Sold by: Gainsight
Deployed on AWS
Build Stronger Customer Connections. Gainsight Communities Drive Peer Engagement and Scalable Support.
4.4
Overview
Gainsight Customer Communities platform allows companies to create branded spaces where users can connect, share knowledge, and learn from each other. Deflect support cases and build product advocates through engaged communities.
Highlights
- Create branded customer hubs
- Encourage peer-to-peer knowledge sharing
- Reduce support tickets with searchable answers Enable advocacy through engagement programs
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gainsight - Customer Communities | Gainsight - Customer Communities for AWS Marketplace | $20,000.00 |
Dimensions summary
This listing has one pricing dimension, billed as a contract through AWS Marketplace. You buy it in units, and you set the quantity to match your needs. Pricing scales with the number of units you commit to over your contract term. The product is a branded customer community platform that supports self-service, product feedback, and engagement. Because there is a single dimension, there are no separate tiers or add-on options to choose between on AWS Marketplace. Contact the vendor to confirm how units map to your specific deployment and seat requirements.
Top-of-mind questions for buyers
A unit is the quantity measure you commit to under your contract. The listing does not spell out exactly what each unit maps to, such as admin seats or community sites. Contact the vendor to confirm how units align with your seat count and deployment before you purchase.
You get a branded community that supports self-service, product feedback, and member engagement. It offers knowledge bases, discussion boards, messaging, and event tools. AI features surface answers and translate content. It connects to CRM and other support tools. Data uses encryption in transit and at rest.
Pricing scales with the number of units you commit to over your contract term. Adding capacity means committing to more units. The listing does not describe automatic overage or tier jumps within a single dimension. Contact the vendor to confirm how mid-term increases are handled.
www.gainsight.com
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/ , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Financial Services
Community Management Tool
Reviewed on Oct 21, 2026
Review provided by G2
What do you like best about the product?
I really appreciate how Gainsight makes managing our community much easier, especially with features like custom roles, reporting options, and the notification center. The UI might not always be my favorite, but once you've got it set up, the controls are straightforward. The ability to link user roles directly from Salesforce and manage permissions has been a big improvement for us. Their federated search setup is also promising for keeping our documentation and community interconnected, which is critical as we restructure. The way it supports both public and gated content is super helpful since we have different types of community members.
Customer support really stands out too. Our CSM, Oli, keeps us updated with new features, shares relevant case examples, and is always willing to help troubleshoot issues. Anytime something major happens, like when we dealt with that spam incident, the support team was quick to act. Having someone who checks in regularly and suggests ways to maximize the platform has been a huge upside to using Gainsight.
Customer support really stands out too. Our CSM, Oli, keeps us updated with new features, shares relevant case examples, and is always willing to help troubleshoot issues. Anytime something major happens, like when we dealt with that spam incident, the support team was quick to act. Having someone who checks in regularly and suggests ways to maximize the platform has been a huge upside to using Gainsight.
What do you dislike about the product?
One challenge we’ve had with Gainsight is the lack of some native functionality like bulk messaging users in the community or exporting detailed analytics for ideation. While there are workarounds, it requires more effort and sometimes external solutions, which can be frustrating. Similarly, the UI has its quirks and isn’t always intuitive, especially when managing roles and permissions.
That said, these are areas Gainsight has been actively improving, and new features like enhanced search and better dashboards are steps in the right direction. It’s clear they’re listening to feedback, which makes us optimistic about ongoing enhancements.
That said, these are areas Gainsight has been actively improving, and new features like enhanced search and better dashboards are steps in the right direction. It’s clear they’re listening to feedback, which makes us optimistic about ongoing enhancements.
What problems is the product solving and how is that benefiting you?
Gainsight helps us centralize community management, streamline user permissions, and better engage with our customers. It’s been invaluable for segmenting and providing tailored access to resources, ensuring the right content gets to the right people. Features like federated search and improved notifications enhance user experience, while analytics and reporting help demonstrate the community’s value internally. Overall, it’s made managing our community more efficient, enabling us to focus on fostering deeper customer connections.
Marketing and Advertising
Intuitive, Easy to Use, and Highly Customizable
Reviewed on Sep 21, 2026
Review provided by G2
What do you like best about the product?
Very intuitive and easy to use. I also like that you can customize.
What do you dislike about the product?
Sometimes it can be a bit clunky to do basic things and then need to get in touch with support
What problems is the product solving and how is that benefiting you?
Good
Anonymous
Easy Setup and Engaging for Customer Communities
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
I like the ease of use and the modules available for customer engagement in Gainsight Customer Communities. It was very easy to set up.
What do you dislike about the product?
I think there could be better guidance on community strategy. They could really improve by sharing best practices and strategies for improving user engagement in the community, like reactivating dormant users.
What problems is the product solving and how is that benefiting you?
I use Gainsight Customer Communities to create a space for practitioners for peer-to-peer learning and to get the data I need to understand engagement levels with accounts.
Computer Software
Community!
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
From an admin perspective, Community is pretty easy to use. There is also a great tie in with our CS instance to gather or measure insights.
What do you dislike about the product?
Much like the CS side, it takes many clicks to accomplish a single task in some areas. Also group editing and management isn't as intuitive as it should be.
What problems is the product solving and how is that benefiting you?
We needed a platform that was tied to our CS instance that would provide a space for our customers to interact and receive additional engagement from Egnyte.
Computer Software
Incredibly Helpful Gainsight Support That Makes Work Easy
Reviewed on Aug 06, 2026
Review provided by G2
What do you like best about the product?
This review is specifically for GS product support: Lauro and Cade are incredibly helpful! Their replies are always thoughtful, detailed, and easy to follow. They make working on Gainsight easy and enjoyable
What do you dislike about the product?
Occasional glitches on the community that are frustrating but sometimes not meaningful enough to reach out to support immediately
What problems is the product solving and how is that benefiting you?
It's recent AI tools (AI Moderation and AI Answers) are a move in the right direction by removing admin tasks for managers to focus on more strategic initiatives