Gainsight - Customer Communities
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
249 reviews
from
External reviews are not included in the AWS star rating for the product.
The perfect deal for a service-oriented customer relationship platform
What do you like best about the product?
What I like best is the modular principle and the simple handling.
What do you dislike about the product?
To be honest, there are no points and topics that I wouldn't like when working with inSided.
What problems is the product solving and how is that benefiting you?
Our main business goal is to strengthen our customer relationships by making our customers feel that they are never alone. We want to provide an excellent service experience by supporting our users with individual help but also by referencing and linking to our self-service and help content.
InSided community platform
What do you like best about the product?
What I like best is the modern look and feel, ease of use and the fact the platform is built on a self service model so the community admin has the ability to make changes and not have to rely on a developer, etc, which saves time and money. Changes to layout can be performed very quickly. They are also always innovating and pushing out new features and functionality. I also really like the fact that they include their customers in workshops or feature discussions as they are building out new pieces of the platform - it's good to hear from many different customers. Support is also top notch!
What do you dislike about the product?
I would like to see a little more 'bake' time for new features in staging environments. Generally all changes are implemented without issue but be nice to experiment with them in stage for a few weeks before going live. Have a staging site really helps to preview any upcoming changes and get a handle for the look and feel of the new feature or functionality.
What problems is the product solving and how is that benefiting you?
We wanted to offer a place for the customer community to share product ideas, engage with our user groups, and have open discussion about our tech. We have also found that most folks leverage our community before opening any support tickets. Lots of the new product ideas have generated internal discussions which is great to provide that feedback back to our customer community.
Recommendations to others considering the product:
The InSided community platform can operate with a small team right from the start - which saves money and can scale as the team grows. The admin panel is intuitive and easy to use for the novice admin to the experienced. The InSided community itself is a great resource to discuss ideas with peers - you can get a sense of what others are doing and the team from InSided also participates. You also have the opportunity to help shape the product with your thoughts and ideas.
Quality platform template
What do you like best about the product?
Very good SEO. Great Google indexing, and subsequently, great organic traffic. The UI also, good options for users and staff alike. They have also now improved the analytics section following client feedback. Exports create effective topic lists which you can filter according to what you need, making it better then Google Analytics in many aspect, even with a topic view account available.
Customizable: you can edit, change, test easily and quickly on the front end. AND you can add your own HTML to make it truly unique. With regards to the integrations Insided allow, we as a community are no way making the most of what is on offer, with federated search, embeddable widgets and more, allowing you to combine your community content with your other online help resources, IF THERE IS THE APETITE INTERNALLY TO DO SO.
Great support when things go wrong. And great advice from Kenneth our CSM. Kenneth is great, I can't say that enough!
Customizable: you can edit, change, test easily and quickly on the front end. AND you can add your own HTML to make it truly unique. With regards to the integrations Insided allow, we as a community are no way making the most of what is on offer, with federated search, embeddable widgets and more, allowing you to combine your community content with your other online help resources, IF THERE IS THE APETITE INTERNALLY TO DO SO.
Great support when things go wrong. And great advice from Kenneth our CSM. Kenneth is great, I can't say that enough!
What do you dislike about the product?
Content creation, it's a bit glitchy, jumpy, and the tables are tricky to edit. Also features such as losing your message when you toggle between pages, and mobile display setting options.
Feature requests seem to be predominantly vote based, so unless members of the Inspired community see your idea suggestion and vote for it, you won't see it be a priority.
Feature requests seem to be predominantly vote based, so unless members of the Inspired community see your idea suggestion and vote for it, you won't see it be a priority.
What problems is the product solving and how is that benefiting you?
Customer support via call deflection. It's recommended to use a survey to track progress
Recommendations to others considering the product:
Make the most of your customer success manager. They will find time for you if you take the time to consider how best to use this knowledge.
Excellent support, stable platform, and exciting roadmap
What do you like best about the product?
Ease of moderation, in terms of replying to discussions, updating status, tagging users, moving to a different category, etc.
Also, the people at inSided offer really great support. They guided us through the community migration process with very few hiccups, stood at the ready to help with any question or request for the first few months after go-live, and are including us in their product roadmap plans.
Also, the people at inSided offer really great support. They guided us through the community migration process with very few hiccups, stood at the ready to help with any question or request for the first few months after go-live, and are including us in their product roadmap plans.
What do you dislike about the product?
Currently, the majority of reporting has to be completed outside of the inSided platform. And there are some questions, like who are my most active/engaged users, that I feel like I have to manually investigate to understand.
What problems is the product solving and how is that benefiting you?
InSided provides a centralized location to collect product feedback, and it also provides another channel for customers to self-serve. It's much easier to manage queues for moderators, and to manage any user issues compared to our old platform. Content creation is easy and the output looks attractive.
Recommendations to others considering the product:
Get a Sandbox and try it out yourself!
Customerfriendly communityplatform
What do you like best about the product?
Very helpfull and dedicated company/employees. They really help to get the best out of our community.
What do you dislike about the product?
Insided is constant busy to improve/develop the plaform so it becomes even better. A lot of helpfull new functions. Somethimes it takes time before they deliver a specific function.
What problems is the product solving and how is that benefiting you?
Call deflection
Insided offers a mature corporate community platform
What do you like best about the product?
The platform offers a best in class community experience with regards to UI/UX in the front-end and a professional solution for CRM without the need to connect external platforms.
What do you dislike about the product?
The main downside is the lack of extensive analytics and customizability.
What problems is the product solving and how is that benefiting you?
The Insided community platform offers a scalable solution to provide our customers with a digital environment to connect with each other and the brand around a multitude of subjects.
Recommendations to others considering the product:
When doing a vendor selection, make sure you relay all your requirements as Insided is usually willing to budge a little if needed.
Fantastic platform, great customer support!
What do you like best about the product?
Loads of great features, real investment in customer success and supporting customers to achieve great things with a community!
What do you dislike about the product?
Not much, more regular check in's on success overall would be great to ensure younger communities are on the right path, but overall fantastic communication and support.
What problems is the product solving and how is that benefiting you?
Supporting one to many common questions, having a real space to talk directly to customers, share our successes and generate real feedback from our customer base.
One of the best community platforms around
What do you like best about the product?
Onboarding process, Availability of support and customer success
What do you dislike about the product?
Communication regarding road maps can be improved
What problems is the product solving and how is that benefiting you?
Deflect hotline calls, improve NPS
Insided Communities
What do you like best about the product?
Minimalistic seamless design, it just works, efficient support
What do you dislike about the product?
Back end looks, lack of animated widgets
What problems is the product solving and how is that benefiting you?
Problems related to our music app. Troubleshooting and catalogue amendments. We help retain existing users and benefit from their feedback on new app features
Easily accessible and customizable
What do you like best about the product?
It's easy to use, for both members and the community manager/administrator. It's very suitable for making adjustments yourself to match the corporate identity from the organization. They also have a great support team.
What do you dislike about the product?
I prefer the .csv files for analysis, instead of the existing dashboard in the control environment. I find the existing dashboard not (yet) very friendly to use.
What problems is the product solving and how is that benefiting you?
Imrpoving SEO, offer an online platform where people can meet and exchange experiences, to existing and non-existing members. Another way to distribute valuable content and make it visible.
showing 231 - 240