SolarWinds Service Desk
SolarWindsExternal reviews
726 reviews
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Happy customer since 2015
What do you like best about the product?
Very simple to use solution. The vendor had been great to work with. We are really appreciating the responsiveness of support and are making use of the community as well. Chat support is amazing.
What do you dislike about the product?
There are a few things we'd changes bit that is the great thing about the community. I feel like we can help shape the future of the product.
What problems is the product solving and how is that benefiting you?
We are implementing ITIL processes.
Recommendations to others considering the product:
Don't get tempted by other big name tools based on name alone. They can be extremely complex to configure and use.
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