Sprout Social
Sprout SocialReviews from AWS customer
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Easy To Use, but not perfect
What do you like best about the product?
We like being able to respond to all companies' comments in the application, centralized info, easy to schedule.
What do you dislike about the product?
The cost is a little more than we'd like to pay especially since we have multiple people scheduling social posts. Also, we have had issues with instagram posts being published, which causes delays in info going online. And, we've found a couple of bugs in the program while using it.
What problems is the product solving and how is that benefiting you?
We aren't using all aspects and features of Sprout Social yet since we are a new user, but we like having one spot for comments for all the companies we do marketing for and being able to save them separately per brand.
Sprout makes social media management much easier across multiple profiles and channels.
What do you like best about the product?
Scheduling across multiple profiles and channels
Seeing all engagement in one inbox
Building reports easily
Collaborating with colleagues
Features like optimal times and AI for alt text that save time and help us optimize our strategy
Seeing all engagement in one inbox
Building reports easily
Collaborating with colleagues
Features like optimal times and AI for alt text that save time and help us optimize our strategy
What do you dislike about the product?
There are no downsides to using it, but I'd like to see it integrate with BlueSky since we've stopped posting on X and would like to adopt a BlueSky strategy.
What problems is the product solving and how is that benefiting you?
Saving time
Staying Behind on Connectivity
What do you like best about the product?
I liked that I could create post after post without having to individually open a "new post" each time
What do you dislike about the product?
There's no cloud for content or a library, like in HeyOrca, we switched because about 180 posts from several different clients went missing and for weeks nobody knew what to do or gave us a satisfying answer. It was about 2 months worth of work that I had to do in about 2 weeks, it delayed everything and the issue was never resolved. The posts were just gone.
What problems is the product solving and how is that benefiting you?
none
Pretty efficient software service!
What do you like best about the product?
It's user-friendly and easy to master. I like the way you can see all posts on the calendar.
What do you dislike about the product?
I'd say expanded listening features and more ways to track comments/ respond to comments through the platform.
What problems is the product solving and how is that benefiting you?
It allows us to schedule posts ahead of time and better plan out our decisions on social. We can easily see what posts are scheduled and when.
Comprehensive and thorough tool
What do you like best about the product?
Sprout has great tools for social media listening and gathering reports on our social media channels, whether comparing them to each other or diving deeper into a specific channel, specific posts, or other analytics. It's been incredibly helpful!
What do you dislike about the product?
Demographic information isn't readily accessible for all channels to the extent that we would like (understandable with different APIs), and some of the functionality within the smart inbox isn't as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Being able to schedule all social media content in one place, access all analytics and reports for all channels and content comprehensively, to conduct accurate and widespread social media listening, etc -- being able to do all of these in one place is massively helpful for a small team serving a large institution.
Sprout is a great all-in-one platform for managing our social channels!
What do you like best about the product?
What I like the most about Sprout is the snappiness within the user interface. Everything feels optimized and tailored to the needs of a social media manager. The UI itself is also very well thought out and intuitive, and it includes everything your needs without being too complicated.
What do you dislike about the product?
There is nothing that I can think of that I don't like about Sprout, except maybe the
What problems is the product solving and how is that benefiting you?
Being able to schedule social media posts for a campaign and then go back and edit those post per platform is invaluable.
Has Sprout Social sprouted for my department?
What do you like best about the product?
What's most helpful about Sprout Social is that it actually displays an image of the post it's giving you the statistics on. That is the upside in comparison to other analytic tools.
What do you dislike about the product?
Because my division/department site is part of a larger organizational structure what's reported on is usually the social media content from our organizations' main page.
What problems is the product solving and how is that benefiting you?
The problem it is solving is that most times you don't know who your message/content is reaching if anyone especially when you work in a non sales/non entertainment industry.
A powerful tool that makes social media management easy
What do you like best about the product?
Sprout Social has made it easy for our team to manage our social media accounts and track their performance. The workflows are helpful for collaboration, and the scheduling tool helps us maximize efficiency.
What do you dislike about the product?
The reporting is incredibly in-depth and can, at times, be overwhelming. There is a bit of a learning curve, but it's a good problem to have when managing multiple social media platforms and accounts.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy for team members to collaborate - one person can write and schedule posts and send them for approval. In addition, it's easy to track whether comments or messages have been answered, allowing us to provide excellent customer service even when we're not physically in the same building.
User friendly social management experience.
What do you like best about the product?
The ease of access for team collaboration and approvals makes Sprout a very user-friendly tool.
What do you dislike about the product?
We wish some of the metrics and reporting capabilities were a little more advanced including the ability to see metrics into social content you post organically vs. just post through the tool.
What problems is the product solving and how is that benefiting you?
The ability to schedule and cross-collaborate for social approvals.
Sprout social has so much more to offer than our previous social media authoring platform
What do you like best about the product?
Listening feature gives us clear and actionable insight on what our customers are saying. We can use this to create content that resonates with existing and new customers.
What do you dislike about the product?
Because there is so much functionality it can be daunting to switch to, and you may feel that it is not being used to the full potential if you are not able to devote your entire working time to managing it.
What problems is the product solving and how is that benefiting you?
We are new to using it as a platform, but it the immediate instance there are a number of insights around post performance and social listening that are already proving to be a benefit.
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