What do you like best about the product?

I LOVE Riverside.fm. I've been podcasting and using Riverside for a year or more and could not be any more pleased. I moved from Zoom to Riverside as recommended by my producer, and I couldn't be happier with that decision. I have since recommended it to other podcasters and video content creators. Riverside continues to upgrade its platform, making it easy to edit, download, and export videos for content creators and podcasters who are not experts in that field. I typically focus on making money, and my producer does all the tech related to videos and podcasting; HOWEVER, Riverside has made it so EASY that even I can do it and often do when I want to publish something and not wait on my publisher. I now use Riverside for my Reels for Facebook and Instagram, and I do them myself. Riverside is an absolutely no-brainer. I started on the lower-level tier and quickly upgraded early this year when I decided I was going all in on video creation. They are my tool of choice! Thank you, Riverside......I love you all. I get excited with every email of a new launch. Keep them coming...I'm building many of them in my 2024 business strategy for visibility and influence. I will also be teaching them in my newly launched community!

What do you dislike about the product?

NOTHING! I love everything about this product. I have a smile on my face every time I open an email or a video from you with a newly launched feature. And....when I hear the guy say in the video, "many more coming,".....I get giddy!

What problems is the product solving and how is that benefiting you?

I use three tools that I wrap up into what I call MY MARKETING AGENCY. Riverside.fm is one of those three. You have launched some features lately that I haven't had the chance to use; however, they are on my list for my 2024 business strategy. I just started a new free community and added three paid memberships. I want to give the VIP members access to the audience feature for the podcast. I also want to start doing panel podcasting and be able to allow my community members to be able to ask the podcast guest questions. I have had the chance to research to see if I can do this in Riverside, but I will figure something out. I love the option to stream live to multiple platforms. I canceled Streamyard when I discovered I could do that within Riverside. I haven't done it yet because I need to research it more. But I have many ideas on my 2024 list.

What do you like best about the product?

I use Riverside to edit my podcasts. The AI editing is dope.

What do you dislike about the product?

I wish it was free but that's pretty much the only complaint.

What problems is the product solving and how is that benefiting you?

N/A

What do you like best about the product?

Ease of use and the quality of the video and audio files it is able to to deliver.

What do you dislike about the product?

Becuase of the instrinsic way it works on the the Chrome browser it is blocked from use at most institutions.

What problems is the product solving and how is that benefiting you?

Overcoming quality issue with existing video conferencing systems such as Zoom and Teams. The better quality Riverside recordings have increased value in the post-production and distribution.

What do you like best about the product?

They have high quality audio and video. The editor is nice with the transcript and being able to jump around. I like that when the connection isn't great it still uploads a nice finished product.

What do you dislike about the product?

The data integrity of this company is awful. I have been using Riverside for two years to record my podcast. At the beginning I did not realize that video was not recording in high quality because it still showed up in every recording after. A year in, they changed their UX and I saw it wasn't recording when I wanted to hire someone to go back and make video clips. I downloaded the backup files anyway, which were choppy and hard to edit, to make the most of it. A month into this, the purged all my backup videos without telling me on "stored" files. Anything that is stored takes a day to recover, and now most of my backup recordings are not available. This is not mentioned that it will happen anywhere. I also had an issue where I did record a guest properly, said he was recording, and now the track and video are gone. The quality of the technology and processes of the tech team are just not enough for a business to rely on.

What problems is the product solving and how is that benefiting you?

I host a podcast with hundreds of thousands of downloads a month. It allowed me to record guests in high quality without worrying about their internet stability.

What do you like best about the product?

At first it's a great experience. I think for beginners or amateurs, this would acually be fine. But for anyone hoping for a professional quality recording and are potentially using a mixer or USB Mic to record, I would stay away from Riverside.

What do you dislike about the product?

The way Riverside interacts with the device you record on is damaging. Using Riverside ruined our "Mackie ProFX16v3 16 Channel Effects Mixer" as well as a "RODE Podcaster" microphone. Riverside denied they were the reason this happened, but 2 independent programmers disagreed and said Riverside was to blame. Customer support was more interested in denying blame instead of solving the problem. Unless you're an amateur or doing this for fun, I'd stay away.

What problems is the product solving and how is that benefiting you?

At first, Riverside seemed like a solution for all of the inherent issues that come with recording podcasts remotely. I actually used Riverside for several months with no problems (except for the repetitive complaints on here like the lag, the audio recordings being slightly off, some audio clips went missing etc.). I was willing to deal with those issues because I considered them minor and it wasn't affecting the final product. But then the major problems began.

