Sprout Social
Sprout SocialReviews from AWS customer
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Great tool for managing social
What do you like best about the product?
The publishing calendar is so helpful in mapping out our organic posts. I also like the scheduling insights on what time is best to post. The smart inbox is also so helpful in corralling all comments and mentions in one place.
What do you dislike about the product?
There are a few quirks, as I imagine all platforms have. I find it a little surprising and frustrating that I can't open a post that has already launched within Sprout. Sometimes, I want to be able to view my own post or a post someone else on the team made and it doesn't appear that I can do so without going into the social account directly.
What problems is the product solving and how is that benefiting you?
Being able to schedule posts is great, especially on the weekends or days we know are going to be busy. The ability to see everything in our inbox is fantastic - to be able to see, monitor, and respond to all comments. If someone posts a negative comment or Google Review, we're able to see it quickly and respond, which would be more challenging to keep up with if we were to monitor each account natively. I really like that Sprout actually sends you an alert email when someone has posted a Google Review.
Fan of Sprout Social!
What do you like best about the product?
Excellent tool for social media scheduling, inbox management and monitoring social media analytics for a business. Can support multiple accounts across multiple different platforms and has an excellent UI compared to competitors.
What do you dislike about the product?
Data/Analytics is not as robust as some competitors however it meets our needs.
What problems is the product solving and how is that benefiting you?
Sprout allows us to provide fast assistance to our customers, plan and schedule upcoming social media posts, and make informed business decisions to increase organic social performance.
All-in-one Monitoring Platform
What do you like best about the product?
My favorite thing about Sprout Social is creating tags and being able to pull data based on those tags. It helps me sort through what content was successful and which spurs more customer complaints.
What do you dislike about the product?
If I had to pick something... I would say I wish I could make Facebook events through Sprout. As a customer-facing nonprofit, events play a big role in our ticket sales.
What problems is the product solving and how is that benefiting you?
I recently ran into a problem where our Instagram was disconnected due to Facebook's new meta updates. It was kind-of painful to find a solution, but eventually Sprout's Q&A section helped me resolve the issue.
Sprout has streamlined our client social media management!
What do you like best about the product?
The calendar aspect and workflows are the most helpful part of Sprout Social. It makes planning and creating so much easier for client profiles. The workflows work for our small company, so everything gets seen and approved before going out!
What do you dislike about the product?
The only thing I haven't liked about Sprout Social is that you can't tag people on Instagram when creating a post in Sprout Social. Other than that, it's sometimes frustrating that team conversations on a post waiting for approval disappear when edits are made to the post.
What problems is the product solving and how is that benefiting you?
Client management is the problem Sprout is solving for us. I work for a full-fledged marketing firm, so we do a lot of social media management for clients in a variety of industries. Having separate groups for clients, separate calendars, and separate workflows all in a centralized location is great!
Sprout Social has been a problem solver
What do you like best about the product?
One of the things that I like the most about Sprout Social is the breadth of what you get with the program. Not to mention how user-friendly everything is to navigate.
What do you dislike about the product?
The only dislike that I have, and I am not sure that this is a Sprout Social thing, is that the social listening at times seems to be concentrated towards one level of media.
What problems is the product solving and how is that benefiting you?
The problem that Sprout Social is solving for our company is that we have a massive need to track the necessary data and information to see how we are performing against our competition and determine if our efforts are actually working.
Simple and Powerful
What do you like best about the product?
I like the publish and scheduling functionality. It useful to be able to put out a consistent message across all platforms
What do you dislike about the product?
As of now, I dont have any disliked. Using this service has been simple.
What problems is the product solving and how is that benefiting you?
Sprout is solving organizational barriers for us. With some many moving pieces in our company it was difficult to get each departments message out the customer.
Very Easy to Understand
What do you like best about the product?
I like the team conversations. It is very helpful because some of our team is remote and it is an easy tool to use for communication.
What do you dislike about the product?
I am not sure how to view my teammate's conversations by hitting the conversation tab, working on figuring that out.
What problems is the product solving and how is that benefiting you?
We have a huge influx of messages every day and it is so simple to log into sprout and send messages out. Also, the bulk scheduling is amazing!!
Kudos to Sprout Social!
What do you like best about the product?
Sprout offers our agency a number of great benefits, but what I appreciate most in my role is the ability to update and utilizie the workflows. We often have clients and team members with different needs so being able to alter these by clients has been a lifesaver in many instances. We also value their committment to feedback and flexibility to client needs, the team is always receptive and responsive whenever we run into challenges.
What do you dislike about the product?
At present time nothing come to mind, we have been very happy with Sprout during our almost 5 year partnership.
What problems is the product solving and how is that benefiting you?
The Smart Inbox has really come in handy for our team this year. It is so helpful to have this all in one place for consistent and timely responses.
Sprout has been helpful in managing my many clients accounts. It was a seamless set up as well.
What do you like best about the product?
I love that I can schedule for so many platforms and for so many clients. The unlimited account options was much needed in my case.
What do you dislike about the product?
I wish I was given optimal times for posts all in one instead of having to schedule and duplicate.
What problems is the product solving and how is that benefiting you?
I currently do social scheduling for 14 clients on five platforms. It was impossible to keep track accurately of what was scheduled. To make matters worse, the native platforms are awful in terms of user friendliness.
Great tool, but expensive
What do you like best about the product?
I loved the way that reports were built.
What do you dislike about the product?
It's quite an expensive tool, and as a small startup I think we were just not big enough to use everything included.
What problems is the product solving and how is that benefiting you?
social media scheduling
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