Riverside Teams
Riverside.fmReviews from AWS customer
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A Strategic Asset for Enterprise Media Production and Editing
What do you like best about the product?
Generally speaking, Riverside's major benefit to a CIO is its very efficient but still simple editing workflow. The isolated audio, and video tracks that it produces at a high standard of quality are the basis. Our communications department is able to do all the post-production works by themselves using this software without having to spend a lot of money on external agencies. The quality of the isolated WAV files is such that they manage to remove background noise from a poorly recorded environment without that empty, over-processed type of sound that you usually get from other platforms. For videos, our editors get full freedom to do whatever they want with the original 4K files. Some of the inbuilt like a text-based editor is very smart and fast for the turnaround, which means it is perfect for internal communicative arrangements. The nice thing about it is that the time needed for the team to get familiar with the software is very little.
What do you dislike about the product?
The advanced AI editing features that might customer's passion, and resources of the company-brand, they are not of the level that the company might depend full on them for the external content. The company relies on AI for initial draft work. The human editor then works the final touches on the output. Plus, as a user, I think it would be pretty cool if the editor got support for more enterprise-class project management features, allowing effortless collaboration even among a large number of editors and reviewers while working on the same project.
What problems is the product solving and how is that benefiting you?
Riverside is the solution to two fundamental problems: money and time. We have practically cut the number of times we must send the executives' webinars and investors' updates to post-production in order to finally obtain the product we want in half. The period that a third party used to take for editing and returning, today our internal team is taking only a few hours. The crispness of the audio has alone been a major factor in the professionalism of our communication, and the ability to shorten long recordings into quick and social-media-ready video clips has been the trick to garnering more audience for, and thus, more value from, the events that we’ve held.
This Is Why I'm Podcasting Again!
What do you like best about the product?
I love the ease of editing my own episodes. Back in the day I had to hire an editor. It was a barrier for me to continue and I quit. Now, I can easily edit my own episodes and the Magic Clips and the AI of that where I can direct my own clips...amazing!
What do you dislike about the product?
Nothing! I love it all! I wouldn't change a thing.
What problems is the product solving and how is that benefiting you?
Time to get editing done and the tech issue with having on a guest.
Riverside for the win!
What do you like best about the product?
I recently moved to Riverside from a different platform and I had no idea what I was mission. Riverside has helped streamline my recording workflow and it has given me my time back. I am very pleased with the platform and my guests have enjoyed it as well.
What do you dislike about the product?
IsD far as something g that I may not like about Riverside, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
I am able to put out my episodes faster and the editing tools help tremendously.
A Dependable, High Quality Recording Platform That Cuts Down On Our Support Tickets
What do you like best about the product?
As an IT Support Specialist, it's refreshing that Riverside simply works without having to troubleshoot constantly. Local recording also means we don't start to panic when we receive calls from presenters working on a dodgy internet connection. The intuitive interface means less training - most people pick it up straight away, and our documentation requests have fallen by 60%. If and when things do go wrong, having the comprehensive error logs means I can very easily tell you if something is a network error, user error – or if there’s just something wrong with the platform. The recordings in the organization I get to see all recordings for the org, this comes in handy for troubleshooting.
What do you dislike about the product?
Some of the automatic updates can be a bit confusing as they just kind of change without warning. The system requirements could be more clarified – we've seen some older laptops struggling to handle 4K recordings. They have a very thorough support site, but it is a bit much to take in if you just have some basic troubleshooting - I have written a pared down FAQ that you can check out for some common problems.
What problems is the product solving and how is that benefiting you?
Riverside has cut our A/V support need in half. Drop 20 out of 20 times we’d spend hours troubleshooting Zoom recordings with sync or quality problems, Riverside recordings are always good. Because the platform’s so stable, I went from dealing with 5-10 webinar disasters a week to perhaps a single disaster every few months! And when we have run into trouble, the independent audio/video tracks often allow us to rescue something serviceable. For it help desks tired of being the "webinar help desk," Riverside is a revelation.
The Secret Weapon of Scaling Our Ecommerce Video Content
What do you like best about the product?
As CEO of a high traffic ecommerce brand, Riverside has become our not so secret weapon for high quality professional product videos at scale. Each product detail is perfectly captured in 4K clarity – essential for demonstrating texture, craftsmanship, or function, to online consumers. What really makes Riverside unique is the way it integrates our workflow at every level of production. Our marketing team is able to record 20+ product demos in a single afternoon and they save them all as separate audio and video tracks, making it simple to edit. Here’s what helps: An AI-based clipping tool that makes it easy to extract TikToks and Instagram shorts from longer videos; a tight link to our Shopify storefront that means new videos go live when we want them to instead of days after the fact.
