Sold by: Gainsight
Deployed on AWS
Build Stronger Customer Connections. Gainsight Communities Drive Peer Engagement and Scalable Support.
4.4
Overview
Gainsight Customer Communities platform allows companies to create branded spaces where users can connect, share knowledge, and learn from each other. Deflect support cases and build product advocates through engaged communities.
Highlights
- Create branded customer hubs
- Encourage peer-to-peer knowledge sharing
- Reduce support tickets with searchable answers Enable advocacy through engagement programs
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gainsight - Customer Communities | Gainsight - Customer Communities for AWS Marketplace | $20,000.00 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/ , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Anna M.
Customer Communities is a great product
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
I’m a member of multiple Customer Communities, and I’ve been an admin in the past. My company also uses this for our Community. This is probably my favorite of the Gainsight products. It’s easy to use, integrates with Gainsight CS seamlessly, and has a clean interface. It also connects with a bunch of other tools, which makes it straightforward to pull our information in.
What do you dislike about the product?
I don't work closely enough with the product to have many concerns
What problems is the product solving and how is that benefiting you?
Connecting me to other customers for the communities I am in, and connecting our customers with each other.
James D.
A strong self-serve hub that can make customer success more scalable
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
What seems strongest about Gainsight Customer Communities is the ability to create a more centralized, self-serve customer experience instead of sending people to a bunch of separate places for docs, training, support, and follow-up resources. It also looks especially valuable that Spaces can become a customer-facing shared area for success plans and collaboration, which feels more scalable and customer-friendly than maintaining spreadsheets forever. More broadly, this aligns with how Dariann and Chris seem to think about it: keep the experience in one source/system, weave the knowledge base into comms, and make the platform easier for customers to discover and use in the normal flow of adoption.
What do you dislike about the product?
The main downside is that the vision is ahead of the current maturity in a few places. Even internally, there were still open questions around permissions, rollout timing, pending work, and how much of the experience would truly live in one place versus federating across multiple systems. There also seems to be some dependency on integrations and approvals to unlock the full experience, especially around Slack/community connections and AI-related processing, which can slow down rollout. And from a CS workflow standpoint, it only really works well if ownership shifts toward customer self-service and customer participation, rather than becoming another thing CSEs have to manually maintain forever.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Communities helps solve a pretty common CX problem: customers need one place to find the right information, ask questions, collaborate on plans, and continue their learning without bouncing across disconnected systems. It also helps make adoption and success planning more collaborative and scalable by giving customers a shared space to work from, rather than relying only on internal documents or one-off follow-up from the CS team. For teams, the benefit is better visibility into customer activity, more opportunity for proactive follow-up, and a more sustainable self-service model that can still surface unanswered questions and engagement signals back into Gainsight.
Marketing and Advertising
A Great Next Step for Customer Education
Reviewed on Jun 01, 2026
Review provided by G2
What do you like best about the product?
We've had a great experience with Gainsight Customer Communities. Prior to adopting the platform, we primarily relied on Skilljar for our customer education program. While Skilljar served us well, Gainsight has been a solid next step in our evolution, helping us expand beyond training and create a more connected customer experience.
One of the things I appreciate most is how easy the platform is to use, both for administrators and end users. The interface is intuitive, making it simple to manage content, engage customers, and drive adoption without a steep learning curve. Gainsight Customer Communities has helped us strengthen our education and engagement strategy, and it's been a valuable addition to our overall customer success program.
One of the things I appreciate most is how easy the platform is to use, both for administrators and end users. The interface is intuitive, making it simple to manage content, engage customers, and drive adoption without a steep learning curve. Gainsight Customer Communities has helped us strengthen our education and engagement strategy, and it's been a valuable addition to our overall customer success program.
What do you dislike about the product?
There are very few things I dislike about Gainsight Customer Communities overall. If I had to identify an area for improvement, it would be that some advanced customizations and administrative workflows can take time to learn and occasionally require more configuration than expected. As the platform is highly capable, there can be a learning curve when setting up more complex use cases.
That said, the platform continues to evolve, and the benefits far outweigh any challenges. The ease of use, strong customer engagement capabilities, and seamless support for our education initiatives have made it a valuable investment for our team.
