Sprout Social
Sprout SocialReviews from AWS customer
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Well designed but unstable
What do you like best about the product?
The analytics are incredibly helpful and allow users to create content that will content with their audience without constantly having to either audit accounts or maintain their own database of analytics.
What do you dislike about the product?
The data is sometimes not completely up to date even after a day or so which can be annoying when looking at posts and trying to gain momentum. There also seems to be some analytics that are just not given, such as watch time for Instagram videos. If that data set is not available, it would be better to grey out or not allow users to select it when searching by Instagram accounts.
What problems is the product solving and how is that benefiting you?
The main problem that we faced prior to using Spout was social media analytics on the native apps and needing to switch between platforms and accounts to find them.
Easy to use and efficient
What do you like best about the product?
I love how all the messages go to one feed. When you're managing multiple pages/platforms, it makes it so efficient to get back to every single person. Onboarding team was great!
What do you dislike about the product?
I don't have anything that I dislike here. I do hope the automatic reports can be branded in the future.
What problems is the product solving and how is that benefiting you?
Getting back to all customers. Messages and comments were getting lost since we manage multiple platforms and pages. Much more efficient too.
Love the Scheduler
What do you like best about the product?
The calendar is straight forward and aesthetically pleasing.
What do you dislike about the product?
If a video is over 1 minute long it has to be sent via the app and the download only works half the time.
What problems is the product solving and how is that benefiting you?
Scheduling across platforms
Powerful tool but usability hindered by lack of
What do you like best about the product?
Listening is a really neat tool. Also, being able to schedule most, if not all of our posts, on the platform is very helpful.
What do you dislike about the product?
The lack of ability to customize notifications. I don't want to have to download the app and will not download it--
Why can't I receive a notification when someone replies to a task? Why do multiples of the same conversation get created?
Why can't I receive a notification when someone replies to a task? Why do multiples of the same conversation get created?
What problems is the product solving and how is that benefiting you?
While some problems are solved, others are created. Platform is good for listening and scheduling posts.
Best Tool on the Market
What do you like best about the product?
I love Sprout's analytics and reporting tools and how easy the platform is to use.
What do you dislike about the product?
Sprout is pricey compared to other social media management tools and I do not like that they keep changing the features included in various pricing tiers. For example, we lost access to hashtag feeds, which was a critical tool for one client.
What problems is the product solving and how is that benefiting you?
Sprout Social really streamlines social media management for our team. It saves time and provides powerful analytics.
Loyal Sprout user for 6 years & counting
What do you like best about the product?
The best thing about Sprout is the user-friendliness of the platform itself. It's also all-inclusive -- one platform gives you the insights & logistics of social.
What do you dislike about the product?
I wish there were different bundles you could customize and try different features out like employee advocacy
What problems is the product solving and how is that benefiting you?
Sprout solves the problem of needing to schedule several posts per day across several different platforms, then report on those posts and analyze what was most effective.
Great service to make your life easier!
What do you like best about the product?
The range of features are brilliant! I can do analytics and post management all in one place, aswell as listening tools and community management, including macros and team collaboration tools!
What do you dislike about the product?
There isn't a lot but I do wish the listening tools were less restricted as you are only able to have so many at one time active and this can hinder the tool alittle!
What problems is the product solving and how is that benefiting you?
Sprout enables my whole team to be in one place and to track the work of everyone on the team, including quality and quantity of work! It speeds up our social customer service a lot!
Very versatile and useful
What do you like best about the product?
Sprout allows me to manage multiple tasks across multiple accounts in one convenient hub. I like that it probably saves me hours and hours of valuable time by keeping everything in the same place.
What do you dislike about the product?
The user interface can be quite busy and can take some getting used to if you are unsure how to use it. If you could hide features that are not relevant or useful it would be better.
What problems is the product solving and how is that benefiting you?
It allows me to liaise directly with the social media department in my company to help them with customer queries they lack knowledge on, which means we can respond a lot faster to our customers. I can also manage all the posts and see the insights and analytics.
Best unified inbox for community managers and social team
What do you like best about the product?
I love the unified smart inbox feature - it's a great way to streamline my team's work. While it's not perfect, and no tool like this is, it's the best available out of the competitors.
What do you dislike about the product?
There are some simple features that could be improved like the customizability of reports and the ability to filter different types of content in and out. For example, paid, vs boosted and dark Facebook activity, throughout the whole reporting platform, not just in one report.
What problems is the product solving and how is that benefiting you?
The huge scale of social platforms out there, helps us manage this better. It seems better at keeping up with the fast paced nature of social (esp. vs Hootsuite).
Positive experience on Sprout with customers. They seems to like these channels.
What do you like best about the product?
I am happy to be part of the Sprout Social team. It's a new experience for me to support our customers through Sprout. I've been doing this for about a year and notice that players are getting more active and comfortable on those channels. We are receiving more contacts than we used to, and there is still a lot of room to expand
What do you dislike about the product?
When multiple direct messages from different customers are incoming, is difficult to handle, as many chat windows needed to open,( so we sort it one by one, message by message) and sometimes customers message not updating live, has to close chat and reopen to see if customer replied.
What problems is the product solving and how is that benefiting you?
When busy / unavailable Phone or Live-Chat support, due to an incident or smthg else, customers can easily catch up with us on those channels.
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