Sold by: GainsightÂ
Deployed on AWS
Build Stronger Customer Connections. Gainsight Communities Drive Peer Engagement and Scalable Support.
Overview
Gainsight Customer Communities platform allows companies to create branded spaces where users can connect, share knowledge, and learn from each other. Deflect support cases and build product advocates through engaged communities.
Highlights
- Create branded customer hubs
- Encourage peer-to-peer knowledge sharing
- Reduce support tickets with searchable answers Enable advocacy through engagement programs
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gainsight - Customer Communities | Gainsight - Customer Communities for AWS Marketplace | $20,000.00 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/Â and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/Â , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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249 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Kimberly S.
Gainsight Community is a one-stop-shop for our customers!
Reviewed on May 29, 2025
Review provided by G2
What do you like best about the product?
You can build out an extremely visually appealing space that customers can identify with.
What do you dislike about the product?
Nothing at this time. We are still building our community out so haven’t run into any roadblocks yet.
What problems is the product solving and how is that benefiting you?
We are trying to leverage it for scaling our digital CS programs.
Information Technology and Services
Solid community tool if you stick with it
Reviewed on Apr 19, 2025
Review provided by G2
What do you like best about the product?
Honestly, it’s just real nice to have one spot where users can talk, ask stuff, and share ideas. Makes it way easier to see what folks actually care about. The upvoting on ideas is great too — helps us know what to prioritize without guessing. Also, we don’t gotta chase feedback across a bunch of places anymore, it's all right there.
What do you dislike about the product?
Setup wasn’t super smooth tbh. Took us a while to figure out where stuff was and how to get folks to start using it. Also the email alerts were kinda annoying till we fixed the settings. And would be nice if mobile version was a bit cleaner – some ppl said it’s hard to browse there.
What problems is the product solving and how is that benefiting you?
Main thing it’s helpin with is gettin all our customer convos in one place. Before, we had feedback comin from emails, calls, Slack, all over. Now it’s easier to track what folks are sayin, what ideas they’re throwin out, and what questions keep comin up. Also helps other users answer stuff too, so our support team not stuck answering the same thing 10 times. Overall saves us time and gives us better sense of what our users care about.
Rutang B.
Best Customer Service
Reviewed on Apr 04, 2025
Review provided by G2
What do you like best about the product?
It’s fast and reliable. Easy to use. Best
What do you dislike about the product?
So far I did not dislike anything. Maybe I would appreciate if I get responses within a day.
What problems is the product solving and how is that benefiting you?
Software issues and database connections, platform visualisation
Janae J.
it provided good insight
Reviewed on Mar 23, 2025
Review provided by G2
What do you like best about the product?
it helps build the customer connection. Makes it easier to find the solution and implement it.
What do you dislike about the product?
like any community-driven platform, it can sometimes be difficult to find high-quality or relevant content if the community isn’t well-organized or moderated. At times it comes off as junk.
What problems is the product solving and how is that benefiting you?
helps with customer relationships and customer loyalty
Nazeli B.
Intuitive platform helping to automate processes
Reviewed on Mar 21, 2025
Review provided by G2
What do you like best about the product?
The platform’s user interface is intuitive, making it easy to monitor key metrics and automate processes. While the initial setup can be complex, the platform offers strong support and training resources. Overall, Gainsight is a top choice for organizations looking to improve customer success and maximize value from their customer base.
What do you dislike about the product?
Lack some of the customization options..
What problems is the product solving and how is that benefiting you?
Customers can collaborate, ask questions, share feedback, and access self-service resources.