Sold by: Gainsight
Deployed on AWS
Build Stronger Customer Connections. Gainsight Communities Drive Peer Engagement and Scalable Support.
4.4
Overview
Gainsight Customer Communities platform allows companies to create branded spaces where users can connect, share knowledge, and learn from each other. Deflect support cases and build product advocates through engaged communities.
Highlights
- Create branded customer hubs
- Encourage peer-to-peer knowledge sharing
- Reduce support tickets with searchable answers Enable advocacy through engagement programs
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gainsight - Customer Communities | Gainsight - Customer Communities for AWS Marketplace | $20,000.00 |
Dimensions summary
This listing has one pricing dimension, billed as a contract through AWS Marketplace. You buy it in units, and you set the quantity to match your needs. Pricing scales with the number of units you commit to over your contract term. The product is a branded customer community platform that supports self-service, product feedback, and engagement. Because there is a single dimension, there are no separate tiers or add-on options to choose between on AWS Marketplace. Contact the vendor to confirm how units map to your specific deployment and seat requirements.
Top-of-mind questions for buyers
A unit is the quantity measure you commit to under your contract. The listing does not spell out exactly what each unit maps to, such as admin seats or community sites. Contact the vendor to confirm how units align with your seat count and deployment before you purchase.
You get a branded community that supports self-service, product feedback, and member engagement. It offers knowledge bases, discussion boards, messaging, and event tools. AI features surface answers and translate content. It connects to CRM and other support tools. Data uses encryption in transit and at rest.
Pricing scales with the number of units you commit to over your contract term. Adding capacity means committing to more units. The listing does not describe automatic overage or tier jumps within a single dimension. Contact the vendor to confirm how mid-term increases are handled.
www.gainsight.com
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/ , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Computer Software
Community!
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
From an admin perspective, Community is pretty easy to use. There is also a great tie in with our CS instance to gather or measure insights.
What do you dislike about the product?
Much like the CS side, it takes many clicks to accomplish a single task in some areas. Also group editing and management isn't as intuitive as it should be.
What problems is the product solving and how is that benefiting you?
We needed a platform that was tied to our CS instance that would provide a space for our customers to interact and receive additional engagement from Egnyte.
Computer Software
Incredibly Helpful Gainsight Support That Makes Work Easy
Reviewed on Aug 06, 2026
Review provided by G2
What do you like best about the product?
This review is specifically for GS product support: Lauro and Cade are incredibly helpful! Their replies are always thoughtful, detailed, and easy to follow. They make working on Gainsight easy and enjoyable
What do you dislike about the product?
Occasional glitches on the community that are frustrating but sometimes not meaningful enough to reach out to support immediately
What problems is the product solving and how is that benefiting you?
It's recent AI tools (AI Moderation and AI Answers) are a move in the right direction by removing admin tasks for managers to focus on more strategic initiatives
Anita H.
Six years in: a strong platform for product and community-led growth
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Over six years building our community on this platform, its greatest strength has been the way it brings our builders and users together in one place to learn from each other, share knowledge, and ideate. That peer-to-peer exchange is the heart of the platform, and it's encouraging to see Gainsight investing in AI capabilities - such as MCP, which can surface community and academy content where users need it - a strong signal of where the platform is heading. I also appreciate the Gainsight team's willingness to work with us to evolve the platform through our feature requests.
What do you dislike about the product?
The main area I'd like to see mature is analytics - more out-of-the-box, account-based analytics natively in the community dashboard (including Academy), rather than only via Gainsight 360. I'm looking forward to Community and Skilljar analytics in one shared dashboard, which I understand is on the roadmap. End-to-end gamification across both platforms - already being explored based on our input - would round it out nicely.
What problems is the product solving and how is that benefiting you?
It's our central hub for customer and partner enablement, solving several problems at once. Members can find answers in existing content and connect directly with experts and peers who understand the depth and context of their questions - so they get richer, faster help and learn from others solving similar challenges. The product-ideas pipeline gives us a structured way to capture and prioritise user needs for our roadmap. And it lets us support and grow a large ecosystem of customers and partners efficiently, increasingly with unified account-level insight across community and academy.
E-Learning
Easy Setup, Great Customer Experience, and Excellent Support
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Gainsight Customer Communities was easy to set up and connects seamlessly with our Gainsight CS platform and our knowledge base. Onboarding went really well, and the support team was excellent throughout, which helped make the rollout smooth and hassle-free. Most importantly, our customers can easily interact with each other and the internal team making for a great experience. If you are looking to build your first customer community, Gainsight is a great choice and worth the investment.
What do you dislike about the product?
You need Zapier to take advantage of many of the available connectors.
What problems is the product solving and how is that benefiting you?
Scaling customer communication and enablement.
Computer Software
Helpful resource with room for improvement
Reviewed on Jul 17, 2026
Review provided by G2
What do you like best about the product?
The community has been a great resource for troubleshooting, learning best practices, and finding solutions to common Gainsight challenges. It has helped me resolve issues faster and discover features I wasn't aware of.
What do you dislike about the product?
The search results can be difficult to navigate, and some articles are outdated or don't include enough technical detail. It can also take time to find the exact answer for complex use cases.
What problems is the product solving and how is that benefiting you?
It helps me troubleshoot issues, learn new features, and validate implementation approaches without always opening a support ticket. This saves time and helps me support my team more efficiently.