What do you dislike about the product?
The mobile app could be better for on-site shooting, when we shoot our products in studio / warehouse we would like to use the mobile phone as the camera but it lacks some key features such as proper control over the lighting adjustments. The analytics could be more sophisticated to measure exactly how videos are effecting conversion rates (currently we monitor this within Google Analytics). While the editing tools are useful for quick cuts, we still export to Final Cut for more polished campaigns.
What problems is the product solving and how is that benefiting you?
Pre-Riverside, getting product videos made was our largest content bottleneck. Professional shoots involved days costing $5,000+ and weeks of editing. Today, our in-house team makes 10x more video at a fraction of the cost. And most importantly… we’re driving real business results – more than 23% of the time, products with Riverside videos convert at a higher rate than those with static images – plus, they’re returned 15% less frequently. In our industry, the ability to almost instantaneously record and make genuine, high quality recordings has become a major competitive advantage.
Great tool for remote podcast recording.
What do you like best about the product?
Quality of recordings and control of settings for participants. It's easy to use and doesn't require a manual.
What do you dislike about the product?
Verticle image of guests often cuts them off. Horizontal image would be better.
What problems is the product solving and how is that benefiting you?
Allows us to host a remote podcast and record each participant separately.
Enterprise-Grade Security Meets Media Production -- Finally
What do you like best about the product?
One of the most impressive zero-trust architectures for media workflows is at Riverside for a Cloud Security Engineer. Local-first recording model means content will never leave your device — audio/video are AES 256 encrypted at rest on endpoints until they are uploaded to our designated S3 buckets. Helped us to pass and save 300 hundreds of hours on vendor security reviews by utilizing the SOC 2 Type II & ISO 27001 Compliance. Especially the SCIM provisioning through Okta that allows us to enforce RBAC policies over 200+ webinar hosts. The immutable audit logs for all recording sessions (including participant join/leave time-stamps) have been a compliance requirement lifesaver. Both the Terraform provider to manage workspaces, as well as SigV4 authentication for API calls from a DevSecOps angle fits in well with our current AWS platform.
What do you dislike about the product?
Unfortunately, we still see a gap here with the lack of customer-managed encryption keys (BYOK) for stored recordings and those most sensitive use cases. Although a client with attested boot measurements (to ensure client integrity) can be accomplished with the browser, the local recording is significantly less threat-prone. In addition, we have found a few small session token expiration windows in the mobile apps that can be addressed with custom IAM policies. The VPC peering support for private media transfers is still in beta, so we have been running temporary NAT gateways during large scale events.
What problems is the product solving and how is that benefiting you?
Eliminated 3rd-party media processing, a $85k/year risk avoidance in compliance overhead
Watermarked recordings + immutable logs: slashed 40% from the cost of discovered in legal discovery with (p.109) — Forensic Readiness
Secure Scaling — Automated provisioning to support 500+ concurrent secure sessions for earnings calls
Answers the DevSecOps Alignment: API is used to support our GitOps workflow for policy-as-code deployments.
Watermarked recordings + immutable logs: slashed 40% from the cost of discovered in legal discovery with (p.109) — Forensic Readiness
Secure Scaling — Automated provisioning to support 500+ concurrent secure sessions for earnings calls
Answers the DevSecOps Alignment: API is used to support our GitOps workflow for policy-as-code deployments.
A critical part of the enterprise Webinar Architecture that we forgot
What do you like best about the product?
Riverside answered our direct request — challenging the tech to speed up Delivery as in Studio Quality + Enterprise Scale (I liaised w Riverside as IT Manager responsible for our particular webinars Infra). Clean 4K/WAV files, clobbering the zoom working in the past we had been plagued with bandwidth limitation's but not anymore. Thanks to the REST API and webhook ecosystem, more specifically, we were able to automate our entire media pipeline from an integration perspective: recordings automatically ingest into our DAM after they have concluded, their life is managed by ServiceNow post-production ticket auto-generation when needed, and completed files are seamlessly pushed straight into our CMS without any manual burden. The synchronization with Active Directory (a new feature beginning last quarter) made it easier to manage users for over 300+ webinar hosts. The ISO track separation also saves a lot of recordings in hybrid events when the speakers' home internet fails.
What do you dislike about the product?
