Sold by: GainsightÂ
AI-Powered Customer Intelligence. Staircase Identifies Relationship Risk and Revenue Opportunity before Its too late.
Overview
Staircase is Gainsight's AI-powered customer intelligence engine that analyzes digital signals and relationship activity to surface key risks and growth opportunities. Gain early warning on churn, and identify whitespace for expansion at scale.
Highlights
- Detect early signs of churn risk
- Surface expansion signals using AI
- Analyze relationship trends across your book of business. Integrate with CRM and CS tools for contextual insights
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Staircase AI by Gainsight | Staircase AI by Gainsight for AWS Marketplace | $15,000.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/Â and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/Â , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
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52 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Maggie K.
Great for cross-team insight sharing
Reviewed on Sep 24, 2024
Review provided by G2
What do you like best about the product?
Very simple to navigate; quick and easy to use for new teammembers.
What do you dislike about the product?
Dashboards and filtering could be improved
What problems is the product solving and how is that benefiting you?
Understanding customer journey leading to churn
Erin D.
Staircase.ai helps me understand my business better
Reviewed on Jun 12, 2024
Review provided by G2
What do you like best about the product?
As the Head of CS and AM at a scaling SaaS organization, I have found Staircase.ai to be an increasingly valuable platform for my team, both manager and individual contributors. My experience working with Kate Neal, our Staircase.ai CSM, has been nothing short of stellar. I've found Kate to be a trusted consultant and incredibly professional. Kate has also championed for product updates on our behalf and the Staircase.ai product dev team has consistently delivered. I am excited to see the continued evolution of the platform and increased usage across our organization.
What do you dislike about the product?
It is a lot of data, you need to make sure to operationalize it, act on it, and use it regularly.
What problems is the product solving and how is that benefiting you?
Staircase AI helps to surface, summarize, and simplify email and zoom communication between CSMs, AMs, and our customers. It can be so cumbersome to search for activity history in Salesforce, Staircase AI gives a bird's eye view of communication, uses AI to analyze, and helps me to quickly identify issue areas.
Zachary Z.
Insightful and Efficient
Reviewed on Jun 05, 2024
Review provided by G2
What do you like best about the product?
Ease of use and how responsive the team is.
What do you dislike about the product?
Going through hoops to setup an AI vendor due to privacy laws.
What problems is the product solving and how is that benefiting you?
It's helping solve for customer sentiment, particularly around areas where account teams are lacking visibility or sharing across teams, which makes us better equipped to respond holistically as a business.
Telecommunications
How did we live without this account insight?
Reviewed on Jun 04, 2024
Review provided by G2
What do you like best about the product?
There are a number of features I absolutely love about the tool. The executive summaries in the dashboard and per account allows you to understand the latest activity with a quick glance. The AI churn analysis offers immensely valuable feedback closing an otherwise difficult loop to close.
What do you dislike about the product?
There does appear to be a lag when loading the tool that is likely associated to the number of accounts that you sync.
What problems is the product solving and how is that benefiting you?
Valuable insight into our accounts and notifications to help drive greater engagement with our customers to reduce churn risk and enhance overall customer satisfaction
Stephanie H.
This is my second stint using Staircase, and I continue to be a happy customer.
Reviewed on Jun 04, 2024
Review provided by G2
What do you like best about the product?
Staircase AI delivers immense value, helping me better understand my customers and team. The insights it provides are crucial for making strategic decisions about our business. Staircase unlocks the elusive qualitative layer of the customer quotient, unlike any tool I've used before. We currently use this to manage existing customers, but ready to make a business case for prospects. Also, it's important to mention that onboarding was done in a matter of hours (not days or weeks like other tools), and the team is always ready when I have questions or need support.
What do you dislike about the product?
It's not a dislike, more of an ask. Staircase has many native integrations, but there's always room for more. Additional Call Intelligence integrations and SFDC object syncing would be good additions.
What problems is the product solving and how is that benefiting you?
Holistic view of account management