Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social Review
What do you like best about the product?
The consolidated analytics, competitor analysis, and scheduler have all been very helpful to our daily social operations. We also see a lot of potential in the approval workflows, asset library, listening, and additional analytic features, as we roll out Sprout, company-wide.
What do you dislike about the product?
There are many features missing from the Smart Inbox. We understand the API limitations and this feature is becoming increasingly helpful for our business, but the missing features is the part of the tool that we see most room for improvement.
What problems is the product solving and how is that benefiting you?
It is greatly saving the time it takes us to dig into analytics and competitor analysis. The scheduler is also very convenient, helping us post at optimal times.
Sprout has great capabilities for publishing and community management
What do you like best about the product?
Sprout has great capabilities for publishing and community management, and it's easy to navigate and onboard. Connectivity is fairly reliable on most platforms.
What do you dislike about the product?
Social listening capabilities and reports are a little behind competitors like Brandwatch. There's not a good breakdown of sources in social listening topics ahead of purchase, so you find out after the fact where you can pull data from. Workable, but not as holistic a picture as we'd like.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us quickly gather conversation insights via social listening and with some training, it could support competitive reviews of sentiment and channel strategy.
Sprout is a great source to gather information.
What do you like best about the product?
Sprout can put several aspects of one thing in one place to make it easy for the user to gather information.
What do you dislike about the product?
Sprout is helpful but a bit confusing to navigate at times.
What problems is the product solving and how is that benefiting you?
Sprout helps us with keeping up with out social media platforms.
The best tool for the management and administration of social networks
What do you like best about the product?
What we like the most as an organization of the SproutSocial platform is the management level through the tools it provides to plan, manage and create content in all our social networks. One of the most powerful tools is the ability to develop a schedule to duplicate content; the truth is that sometimes we do not have the time to create new content, and this tool solves our life. It has an elementary scheduling calendar for publications. We can not fail to mention that you have a support team that quickly addresses any issues once they are notified.
What do you dislike about the product?
Few dislikes we have of the SproutSocial platform; however, we can not fail to mention that it becomes pretty tedious not to be able to make any modification of publications failure; usually, when it happens, q must create from scratch the entire publication to be able to redo the publication taking the time that is appreciated. It would be beneficial to have a tool to group all the posts with different publication times.
What problems is the product solving and how is that benefiting you?
Saving time by being able to manage in such depth all the information we have on all our social media platforms, all from one place.
Best Social Management Platform
What do you like best about the product?
This platform has helped us start our social media project for our companies most effectively and easily as possible.
What do you dislike about the product?
Nothing at the moment. We enjoy this platform very much.
What problems is the product solving and how is that benefiting you?
We needed all our social media pages in one place to post and manage, and SS did that for us. Also managing our tags, progress, competitors, and much more is huge.
It's been a challenge
What do you like best about the product?
I like the ability to post content, duplicate it across channels for ease, and submit content for approval/approve content.
What do you dislike about the product?
The workflows are much clunkier than they were in the demos, not all the features work and there's not proactive notifications about bugs / bug fixes, there isn't a good way to navigate listening and publishing across all the packages, and the times I've reached out to our customer success manager have been met with no-response. I've not been impressed.
What problems is the product solving and how is that benefiting you?
We wanted a solution to help us publish and engage with content.
Sprout Social
What do you like best about the product?
Easy to use and reporting tools are great. Very useful for social listening/monitoring.
What do you dislike about the product?
Pricing can be a little confusing, would be good to have hashtag tracking on twitter
What problems is the product solving and how is that benefiting you?
It's mandatory for our client businesses that any social interactions be monitored, managed and records retained for future audits. Sprout does a good job at supporting this.
An all-in-one social media platform
What do you like best about the product?
I love how you are able to monitor all of your social accounts comments in one platform.
What do you dislike about the product?
For those new to social media, there is a slight learning curve in using the software.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping us manage our content more effectively. The analytics are also important.
A learning experience
What do you like best about the product?
The analytics that comes with it. The reporting is great
What do you dislike about the product?
The interface can be confusing. It takes time to learn.
What problems is the product solving and how is that benefiting you?
Adding reels to an option for posting has been helpful. Data gathering has been helpful
Small project - social listening for digital product studio
What do you like best about the product?
The customer service has been excellent. The onboarding support was highly attentive and comprehensive, but the best part was how customized our experience has been. We only needed to use Sprout for a very small scope, and the team was able to help us find creative workarounds to make it work and get the most value out of the platform. One of the reasons we chose to go with Sprout over the other companies we spoke to was this customized solution, where others tried hard to push us to a larger package with more capabilities than we needed. The platform itself is easy to use (thanks to the onboarding help!) and it's been a great experience so far.
What do you dislike about the product?
I suppose the only downside is the limited number of keywords, but I know that has more to do with the plan that we chose than the functionality of the platform.
What problems is the product solving and how is that benefiting you?
We are a digital product studio, meaning we build digital products for funded founders and innovate digital products for enterprise companies. In this type of business, we meet our customers in person at events or through other connections, meaning that we can't launch a digital ad campaign to bring in more business. Instead, we wanted to discover conferences and events our clientele are attending that are not already on our radar. We hoped that we'd be able to find a social listening tool that would allow us to ultimately create a list of events that our customer base is attending. What we found when speaking to social listening tool representatives was that this is quite difficult without already knowing the name or hashtag associated with the event. When it came to looking for a solution that allowed us to pull all Tweets from our list of people and then filter them based on keywords, this feature was usually wrapped up in a massive, comprehensive plan that included countless other features we did not need. Especially because our list is so long (1400), so with other companies, we would need to upgrade to the maximum plan for that number. Sprout found a way to give us the functionality we need without tons of extra features we do not need.
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