Gainsight - Customer Communities
GainsightReviews from AWS customer
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Great Community Platform
What do you like best about the product?
Great focus on delivering the best Community Platform.
What do you dislike about the product?
Too early to have anything. We are still in the implementation phase.
What problems is the product solving and how is that benefiting you?
Connecting our customers with each other.
I’m not really talking with friends about community platform solutions
What do you like best about the product?
How product feedback can be gathered and used. So e.g. the community voting on feedback and the product pipline are one of the most powerful things for me. It does fall short when compared with Product board but PB is specialized in product feedback.
What do you dislike about the product?
Currently, there is nothing specific I dislike about insided. We haven't experienced any big issues or blockers with it. What could potentially be better is the product pipline and how to centralize (push to) the feedback from other sources.
What problems is the product solving and how is that benefiting you?
Several, since we were looking for a platform that does solve more problems for us. So, we are tackling knowledge sharing (via the knowledge base), community building and lead generation, product feedback acquisition and many others.
Business partner, not just a software service
What do you like best about the product?
The team at InSided from Sales cycle to implementation to customer success has felt like an extension of our team throughout the entire process. We've had a lot of bumps (mostly from our side internally) and the InSided team were always resourceful, patient, and encouraging -- making sure we get to our business goals.
What do you dislike about the product?
There are some elements of the platform that are less robust and sophisticated, especially for our multi-product needs and in terms of Salesforce dependencies for a company with our business needs.
What problems is the product solving and how is that benefiting you?
Solving for having a dedicated digital community space for our customers and that is definitely what InSided provides. Having a community-first team helps you build a customer community space is a major benefit.
Great platform with potential.
What do you like best about the product?
It looks more professional than other platforms around. It's easy to use and quite easy to add specific wishes. We have reviewed many platforms and Insided checked most of our boxes.
What do you dislike about the product?
A few things are not supported but they might be specific for our company. It's difficult for people to meet each other or search for similar brands as you. We also haven't found a way to remove Insided branding.
What problems is the product solving and how is that benefiting you?
We see the community as an extension of our events. A place where people can meet, get news and ask questions. We focus on quality instead of quantity, so after about 6 months, we are still very much in the growth phase of the community.
Recommendations to others considering the product:
Make sure you talk to other brands that started a community. It's something you should take time for with approvals before getting started.
Love the concept but the UI/UX is a little difficult
What do you like best about the product?
I like that there are ways to incentivize users with a points system.
What do you dislike about the product?
I think the UI is a little strange. For things that are comments the aesthetic language makes sense but when I want to promote a feature release or announcement, it doesn't make sense to have the look and feel the same as the comments. In the mind of the community member, when they see this, they categorize it as "community feedback" as opposed to coming from someone from within our business. There should be stronger visual cues and differentiation between contributors and admin feedback.
What problems is the product solving and how is that benefiting you?
TBH, we've only just started, but getting people to engage is really really difficult, and I think having a professional services session with Insided on how to gain community members would be extremely beneficial.
Great Tool! Wonder Support.
What do you like best about the product?
The whole process of acquiring Insided was very pleasant. The sales process was quick, easy, with no hassle, and no bs. The Community and Support team is eager and ready to help with questions. I find my self
What do you dislike about the product?
The back-end system settings are a bit confusing to find what you are looking. I see that the team has started updating this in the past few months. I am excited to see what they do.
What problems is the product solving and how is that benefiting you?
Community Membership needs, support case deflections, product deficiencies.
A ride full of entertainment and excellent support
What do you like best about the product?
I like the people and how helpful they are when I need support on anything, either incidents/problems or anything to improve my own Community.
What do you dislike about the product?
not much to dislike, I am happy so far with the info, tips and help I can get.
What problems is the product solving and how is that benefiting you?
Improvements in the homepage and experimenting with different options for user engagement. Primary benefit is for users with a clear ideation forum, FAQ's and Knowledge base, among other things.
Great For Start Ups
What do you like best about the product?
The best part of Insided is being able to feature different content pieces and top-level articles for our users. It helps us elevate the important stuff in a really easy and simple way.
What do you dislike about the product?
I don't like that you need to have an account to post and comment. It would be nice to have an easier access point for guests to be able to drop in and give questions or feedback.
What problems is the product solving and how is that benefiting you?
We were originally just using a help center as a one-way library of information. This has allowed us to maximize our customer support team so that customers can help each other, reducing the one to one support needed.
The platform is user friendly and with great support from Insided team
What do you like best about the product?
We have been using the Insided Community for a long time, and it keeps getting better.
Whatever needs you have the Insided team is there to help.
It is easy for us to use and customize and for our users to navigate.
Whatever needs you have the Insided team is there to help.
It is easy for us to use and customize and for our users to navigate.
What do you dislike about the product?
We want the next features to come out faster, looking forward to them as some of them we have been requesting for some time!
We use Google Analytics to gather some data that is not available in Insided, like Unique Page Views, maybe there could be a way to have it on Insided side directly.
We use Google Analytics to gather some data that is not available in Insided, like Unique Page Views, maybe there could be a way to have it on Insided side directly.
What problems is the product solving and how is that benefiting you?
We are looking forward to the new feature that allows you to create a new page in the Community and that is very important for us as we need more categories than the ones already provided.
Recommendations to others considering the product:
An excellent platform.
Intuitive.
Customizable to your need.
Excellent Support if needed
Intuitive.
Customizable to your need.
Excellent Support if needed
Senior Communications Specialist
What do you like best about the product?
The support is the best. They are always there when I need them. They still reach out even when it's out of there times zones.
What do you dislike about the product?
I wish there was a little more flexibility with customization with logging in.
What problems is the product solving and how is that benefiting you?
One problem. Is when you're deleting items and putting them into the trash. Sometimes the program crashes and doesn't work until you refresh the page. It takes a couple of tries, but it does work eventually.
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