No Kubernetes Operator forces us to manage custom implementations for increasing recording infrastructure during peak times. The API is great, yet it can only take 60 requests/minute for the rate limiting so we need to be cautious when in some scenarios adding to a queue in our event-driven architecture. We've encountered issues with varying upload speeds when processing 50+ concurrent recordings - having an isolated throughput page would facilitate the prediction of bottlenecks so that proper adjustments could be made. There is no just-in-time provisioning in the SAML implementation and this leads to user management overhead.
What problems is the product solving and how is that benefiting you?
1. Infrastructure Efficiency - We saved $18k/year in cross cloud transcoding costs, by moving encoding to clients which also improves quality.
2. Reliability — 99.98% uptime for critical executive webinars (vs. 97.3% with our old stack)
3. In a sentence: SOC 2 Type II certification (checked the box for legal requirements on earnings call recordings)
4. Automation: Connected with our current CI/CD pipeline to extend branded webinar templates among regional groups
2. Reliability — 99.98% uptime for critical executive webinars (vs. 97.3% with our old stack)
3. In a sentence: SOC 2 Type II certification (checked the box for legal requirements on earnings call recordings)
4. Automation: Connected with our current CI/CD pipeline to extend branded webinar templates among regional groups
The Boardroom-Grade Platform for Mission-Critical Communications
What do you like best about the product?
We utilize Riverside for all forms of our high stakes communications for both a Director and CXO. The boardroom-quality recordings provide instant credibility to investor updates, all-hands meetings and customer webinars that needed a production crew is now done by simply clicking one button. This is especially useful in cases when you are interviewing a teleconference earnings call etc. where clarity of voice separation matters the most since every word saved counts to build knowledge bases from quantitative data. From a governance standpoint, our audit requirements are met by the SOC 2 compliance and enterprise access controls, but we have also never encountered a scenario where one of our least technical directors cannot use Appear without IT support. The AI does executive summaries taking you 05 hours to digest the notes within a small part of key-stakeholders.
What do you dislike about the product?
The live streaming functionality is impressive in videos, but it does not provide features that are full-functioning in real time such as poll and question moderation like those found in dedicated webinar platforms. More detailed viewer engagement data to measure content effectiveness could be provided by the analytics dashboard. It is further detailed that this enterprise cost doesn't scale well across all the subsidiaries to an acceptable level, but still justifies the investment for such mission-critical use cases as the quality.
What problems is the product solving and how is that benefiting you?
Riverside tackles on a three-pronged strategic challenges: Firstly, It has uplifted our corporate communications calibre to the Fortune 500 plateaus — and that is already revealing itself in the improvement of-quality investment trends. In addition removing high-profile events and crashing platform (fail whale) are long gone thanks to the increased point of reliability this system was brought into perform. The third reason is that industrial content can now be immediately repurposed into shareholder updates, training materials and anything needed for a marketing campaign, helping us achieve unprecedented operational efficiency — we have cut our external production costs by 45% whilst actually increasing quality of output. While for C-level leaders who simply don't have the room for a miscue but do need to move, Riverside is exactly their nail-polish-meets-practicality proprietary finish.
Unprecedented Reliability — Enterprise Webinar Infrastructure
What do you like best about the product?
Riverside has provided the stability and quality even running dozens of events simultaneously — something we have struggled to attain through other platforms as well as developing customized modules for our country-specific rollout. — CTIO famously guiding over our digital event strategy This includes local recording architecture for broadcast-grade audio/video quality, which is vital for our global executive webinars (yes, even an APAC or a user in Timbuktu can join your meeting!) This has saved our a-- more times than I can count when guest connections have dropped, enabling us to retrieve flawless individual tracks. On the IT issue, SOC 2 compliance and role-based per missioning checks all of our security boxes, while fine grained controls for APIs/webbooks play well with our ManTech & CRM stacks. The real-time live streaming to YouTube/LinkedIn no longer requires us using their external encoders.
What do you dislike about the product?
Although they may not have as many enterprise requirements, they need some basic features that are not covered in the admin dashboard like single sing-on (SSO) user provisioning or more detailed usage analytics across departments. The quality of the recording is remarkable, but our media team would like a more collaborative editing workflow. We have seen some API rate limits as well here and there while bulk-managing webinar recordings across our global regions.
What problems is the product solving and how is that benefiting you?
Riverside changed the game for our webinar operations in three ways: It fixed a quality compromise with traditional webinar platforms that we had to make, which represented some brand perception optical costs. The second is the reliable recording infrastructure has reduced our level 1 tech support incidents by 60% compared to our old platform. Riverside also saves us hundreds of hours annually, automatically repurposing content into marketing assets via integrations to grow our webinar ROI 3x as we scale our digital event portfolio — providing the enterprise-grade foundation we require but with a low barrier entry for non-technical teams.
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