Sprout Social
Sprout SocialReviews from AWS customer
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Growing to become the social media tool we need.
What do you like best about the product?
The most resourceful parts of the tool are the content scheduling features (including the best times to post), analytics and tagging features, which allow me to categorize content based on how I want to report performance. I can share specific topics with related teams by link, so they don't see everything but their related content.
What do you dislike about the product?
The bulk load feature is not flexible and can be time-consuming to upload into Sprout when rejected. My solution has been downloading a new template every time, which isn't ideal. The API limitations of social platforms prevent Sprout from offering features like tagging individuals on LinkedIn, and directly scheduling stories on Instagram. This adds another step for managers but is a problem for all CMS tools, not just Sprout.
What problems is the product solving and how is that benefiting you?
I like that they accept and review user recommendations for future upgrades. They seem to release a new feature to the tool every quarter, which has been helpful. I like that their tools, like Advocacy, "talk" to each other so I can share content to each area in one dashboard, but I think this feature will still go through enhancements as it only goes live in Advocacy when it posts on social.
A Great Social Management Platform
What do you like best about the product?
The publishing feature is straightforward and clean. The UI is amazing. Reporting is also awesome.
What do you dislike about the product?
Sometimes I will get posts that fail to publish without explanation. My Facebook link previews are not publishing correctly.
What problems is the product solving and how is that benefiting you?
It is allowing me to do all of my jobs as a SMM in one place.
We love this platform!
What do you like best about the product?
sprput social allows us to moderate all of our social pages in 1! We also just started using the bc chat bot feature that helps with efficacy.
What do you dislike about the product?
The platform can be slow to load at time- also it doesn't automatically refresh with new comments.
What problems is the product solving and how is that benefiting you?
Responding to comments dms efficiently
Excellent, user friendly platform
What do you like best about the product?
I love how user-friendly Sprout Social is. My team has been using Sprout for over a year and has been thrilled with it.
What do you dislike about the product?
I was hoping for a more customized reporting experience, but the Sprout team has been so receptive to including my team's feedback on all of our calls together.
What problems is the product solving and how is that benefiting you?
We recently implemented Social Listening. This add-on has been essential for our global business.
The tool every marketer needs!
What do you like best about the product?
I love the function optimal times so you know the best times to post for your specific account on each social channel.
What do you dislike about the product?
It would be great if you could split organic and paid activity in reports for a more accurate picture.
What problems is the product solving and how is that benefiting you?
Benefitting our new post process from drafts right through to the approval, making us much more productive as a team.
Best times to post on our social channels.
Best times to post on our social channels.
Director, Client Services
What do you like best about the product?
It is helpful to have all social media assets and reporting in one place. Our team uses Sprout every day and it never disappoints. I have not used any of the competing platforms so cannot compare or contrast there.
What do you dislike about the product?
There are really no downsides. My only request would be that the basic reporting would be more enhanced without spending more on upper tier reporting and metrics acquisition.
What problems is the product solving and how is that benefiting you?
I am using Sprout for daily corporate social media, Facebook, Twitter, Instagram and LinkedIn. Then we track our campaigns using the basic tag reporting.
New user, Great way to post to social while working with several managers for approvals.
What do you like best about the product?
The ease of use is the best part. Once the posts are created, all I have to do is go in to approve or suggest changes. No need to email and lose the conversations or forget.
What do you dislike about the product?
So far, I do not have any issues with Sprout, maybe too many emails from the company about new or upcoming events and features that I have no concern about. There is probably just a setting I need to go in and change.
What problems is the product solving and how is that benefiting you?
Sprout keeps all of our social media posts for different platforms in one location. Not having to log in constantly to check how our posts are being received or comments are being made.
Sprout Review
What do you like best about the product?
It is very intuitive and the UI is basic enough to navigate and understand easily.
What do you dislike about the product?
Nothing really. Sometimes the authentication for pages and linking them can be a little troubling, but nothing their support staff cant walk you through.
What problems is the product solving and how is that benefiting you?
It is allowing us to be logged into all accounts at the same time, making the workload more fluid and stream lined.
Very pleased, awesome customer service.
What do you like best about the product?
Love the customer service. I also really like the layout of the platform.
What do you dislike about the product?
I wish duplicated posts could be linked so that if an edit needs to be made, I don't have to search for those posts. I don't like when sprout autopopulates what page to post on.
What problems is the product solving and how is that benefiting you?
All of my messages/comments appear in one place for easy access. All of my social platforms analytics are in one place. More people are following and engaging on our social channels.
Intuitive Platform
What do you like best about the product?
Easy to use, platforms has answers for almost everything
What do you dislike about the product?
Some analytics can be difficult to decipher
What problems is the product solving and how is that benefiting you?
Easy to compile analytics reporting
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