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SWSD works well is very intuitive and offers tight integration with many of our products
What do you like best about the product?
The tool is well thought out and has improved our helpdesk offering. Our technicians have better visibility of tickets and deadlines and the reports provides really useful insights which aids in decisionmaking. The support offered is excellent as well.
What do you dislike about the product?
I think that the asset inventory piece could be better. It needs more customisation routes
What problems is the product solving and how is that benefiting you?
It is helping us to improve our servie desk offering
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Fully featured helpdesk system
What do you like best about the product?
Very comprehensive, feature rich system. Very reliable and stable system
What do you dislike about the product?
Can be quite expensive compared to alternatives. For a basic helpdesk system, might be over complicated
What problems is the product solving and how is that benefiting you?
This system allows us to keep track of all our IT assets and software as well as managing our helpdesk calls. We are also using it for areas outside of IT such as HR and GDPR. Another section is used for our change manage processes.
Great product
What do you like best about the product?
I have been using it for years to collect information and manage endpoints. Works great as it should.
What do you dislike about the product?
There is nothing I dislike about this service.
What problems is the product solving and how is that benefiting you?
As I said, I'm using it for IT Asset management and tickets system.
Service Desk Tool that is trustworthy and user-friendly
What do you like best about the product?
The setup feature of Service Desk appeals most to me. Coming from a Jira shop, I have found the options in Service Desk to be lots more user friendly and allow for generally better processes throughout the firm. Additionally quite simple to use in your surroundings and start straight out of the box.
What do you dislike about the product?
After ten months or so at Service Desk, I truly cannot name anything I find objectionable. Since we are now a Solar Winds shop all around, I truly enjoy all of their items.
What problems is the product solving and how is that benefiting you?
These days, our ticketing system, PO tracking, and asset management system allow us as IT to help users by resolving problems or forwarding to the relevant teams or groups.
SolarWinds Service Desk for your ITSM needs
What do you like best about the product?
SImplified interface for ITSM processes for incident mgmt, request mgmtt. Easy navigation for end users.
What do you dislike about the product?
Large Enterprises have more needs on features, customizations and third-party integrations in terms of plug-ins. There are limitations.
What problems is the product solving and how is that benefiting you?
Simple and easy to use interface for incident mgmtt and request mgmtt from end users. The ITSM tool required less training for users and support agents, and is quite intuitive.
SolarWinds Service Desk Review form Zoho
What do you like best about the product?
This tool is very customizable , and it has user freindly interface combined with nice functionality.it helps to tailor workflows and processs for the needs in our company ,also it is used to managing our it assets
What do you dislike about the product?
The platform is not cost effective compared to its alternatives
What problems is the product solving and how is that benefiting you?
Reducing manual works by automating via this , So we can save time in this task
Help desk and remote support in one place.
What do you like best about the product?
The integration of help desk with remote support is one of my favorite aspects. SolarWinds is really good at being our helping hand to sort out problems. I love that everything is available in one place and we can be sure it will work. Along with easy configuration, SolarWinds helps us with topic.
What do you dislike about the product?
However, using SolarWinds to manage all devices in the network is one of the challenges we face and this may create coverage holes. In the last month's scheduled audit, some inconsistencies in the data from one of our remote data centers were observed. This misalignment has an impact on our ability to analyze server and application traffic accurately, so adding human effort to troubleshoot manually is the result.
What problems is the product solving and how is that benefiting you?
We have solved centralizing device monitoring across our network and data centers. A recent server migration has enabled us to connect, through a single dashboard, to all pre-evaluation metrics in real-time reducing downtime risk. This service reliability keeps our business running and our clients' experiences are minimally affected.
Very intuitive ticketing system.
What do you like best about the product?
The platform's user-friendly design was of great value to us during the expansion of our EU office. Now even the accounting pals no longer communicate through e-mails but ticketing systems. Just about two months ago, we had over 200 requests processed and not a single complaint on the submission process. The integration with Dameware RE was also very critical for our hybrid workforce. We are able to manage our remote team's devices on different sites with no hassle now, and the custom created workflow templates guarantee a constant support standard.
What do you dislike about the product?
I wish it offered more advanced automation options, particularly for asset-ticket associations, but asset tracking itself works quite well.
What problems is the product solving and how is that benefiting you?
The switch from spreadsheets to SolarWinds has been a remarkable advantage in respect of our ticket submission rates and resolution times. We have successfully gone from the struggles of our previous such complex system to a quick and solid process that both our IT and employees actually enjoy using.
Best monitoring tool and service desk platform
What do you like best about the product?
It helps us to provide proper update to end user with in ticket... So user also know what is the status of ticket.
What do you dislike about the product?
Dashboard should be easy to handle and view
What problems is the product solving and how is that benefiting you?
If any kind of changes want to do within solarwind service desk they can help very well
Robust tools for service desk
What do you like best about the product?
I like that it has automatic ticket prioritizing by factor that it analyzed and time tracking that has time stamp how long it takes to work on the ticket.
What do you dislike about the product?
Need improvement with accessing service desk features from mobile devices.
What problems is the product solving and how is that benefiting you?
Generate IT incident ticket for every IT problem by users, help desk platform for any problem with IT, and create process workflow to efficiently solve incident ticket.
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