Sovos Compliance Network
SovosReviews from AWS customer
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Great solution for sales and use tax compliance
What do you like best about the product?
Sovos has accurate database for sales tax rates and taxability. The initial implementation process was comprehensive and thorough with lots of support from their team.
What do you dislike about the product?
How different Sovos products work together.
What problems is the product solving and how is that benefiting you?
US sales and use tax filing. It's efficient and accurate. Our team uses it to generate returns for the states every month and haven't had much issues at all. We rely on Sovos a great deal.
Newly Implemented with Sovos - Heavy usage of GTD and Cert Manager
What do you like best about the product?
I like the connectivity between GTD and Cert Manager which is why we choose SOVOS to handle our tax needs. We work with a large amount of exemption certificates that the credit department was manually dealing with until we started using SOVOS.
What do you dislike about the product?
It seems like the Cert Manager platform is still evolving to meet customer requirements. The email system could be better. If you could directly connect via API to email links to your customer list, the tool would be a lot more efficient for our credit department. Right now, uploading certs can be a very manual process. I'd like to see this improved in the future.
I also wish I had more control over the users. Anytime I need to add or make changes I have to open a case, even as the administrator on the account.
I also wish I had more control over the users. Anytime I need to add or make changes I have to open a case, even as the administrator on the account.
What problems is the product solving and how is that benefiting you?
We are solving a few problems. 1) GTD allows us to be hands-off with tax tables, 2) Cert Manager is keeping us more organized and prepared for an audit should one happen, 3) we are using SOVOS to file all our returns so our AR team no longer needs too.
Recommendations to others considering the product:
Sovos is a big company, so unless you are paying extra for a support plan after implementation, know that you will be dumped into a case management file if you have issues. They have also made API changes without alerting us that we had to troubleshoot ourselves. The solution is good, but their customer communication on technical changes could improve vastly.
Robust Tax Calculation Engine
What do you like best about the product?
* Allows tax calculations in many jurisdictions
* Easy to Integrate API
* User-Friendly Front End Tool for Configurations and Changes
* Allows customization for bespoke tax calculation interpretations
* Simple to onboard new Tax Jurisdictions
* Easy to Integrate API
* User-Friendly Front End Tool for Configurations and Changes
* Allows customization for bespoke tax calculation interpretations
* Simple to onboard new Tax Jurisdictions
What do you dislike about the product?
* The reporting tool is a work in progress and sometimes you cannot get the information you need easily
What problems is the product solving and how is that benefiting you?
* Had an antiquated tax engine - actually 2 to allow for taxation in all our jurisdictions. SOVOS GTD allowed for the consolidation of tax engines into one.
* Move reliance on the management of tax configurations from IT to the business users
* More easily adapt to changing tax rules (i.e. Brexit, 2020 EU VAT changes)
* Move reliance on the management of tax configurations from IT to the business users
* More easily adapt to changing tax rules (i.e. Brexit, 2020 EU VAT changes)
Long Time Customer
What do you like best about the product?
STS and outsourcing the sales tax returns. I don't have a tax department, and we file returns in almost every state. If I receive a notice from a state regarding an error or payment deficiency, I send it to Sovos, and they do the research and correct the problem. I have a good working relationship with my sales tax preparer.
In addition to the time savings, outsourcing the returns is less expensive than adding a full-time employee. I have been using this service since 2009 and over the years have had several sales tax audits. To date, I have not had an audit with any material findings.
In addition to the time savings, outsourcing the returns is less expensive than adding a full-time employee. I have been using this service since 2009 and over the years have had several sales tax audits. To date, I have not had an audit with any material findings.
What do you dislike about the product?
Occasional quirky system issues. For example, last month I could not run a transaction detail report. I will say that Tech Support has always been quick to solve any issues that I may encounter.
What problems is the product solving and how is that benefiting you?
We are in the process of moving from on-premise to the cloud. At the same time, we are installing an Oracle patch to replace the system transaction ID number with a customer invoice number on the monthly transaction report. Currently, I run the transaction detail and then send it to my IT department. IT then has to run an SQL query to match the system ID number to an invoice number. I need to know the invoice number in the event something needs to be investigated down the road.
Useful solution for e-invoice validation and arching
What do you like best about the product?
Sovos Trustweaver can be very useful to do electronic invoice compliance in many countries
What do you dislike about the product?
Technically, the web services could be unified in order to simplify the technical part.
What problems is the product solving and how is that benefiting you?
Sovos Trustweaver allows to do electronic invoice compliance and archiving in many countries
My experience with Sovos was above average
What do you like best about the product?
The user portal is handy and makes tracking notices and issues easy to follow and monitor. In addition , the sales tax engine is accurate and fast.
What do you dislike about the product?
The downside of Sovos is the upfront configuration and setup. All products need to entered and properly coded in order to configure sales tax correctly. this burden fell on us(the customer) to do all the set up and with over 20,000 products took quite some time to enter.
What problems is the product solving and how is that benefiting you?
It is nice to have an all in one source for sales tax computation, filing and notice handling all in one. Previously we had handled some in house and farmed some of this out to 3rd party(CPA's)
Recommendations to others considering the product:
Make sure to not take any short cuts on the upfront integration. Be as detailed as possible when setting up items. The more detailed you are the more accurate the sales tax determination engine. Also make sure to integrate with both eCommerce site and ERP system.
Great service and Quick turnaround
What do you like best about the product?
Ability to feel good my returns are done in a timely manner
What do you dislike about the product?
24 hour turn around for my responses - in case I am on vacation
What problems is the product solving and how is that benefiting you?
Tax notices handled.. saves me time not having to work on these
Lead developer
What do you like best about the product?
Tax calculation with state, City & County
What do you dislike about the product?
Multiple GEO CODE in one county. Why do they have more GEO code in one county?
What problems is the product solving and how is that benefiting you?
Using for PO Tax and AP invoice tax
Recommendations to others considering the product:
Nice Product
Sovos has a quality sales tax platform
What do you like best about the product?
Cost effective and good technical support
What do you dislike about the product?
Need to provide ability for clients to do uploads more efficiently for new acquisitions
What problems is the product solving and how is that benefiting you?
Sales tax on customer sales
Recommendations to others considering the product:
I think Sovos needs to make their product more user friendly
Service/Account Management is splintered
What do you like best about the product?
Coverage of countries, API was easy to setup
What do you dislike about the product?
Split account management for tax and e-invoice
What problems is the product solving and how is that benefiting you?
Tax compliance and e-invoicing. Tax determination has been realized.
Recommendations to others considering the product:
Consider E-Invoice and Tax determination as separate contracts. You won't have a common account manager and it feels like two separate companies when you negotiate terms.
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