Smartsheet
SmartsheetExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product even for a small team
What do you like best about the product?
Smartsheet makes it easy to stay in the loop with reminders, comments, and mentions. Row attachments have been extremely useful for our organization. I love automating processes that would have otherwise required unnecessary staff time, especially since our organization has such a small staff. The forms are so useful and we have never had complaints from our clients about using them (which is a big win for us because we work with a lot of older/less tech-savvy folks!). They integrate very well with our sheets and we can make changes without breaking that connection, which is so helpful. It was also pretty easy for us to switch over to Smartsheet (we had been using Google Sheets for everything) which was important to us since we have a very small team.
What do you dislike about the product?
Smartsheet has some minor things I would like to see changed - you cannot have text break through to the next cell, limited options for font/color changes, cannot make forms have multiple pages, limited options for form customization (as compared to WP Forms), cannot open word documents within Smartsheet. I would also like to be able to make folders for row attachments and open photos in gallery view even when in a report. Allowing us to view form entries as a whole (as compared to just the information gathered from the form) would be helpful.
What problems is the product solving and how is that benefiting you?
In part of our process we often had things falling through the cracks or left behind because we weren't easily able to track the timeline or set reminders for ourselves. Being able to set reminders within Smartsheet has eliminated that gap and allowed us to stay on top of our current projects.
Happy with Smartsheet
What do you like best about the product?
Smartsheet is a better Excel. The automation capability is a great feature.
I use the automation to email updates when changes are made to my sheets and forms.
I use the automation to email updates when changes are made to my sheets and forms.
What do you dislike about the product?
Sorting is not very capable in Smartsheet. Sorting affects all users of the sheet. I also dislike the sheet selection dialogue where I have to click through folder names to get to the sheet I want.
What problems is the product solving and how is that benefiting you?
One of the things we do with Smartsheet is to track changes to different systems. All users can add entries to the sheet and are notified of changes. The pick lists and cell formatting gives us uniform data from many users. Our change management form became so much more useful when Smartsheet gave us the ability to use pick lists.
A tool that reduces time from manual work, as well as a variety of views that help track due dates.
What do you like best about the product?
The most useful tool in the arsenal is the automations that reduce mundane work, saves time, sends automated reminders and helps track time management, as well as other valuable KPIs.
What do you dislike about the product?
I dislike that multiple contact values are highly unsupported both in the app and Control Center. It would be really usefull if multiple values could be displayed via formula in a contact field. Another proposition would be to allow automations to pull data from specific cells that contain those values and assign (and Share) certain items.
What problems is the product solving and how is that benefiting you?
Smartsheet reduced the average time of task management and time keeping (due to all the automations). It's also very scaleable because of Control Center and very flexible when certain features are in place.
Works great for most things
What do you like best about the product?
Smartsheet tries to combine the best parts of Excel and Google Sheets to make it user-friendly. I like that if I have a question, there are several places to go to find a solution. The customer support is always improving. I use Smartsheet nearly every work day.
What do you dislike about the product?
There have been a number of things I can't do with a Smart Sheet, like making a form that enters info under a parent row, merging cells, editing graphs in reports, and then adjusting where data from forms gets entered (columns vs. rows). It can be frustrating at times when I just need to do a simple task that is possible in Excel and Google Sheets but is not possible at this time in Smartsheets.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me stay organized with projects and deadlines. I can track the flow of funds for grants easily and collect data from community surveys and forms.
It's like a spreadsheet with super powers
What do you like best about the product?
I love the way we can save documents and messages online items. The automation of messages and reminders is also so helpful. Reports and dashboards help everyone stay on the same page.
What do you dislike about the product?
The only thing I wish Smartsheet could do is link to my server for fast access. When uploading an email from Outlook, it would be nice to include the person the email was addressed to, not just the person it was from. As well as the subject of the email. As it can be a great reference when looking at saved messages.
What problems is the product solving and how is that benefiting you?
Smartsheet has helped our admin team track and monitor the status of contracts. Expiration date tracking and so much more. The old process was using a spreadsheet that would be difficult to keep up to date. But with Smartsheet our system is now streamlined.
Smartsheet its helpful but, however there is room for improvement
What do you like best about the product?
I like that is connects our team together, it is easy to find sheets and you can view it on your phone. I like that you can comment on a row and add attachments to a specific row
What do you dislike about the product?
There are simple spreadsheet features that would make this product 1000% more useful. For example, it doesn't have a tabbing feature which would cut down the number of different sheets you have. it is hard to do simple math sheets and use it for finance. the automation are more complex than they need to be, i wish they have a version that was more like a simple spread sheet. it hinders the experience because they made it more complicated than it needs to be there are too many rules you need to follow to set up what you want.
What problems is the product solving and how is that benefiting you?
have a place everyone in the company can have access to to view information and track project status and task management. I think it allows us to be more organised and cuts down on messaging info.
Mostly good
What do you like best about the product?
Continuity is good and the ability to link multiple sheets to dashboards with charts etc is useful for visibility
What do you dislike about the product?
The online nature of it can be a downfall as can the limited number of cells per sheet. The referencing of cells on lookups and be a bit clumsy compared to excel
What problems is the product solving and how is that benefiting you?
Allows users to seamlessly access content internationally.
Smartsheet has been a gamechanger to plan, track, and report project milestones.
What do you like best about the product?
The ability to have everything in one place. We are able to share with both internal and external teams, as well as the client, to manage all aspects of our projects. We used to send out multiple daily emails with updated metrics and now can direct users to log in and view these metrics through Smartsheet. Not only do they have it all in one place but the graphics are nice as well.
What do you dislike about the product?
Customizing the graphics and how to alert users of updates could be a little more configurable.
What problems is the product solving and how is that benefiting you?
Having schedules and work logs all in one place that multiple users can access and edit has made it easier to track task completion. In addition, UAT issue log tracking has been helpful moving them over to Smartsheet.
You get out what you put in
What do you like best about the product?
Smartsheet has a lot of solutions for project management and reporting. We've been able to build out a project management workflow and helpful dashboards for our direct marketing projects. The trainings offered by Smartsheet were really helpful.
What do you dislike about the product?
You have to learn how to use smartsheet to make it worthwhile. Taking an intro class online gave me the tools I needed to understand what smartsheet was capable of. I know some folks in my office struggle because you really can do anything with it, so they don't know how to get started. Working with a consultant or someone who knows smartsheet well is a good investment.
What problems is the product solving and how is that benefiting you?
Smartsheet allows my whole team to know what projects are happening, what needs done, and if we are on time. It also allows us to report to the rest of our office our progress.
Project Management made easy
What do you like best about the product?
Smartsheet has several features that help manage projects - small or large. With a user intuitive design, it's very easy to monitor project progress, set deadlines, create tasks and assign owners. It comes with decent automation possibilities that simplify streamlining workflows and repetitive tasks efficiently. Also helps with collaboration with colleagues or clients with secure permission based sharing capabilities.
What do you dislike about the product?
The free version gets exhausted quickly and you'd feel that the app is expensive, although it does everything you need for project management. Smartsheet comes with some in-built reporting capabilities but you might feel that it is limited.
What problems is the product solving and how is that benefiting you?
Smartsheet is a robust project management tool. It has features, functionality and flexibility to handle small to large scale projects and the things that used to be done in excel sheets can now be more effectively and efficiently done through Smartsheet.
showing 9,771 - 9,780