Sprout Social
Sprout SocialReviews from AWS customer
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Enjoying getting to know the platform
What do you like best about the product?
I like that you can get information at a glance or drill down to get more specifics or see individual messages.
What do you dislike about the product?
I wish there was a way to get more demographic information but I don't think that is a limitation of the platform, just of the data available.
What problems is the product solving and how is that benefiting you?
Sprout social helps me to gather additional contextual information about a given topic area. Also alerts me to subtopics that I may not have thought about.
Versatile all-in-one Social Media tool for scheduling, reporting, listening and more
What do you like best about the product?
Being able to schedule posts, see how they will look and communicate with coworkers directly in the tool. Also the reports are very helpful
What do you dislike about the product?
The visualisation of some reports directly in Sprout is not very nice. I wish I could exclude countries when targeting for FB.
What problems is the product solving and how is that benefiting you?
Scheduling = not having to work weird hours
Reporting = all date in one area
Communication within tool = makes process more straight forward
Reporting = all date in one area
Communication within tool = makes process more straight forward
Sprout Social has finally helped us get on top of our social media
What do you like best about the product?
With Sprout, we can actually report on the success of our social media efforts. Scheduling posts is really easy and can be done across all sorts of social channels. We can clearly see which posts are getting the most engagement and what is driving growth across our profiles. This was not something that we have been able to do until now.
Also, having the ability to setup campaigns and assign tags to different posts is a great feature that helps segment our content and, again, improves our reporting capabilities
Also, having the ability to setup campaigns and assign tags to different posts is a great feature that helps segment our content and, again, improves our reporting capabilities
What do you dislike about the product?
I have not found any issue so far. There's some functionality that I haven't explored in detail yet, but in my opinion, Sprout Social has really helped us up our social media game.
What problems is the product solving and how is that benefiting you?
Before we were not able to really track how well our social media was performing and scale it in a way that would allow us to grow our channels. We're now seeing fantastic engagement and follower increases on LinkedIn. Being able to report to senior management with accurate statistics is great and the way we use social media has only improved.
Good for basic social media activity
What do you like best about the product?
Scheduling posts is easy and straightforward.
The dashboard is intuitive to use
The dashboard is intuitive to use
What do you dislike about the product?
The analytics component is not robust enough and the numbers do not reconcile correctly to the platforms.
What problems is the product solving and how is that benefiting you?
Automating the manual process of scheduling and posting.
Wonderful social managing platform!
What do you like best about the product?
The ease of use and several intuitive functions.
What do you dislike about the product?
Sometimes the smart inbox glitches in layout.
What problems is the product solving and how is that benefiting you?
Too many to mention! Social listening reports, monitoring important comments and dms, sorting out important followers...it's helped us tremendously get to know our audience!
Great Product!
What do you like best about the product?
Being able to see all of your social media accounts in one place.
What do you dislike about the product?
Seeing all the feeds from all of those accounts isn't always helpful and can become chaotic to look at.
What problems is the product solving and how is that benefiting you?
Sprout makes my social media posts consistent and ensures maximum exposure.
Positive Experience with Sprout
What do you like best about the product?
Overall, Sprout Social is really easy to use and makes planning and scheduling social media content simple. The reports are easy to use and share out with our team. I love that it's so easy to publish to Instagram without worrying about the correct format of videos.
What do you dislike about the product?
It would be great to have some translation features. Also, multifactor authentication can really slow down our workflow.
What problems is the product solving and how is that benefiting you?
Sprout Social has helped us manage our social media calendar and draft posts. This has helped us plan more consistently and stay on top of our brand voice and messaging. It has also helped us incorporate greater collaboration.
Great for basic monitoring
What do you like best about the product?
I like that it is intuitive and I have been able to figure out the basic uses of it. Publishing content is fairly simple and tagging is simple.
What do you dislike about the product?
Customer service could be better. Service is getting more expensive even without any upgrades. Loved that it was a cost -effective solution, but the affordability isn't what it used to be. Charging more with no extra features isn't great.
What problems is the product solving and how is that benefiting you?
We are able to monitor and respond to social media complaints.
Social Posts & Smart Inbox
What do you like best about the product?
The platform acts as a one-stop shop for connecting our social media outlets.
What do you dislike about the product?
I haven't used it enough to dive into any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Sprout Social provides visibility into any customer inquiries and also allows us to easily manage our tags and shout-outs from other outlets. Having the ability to plan out our content calendar is excellent.
User-friendly, get what you put in
What do you like best about the product?
Optimal Times scheduler is helpful and generally accurate. Scheduling tool is user-friendly and easy to navigate. Profile Performance tool is good for getting a quick, high-level snapshot of engagement data.
What do you dislike about the product?
I only use the scheduling features in my role, so a lot of other features like Tasks, Messaging, Reports, etc are irrelevant to me. I can see how they might be helpful to a social media manager or other leader, but for someone who is just a team member writing and scheduling posts, the other features mostly just add clutter.
What problems is the product solving and how is that benefiting you?
As a member of our social team but not the project manager, I don't have direct admin access to our organization's Facebook or LinkedIn pages. Sprout Social helps me contribute to social scheduling without needing this access.
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