Sovos Compliance Network
SovosReviews from AWS customer
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TIR Sovos had been a good and evolving product.
What do you like best about the product?
The ability to see all 1099s in one place and the ease of revising the returns.
What do you dislike about the product?
At times it's hard to get support on the phone
What problems is the product solving and how is that benefiting you?
Easy access and processing to all records
Worst NetSuite Implementation Process
What do you like best about the product?
Works OK once setup and their setup process did catch some errors in our tax reporting in one state. It also shows line item tax compared to the native NetSuite taxes.
What do you dislike about the product?
We have been in the implementation process since July 22 with a projected go live date of October 22. It is now almost April 23 and not completed. We installed the software into our NetSuite production account in December and are still spending hours manually doing taxes internally even though we pay for their services to file on our behalf. This has been nothing but a headache. Good luck if you have any customization or scripts in your current environment.
What problems is the product solving and how is that benefiting you?
It calculates all of our invoices at a line item level so some items are exempt from taxes while others are taxable. Prior to Sovos we had to manually tax on some invoices.
Sales tax is now so much less of a hassle!
What do you like best about the product?
I like the fact that I always have a accessible member of the Sovos team to answer any questions I might have. Their uploading process was easy to do and understand. I can easily get my returns once filed and save them how we always have.
What do you dislike about the product?
The setup process was a little bit more difficult than I expected, but after it was completed it ran much more smoothly.
What problems is the product solving and how is that benefiting you?
Sovos allows us the freedom of filing our sales tax returns with minimal effort on our part. I am confident with the data and process. I am able to upload my data quickly and have my returns completed timely.
Short Term with Sovos
What do you like best about the product?
User friendly platform for managing exemption certificates, customers, and more.
What do you dislike about the product?
Periodic mishaps with the reporting software resorting in Plan B's for sales tax prep.
What problems is the product solving and how is that benefiting you?
Large transactional tax need is being addressed by SOVOS which reduces the amount of hands on for our department personnel.
moving from on-prem taxware STEP system to GTD was smooth transition
What do you like best about the product?
Ease of maintenance
Integration with SAP ERP
Detail Transaction Logs
Integration with SAP ERP
Detail Transaction Logs
What do you dislike about the product?
setup of new ssl keys was slightly complicated
What problems is the product solving and how is that benefiting you?
Customer Certificate management
Calculation of taxes
Reporting
Calculation of taxes
Reporting
Review of Sovos tax software for Sales Tax
What do you like best about the product?
They had a good implementation team that took time to understand what our products were and what needed to be looked at for taxability.
What do you dislike about the product?
Software could be overwhelming if not using the canned reports. Also coding and categorizing needs may not match products exactly.
Beware of any customization as it may not receive the full updates.
Beware of any customization as it may not receive the full updates.
What problems is the product solving and how is that benefiting you?
Categorizing and assessing sales tax on items sold for each state. They compile and file the tax returns based each states due date. We are understaffed to be able to research each tax situation and collect all the data to do the filing. This service is great for our operation.
Pros and Cons working with SOVOS
What do you like best about the product?
Sovos currently files all of our state returns each month/quarter. They are done timely and my rep is very responsive and easy to work with. Regarding their technical help, at least one tech is excellent to work with and will solve most issues, if I can connect with him.
What do you dislike about the product?
The initial set up was very costly, with our company being charged every time we called for assistance or were ready to set up new state jurisdiction. This was above and beyond the initial fee. Also, we use Net Suite and the two systems (Sovos GTD and NetSuite) are not working well together in identifying those clients that are tax exempt and have exemption certificates loaded, requiring us to manually override any transactions to suppress sales tax. There is also an issue with SOVOs over riding the tax calculation made by our retail web site, changing the Cash Receipt with it is imported into NS, causing it to not match the initial sale $'s on our website. The difference is usually pennies, but it does cause reconciliation problems
What problems is the product solving and how is that benefiting you?
Keeps our system tax rate calculation current with state changes for better compliance, time savings when they file our returns with the states and ease of reporting regarding sales tax for each state and jurisdiction.
SOVOS/Taxware
What do you like best about the product?
Have used Taxware since 2004. Now also using GTD
What do you dislike about the product?
Sometimes customer service is hard to get glad we have direct contacts also
What problems is the product solving and how is that benefiting you?
new state taxes and taxability of products
Sovos is timely and has great communication with their services.
What do you like best about the product?
Bulk uploading sales tax data all in one file.
What do you dislike about the product?
I dislike needing to upload a single line item separately for use tax.
What problems is the product solving and how is that benefiting you?
Timely sales tax filings.
Sovos Experience
What do you like best about the product?
Marvin is an incredible partner. He's calm, logical and very, very patient. His support has been invaluable in the time that I have been working on issues. He's an advocate for his customers.
What do you dislike about the product?
There have been some issues. I think the biggest one is because the cloud solution on the Sovos side was set up for cloud ERP, at our request. When we stayed with our on prem ERP, the Sovos set up, think, remained as if we were cloud ERP. I can understand why. It just caused some issues in the past. Now we know to tell everyone that we're different when we ask for support.
What problems is the product solving and how is that benefiting you?
Sovos calculates the sales and use tax for us. That means that we don't have to keep up with the constant tax changes as Sovos does this. That enables us to be in compliance with less in-house specialized knowledge about sales and use tax.
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