SolarWinds Service Desk
SolarWindsExternal reviews
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It has been a great experience so far. Fast and EAsy
What do you like best about the product?
The team at Samanage have been great at gathering input for our companies needs, and implementing them into their program.
What do you dislike about the product?
The program is still relatively new, so it does not have some of the functionality of bigger programs. However, they are growing at a fast rate, and always implementing new features.
What problems is the product solving and how is that benefiting you?
This program has helped to turn our individual help desks at various locations into one unified help desk solution. It has made everything easier, faster, and makes the customers happier.
Recommendations to others considering the product:
Definitely give it a try. It may be newer than other companies help desk solutions, but you will not regret trying it. Samanage is fast, smart, and easy to use.
Happy customer since 2015
What do you like best about the product?
Very simple to use solution. The vendor had been great to work with. We are really appreciating the responsiveness of support and are making use of the community as well. Chat support is amazing.
What do you dislike about the product?
There are a few things we'd changes bit that is the great thing about the community. I feel like we can help shape the future of the product.
What problems is the product solving and how is that benefiting you?
We are implementing ITIL processes.
Recommendations to others considering the product:
Don't get tempted by other big name tools based on name alone. They can be extremely complex to configure and use.
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