That said, the platform continues to evolve, and the benefits far outweigh any challenges. The ease of use, strong customer engagement capabilities, and seamless support for our education initiatives have made it a valuable investment for our team.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Communities has helped us solve several challenges related to customer education and engagement. Previously, our learning experience was primarily centered around Skilljar, which worked well for delivering training content but offered limited opportunities for broader customer interaction and peer-to-peer engagement.
With Gainsight, we've been able to create a more centralized destination where customers can access educational resources, find answers to common questions, engage with one another, and stay connected with our team. This reduces friction in the customer journey, improves content discoverability, and helps scale support by enabling customers to learn from both our resources and the community itself.
The platform has also helped us bring together education, support, and engagement in a single experience, making it easier for customers to find value and for our team to foster stronger customer relationships. Combined with its ease of use, it has been a natural next step in the evolution of our customer education program.
With Gainsight, we've been able to create a more centralized destination where customers can access educational resources, find answers to common questions, engage with one another, and stay connected with our team. This reduces friction in the customer journey, improves content discoverability, and helps scale support by enabling customers to learn from both our resources and the community itself.
The platform has also helped us bring together education, support, and engagement in a single experience, making it easier for customers to find value and for our team to foster stronger customer relationships. Combined with its ease of use, it has been a natural next step in the evolution of our customer education program.
Jess M.
Very robust and growing every day
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
Gainsight's community product is very flexible: you can tailor how it’s built, choose from the available integrations, and shape the overall end-user experience.
What do you dislike about the product?
It’s fairly bulky to set up. It works well for supporting larger communities, but it would likely be overly complex for smaller ones.
What problems is the product solving and how is that benefiting you?
We’ve been able to bring all of our previously disparate, customer-facing resources into a single destination within our community. Our help center, academy, support, and customer engagement now all happen in one place. As a result, we can engage with customers earlier, gather more insight into their behaviors, and more easily spot opportunities for account growth.
Harshil B.
Versatile and effective tool for customer engagement
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
I really appreciate how intuitive and flexible Gainsight is, especially when it comes to customizing features. The ability to configure widgets and segment community experiences has also been a game-changer, letting us personalize content for different user groups like senior leaders or regional audiences.
Another standout is the collaboration with Gainsight’s team, they’ve been incredibly responsive and proactive. Oli, our CSM, made onboarding so smooth and always had innovative solutions for any challenges I brought up. The constant updates, like AI moderation tools or expanded functionalities for managing groups, show Gainsight’s commitment to improving the product. The integrations with tools like Skilljar, also make it easy to manage cross-functional workflows, saving a lot of manual effort. Overall, it’s been a powerful tool for boosting engagement and driving value both internally and externally.
Another standout is the collaboration with Gainsight’s team, they’ve been incredibly responsive and proactive. Oli, our CSM, made onboarding so smooth and always had innovative solutions for any challenges I brought up. The constant updates, like AI moderation tools or expanded functionalities for managing groups, show Gainsight’s commitment to improving the product. The integrations with tools like Skilljar, also make it easy to manage cross-functional workflows, saving a lot of manual effort. Overall, it’s been a powerful tool for boosting engagement and driving value both internally and externally.
What do you dislike about the product?
One area where Gainsight could improve is the functionality within public groups. There currently isn’t a way to set permissions that restrict certain members from posting while still allowing them to engage with content, which would be helpful for managing groups like partner or announcement-only spaces.
Additionally, while the platform offers impressive features and flexibility, there can be a slight learning curve for more advanced customizations, especially when working with HTML widgets or integrating new tools. That said, the Gainsight team is always helpful and quick to provide resources, which makes navigating these challenges much easier.
Additionally, while the platform offers impressive features and flexibility, there can be a slight learning curve for more advanced customizations, especially when working with HTML widgets or integrating new tools. That said, the Gainsight team is always helpful and quick to provide resources, which makes navigating these challenges much easier.
What problems is the product solving and how is that benefiting you?
Gainsight is helping us centralize customer feedback through the ideation module, making it easier to prioritize feature requests and align with product roadmaps. Its segmentation tools allow us to personalize user experiences, while AI moderation and engagement features save time on community management. By simplifying workflows and fostering transparency with customers, Gainsight has improved engagement, reduced churn risk, and boosted alignment across teams, ultimately enhancing the overall customer experience and driving better results for our business.