VS a microsoft product you are already paying for
4. I would like to see a better functionality for resourcing / head count. YOu can schedule the same person for 100 action items but to my knowledge you can't run a labor review.
What problems is the product solving and how is that benefiting you?
From single team - single department problems, to supply chain wide OGSM deployment across multiple business units. If its on the OGSM it gets tracked in Smartsheets and reds reviewed weekly by their teams and the senior leadership teams.


    Debora T.

One place to stay all updated

  • February 20, 2023
  • Review provided by G2

What do you like best about the product?
It is simple to use because it is structured like an Excel table, but clever because it allows files and comments/discussions to be attached to each row of the table.

I use it to keep track of projects, with colleagues and with the client: you no longer have to search through endless emails received, risking not being copied, but just search through the project rows.

Notifications can be customised in a simple and agile way, adapting to all needs.
What do you dislike about the product?
Some people find it hard to accept that they no longer send e-mails, but always comment within smartsheet.
What problems is the product solving and how is that benefiting you?
1. keep all tasks of a project and a customer clearly listed. Monitor progress, status and deadlines.

2. keep all discussions and comments in one place, as well as all proposed variants with a file history. This makes it easy to reconstruct the evolution of the different tasks, and the decisions made in the comments.


    Mary Anne C.

Launching and Completing Projects, the Fast and Easy Way!

  • February 19, 2023
  • Review provided by G2

What do you like best about the product?
What I like best about Smartsheet is that it's straightforward to set up workflow automation; there are readily available templates to work with! Setting up the logic or rules is easy to customize, and most use cases can be catered to without needing add-ons or other tools.
What do you dislike about the product?
What I hope can be improved further are the customization options, most especially on fonts and formatting, with the Dashboard tools. Additionally, if there can also be a WYSIWYG Editor for the email notifications with a preview, that would be very helpful.
What problems is the product solving and how is that benefiting you?
Primarily, it's quicker to collaborate with our clients who are not on the same productivity software platform as us. We're on Google Workspace; sharing documents becomes tedious when working with clients on Microsoft O365. Smartsheet primarily bridges that gap. Moreover, various stakeholders don't need a license, so collaborating is much more convenient with Smartsheet.


    Andrew S.

Great tool - To Excel what Citizen Coding is to coders

  • February 17, 2023
  • Review provided by G2

What do you like best about the product?
Smartsheet automatically formats and presents in a way that looks professional.
Without the need for constantly modifying cell height, wrapping, borders, sizing etc. Smartsheet mostly effortlessly makes data look professionally structured.

Learning about smartsheet with the integrated & follow-along exercises and videos is brilliantly integrated, and very clear - so increasing your proficiency so you can leverage the majority of the built in functionality (without needing to get too fancy on formulae, techniques and addons) can be done after a few hours effort. (No effort needed for about 50% of the functionality, and make that 75% if you're adept in Excel).
What do you dislike about the product?
There were limitations such as contextual access - e.g. we wanted to make the content accessible within the organization or to be approved based on some user list etc. and this wasn't possible.
There can also be some difficulty/restriction around unique IDs and the way that is implemented.
What problems is the product solving and how is that benefiting you?
Smartsheet easily allows user forms to be created, with a workflow for content review and approval, and all of this can be integrated into the main single source of information.
It allows the build of a highly functional, integrated type system, with little effort so you can get straight to use/deployment.


    Brooke E.

Switching to Smartsheet has helped my team!

  • February 17, 2023
  • Review provided by G2

What do you like best about the product?
The UX/UI is clean and simple which makes it easy to navigate around the platform. The last PM tool I used was extremely clunky, glitchy, and complex which made it tough to get buy-in from other departments to reference the tool. Smartsheet is straightforward, easy to digest and get around in. My PM team has greatly benefited from switching to Smartsheet.
What do you dislike about the product?
There is so much you can do with the tool that getting started can be tough. It's easy to get lost in the aspirational highly technical components and get overwhelmed. Simplicity has been key for me. Smartsheet University and online demos have been extremely helpful but I think new admins would benefit from being able to explain what they're trying to achieve and have someone build it with them in 1:1 sessions. I also wish you were able to drag milestones in calendar view. & sometimes the color coding glitches and doesn't stick.
What problems is the product solving and how is that benefiting you?
PM teams can build a timeline fairly quickly since we have a template in place to use as a starting point. Internal teams and clients can expect to view timeline milestones in a consistent way from project to project.


    Tracey J.

Good solution for project management

  • February 17, 2023
  • Review provided by G2

What do you like best about the product?
Our group used to use excel to manage the project pipeline which was quite a manual and cumbersome process. Especially as new versions of the project tracker were floating around and we encountered several issues with version control. Since moving to Smartsheet, we have no more version control issues and it is actually a truly live document, with changes made available to users immediately. Over the years, our Smartsheet project tracker has evolved and continues to be changed and updated to meet our ever changing business needs.
What do you dislike about the product?
One of the things I dislike about Smartsheet for my own purposes, is that sub-tasks for projects hide key deadlines when projects are collapsed. I understand reports can help with this, but so far they haven't really met our purposes. As such, we are developing a manual work around to draw out key projects dates to be made visible when performing an overview of projects.
What problems is the product solving and how is that benefiting you?
The issue we were trying to solve was to have a detailed gantt chart about our project pipeline, key dates and resources allocated. Smartsheet aids with this as it is a truly live document that we can update as and when business needs change.


    Kaelem D.

Smartsheet an Honest Review

  • February 17, 2023
  • Review provided by G2

What do you like best about the product?
Giving you the option to control, limit and restrict access to individual sheets, Smartsheet offers unique controls over data and documents unlike many other platforms. This allows users to view and extract information from sheets, whilst also restricting editing capabilities. This is great for any business. Furthermore, the ability to link several sheets together is a great way to compile separate, but relevant, information. I would definitely recommend Smartsheet as it offers many capabilities not found in other software apps.
What do you dislike about the product?
The downsides of Smartsheet are simply based on its user interface and the difficult learning curve. A good piece of software should not hide all of its best and most prominent features, instead, they should be clearly advertised and present on the given home page. Further to this, many business owners do not have the time to learn all of the features offered by Smartsheet and will instead opt for more relatable software such as excel.
What problems is the product solving and how is that benefiting you?
Smartsheet isn't solving any problems because its use, particularly for our team, can be found in other software such as excel. However, the ability to link sheets and restrict access is a great way to manage a project.


    Ans L.

A Smart Project Management tool

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
We use Smartsheet to manage deadlines, collaboration, and timing of our work projects. It offers us a great way to stay organized across teams and keeps everyone accountable for deadlines.
What do you dislike about the product?
The program seems to have a robust number of features, but without fully immersing the time into the training programs, and online guides, a user may not be able fully use all of the bells and whistles of Smartsheet. It can be a difficult learning curve for any new user and when we invite more into using the sheet, it can result in a circumstance where we have one assigned expert, and several novices who needs to rely on the expert to project manage.
What problems is the product solving and how is that benefiting you?
Keeping individuals and teams on the same page in work and project management. This tool offers good alternative in sprint management. Business performance has become more transparent and progress across projects more predictable.