First, the lag issues got so bad, that the hosts of the podcast couldn't hear what the others were saying. I know Riverside uses a feature where it records remotely to avoid any lag in the FINAL audio, but during the ACTUAL recording, we couldn't hear each other. This makes it very hard to record a coherent podcast without constantly being interrupted.

Next, and most importantly, using riverside actually changed how our mixer in our studio worked. The "gain levels" were completely distorted after using Riverside. We were using the same mixer for several years with no problems on Adobe Audition, and the first time we used it to record on Riverside it was ruined.

I had a back and forth with customer support via email and their customer support team essentially told me that I was wrong and they way Riverside works, that could never happen. I consulted 2 independent programmers who disagreed and said that Riverside was likely the reason why this was happening. After several emails to customer support, I was told that I was again incorrect.

So, I then decided to purchase a brand new mixer. We needed an upgrade anyway so we decided this was the right time. Well, guess what happened... We were able to use the new mixer on Adobe Audition as well as several other platforms to record and edit audio. But after JUST ONE recording on Riverside, the audio levels were messed up on the NEW mixer!

Several emails later, Riverside is refusing that this could have happened. I am seriously blown away that Riverside is clearly the reason this is happening and no one seemed even a little interested in solving the problem. This might be a great outlet for new podcasters, individuals who don't do professional recordings, or simply for a hobby. But if you need professional quality and have recording equipment that you use, I would strongly recommend to stay away from Riverside.

What do you like best about the product?

Great to repurpose content for Social Media and edit content in Adobe Premier Pro, however, I like to be able to edit podcast content in Adobe Audition and video in Adobe Rush, as I am not a Pro user. Also easy to monitor the guest microphone and camera. The best part is that the content is uploaded to iCloud. Also, I like to be able to mark the video and capture some special moments for clips. Customer support is excellent and available all the time.

What do you dislike about the product?

So far only thing that did not regularly work as expected was uploading content that was produced elsewhere. Could not figure yet how to manually create short clips.

What problems is the product solving and how is that benefiting you?

Ease of multi-purposing content, at great quality.

What do you like best about the product?

Platform is very easy to use with great results. We love it, our guests love it, and we are happy to be a part of it!

What do you dislike about the product?

There is nothing I don't like! We were up and rolling immediately!

What problems is the product solving and how is that benefiting you?

We are able to pull our podcast together quickly and professionally, even though we are all in different locations.

What do you like best about the product?

Riverside.fm has certainly brought some impressive tools to the table. I'm particularly fond of their transcript feature, which aids immensely in post-production and content documentation. Additionally, their capabilities for repurposing videos to cater to social media platforms are quite commendable. Such features are pivotal in amplifying a podcast's reach in this digital age. However, while these assets are indeed noteworthy, the platform's basic functionality issues prevent me from using it to its full potential.

What do you dislike about the product?

I'm all for using innovative platforms, especially when running a podcast. On paper, Riverside.fm promises a lot, but in practicality, it's riddled with reliability issues that make it impossible for professional use.

Firstly, there's an alarming 30% chance you won't get the entirety of an interview. In our experience, one of the host's clips were frequently missing, which, as you can imagine, is disastrous for post-production. Even when the clips did come through, there was one incident where they were entirely out of sync. This isn't something we expect from a platform that prides itself on high-quality recordings.

Internet connectivity is another nightmare. If your connection isn't consistently hitting at least 200mbps, expect lag so severe that you can't even make out what the other person is saying. To put things in perspective, platforms like Streamyard don't have this issue at all.

The uploading feature too is a roulette of its own. Pausing an upload and importing it later poses a 60% chance that parts of your video will vanish into the void.

Lastly, the hardware compatibility. Both my co-host and I use Macs. It's baffling how a platform in today's age can't seamlessly work with one of the most popular systems out there.

To sum it up, while Riverside.fm flaunts an array of enticing features, it woefully underperforms in the basic functionalities. In a domain where reliability is the linchpin, this platform, sadly, misses the mark by a mile.

What problems is the product solving and how is that benefiting you?

Reliability

What do you like best about the product?

I love that it records locally, so any wifi hiccups aren't caught in the recording. I also love the ability to mark the video at certain spots (creating the clips).

What do you dislike about the product?

Downloading the clip info isn't very intuitive.

What problems is the product solving and how is that benefiting you?

If we'd like to record someone remotely and they haven't got a great wifi connection, Riverside is a fantastic choice, since it records locally.

What do you like best about the product?

How easy it is to use, and the quality of the final output. Ah! And also recently the captions feature, amazing!

What do you dislike about the product?

How import media works and that I cannot add media in the middle of a clip, just before or after.

What problems is the product solving and how is that benefiting you?

I am doing my videopodcast and it works perfectly.