ignio AIOps Platform
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Professional Automation Team
What do you like best about the product?
- Capability to support any automation project
- Capability to provide on-going support to existing automation modules
- Capability to provide resources in scale if required
- Capability to provide on-going support to existing automation modules
- Capability to provide resources in scale if required
What do you dislike about the product?
Obviously, the other automation tools may be better candidates if you are simply comparing the tools considering the amount of investment done by the major RPA companiese. Ignio comes with the huge man-power behind to support automation projects in your organization, which must be a big difference in the market.
What problems is the product solving and how is that benefiting you?
Resolved one of the repetitive tasks we need to do and Digitate solution has saved us a huge amount of time from the tedious work we need to perform regularly.
Ignio review
What do you like best about the product?
Around the clock support/work available. Good updates on progress provided in a timely manner.
What do you dislike about the product?
Feel that some of the work that Ignio does is redundant, that we have other tools, but that there's pressure placed on people on both companies to see automation happen even if it's not providing a true value.
What problems is the product solving and how is that benefiting you?
Digitate with the use of Ignio is valuable in removing noise from our systems, ensuring only important alerts and information are passed on as tasks for humans to look at.
Unlimited potential in AIOps and Automation
What do you like best about the product?
Unlimited potential in AIOps and Automation.
Support and development has been very responsive.
Centralized event and automation fundamentally makes sense.
Currently realizing basic event management and integrations. However, the tool seems to be very capable and we look forward to realizing more benefits over time.
Support and development has been very responsive.
Centralized event and automation fundamentally makes sense.
Currently realizing basic event management and integrations. However, the tool seems to be very capable and we look forward to realizing more benefits over time.
What do you dislike about the product?
It would be nice if there were more off the shelf integrations and implementation playbooks. However, the team seems to be very good at accomodating custom needs and requirements to adapt as appropriate.
What problems is the product solving and how is that benefiting you?
Currently realizing event deduplication, categorization, correlation, and centralized console with various integrations with many different disparate monitoring tools.
Automating IT Operations using Ignio Observe, AIOPs
What do you like best about the product?
1. Ignio offers a solid foundation and strong potential for long-term value in streamlining IT operations, driven by its Observability and AIOps modules
2.A key strength is tool’s adaptability—it doesn’t impose a rigid framework, making it easy to align with various use cases and tailor to our unique workflows
3.The client services team have been excellent—knowledgeable and experienced, they’ve ensured a smooth and efficient implementation
4.Digitate is constantly striving to improve their product and services by listening to customer feedback and suggestions
2.A key strength is tool’s adaptability—it doesn’t impose a rigid framework, making it easy to align with various use cases and tailor to our unique workflows
3.The client services team have been excellent—knowledgeable and experienced, they’ve ensured a smooth and efficient implementation
4.Digitate is constantly striving to improve their product and services by listening to customer feedback and suggestions
What do you dislike about the product?
1. Depending on the use case the initial pre-requisites set-up can take long time
2.Faster ticket resolution and timely delivery of enhancements would help maximize the value of the tool
3. Documentation could be better
2.Faster ticket resolution and timely delivery of enhancements would help maximize the value of the tool
3. Documentation could be better
What problems is the product solving and how is that benefiting you?
1. Automated monitoring, incident creations, noise suppression and self healing the incidents
2.It is making our processes more streamlined and giving us more visibility to pain areas
2.It is making our processes more streamlined and giving us more visibility to pain areas
Helps Support Self-Service
What do you like best about the product?
Allows teams to self-service and includes error messages for users to understand next steps when errors occur
What do you dislike about the product?
Not familiar with it's monitoring capabilities; we often run into concerns and roadblocks around how much access the tool requires to meet an improvement opportunity. This may be preventing us from using to full potential (read / write to tables) because we can't justify the risk.
What problems is the product solving and how is that benefiting you?
Self-service for ops; ability for operations to update parameters without needing to engage IT; Ability to reduce workload for IT team for frequent / repeatable tasks
IT Operations Automation
What do you like best about the product?
An effective enterprise platform that allows us to automate a broad range of IT Ops processes. Key initiatives that we have worked on focus on IT Landscape monitoring, end user onboarding and offboarding, SAP monitoring, self healing. We have a strong Digitate implementation team supporting our automation journey.
What do you dislike about the product?
Looking for more out of the box functionality.
More automation around the deployment of required pre-requestes (e.g. deploying server pre-reqs).
More automation around the deployment of required pre-requestes (e.g. deploying server pre-reqs).
What problems is the product solving and how is that benefiting you?
Automation of multiple IT Operations processes.
Ignio a great tool to monitor and support your environment
What do you like best about the product?
It is a one stop shop for our needs. The Digitate team that we work with are great and quick to respond to our questions and needs.
What do you dislike about the product?
There is not much to dislike. We continue to grow and understand the usability aspects of the tool for out needs.
What problems is the product solving and how is that benefiting you?
Ignio is helping us detect major and minor issues that affect the usability of our environments.
Ignio for servers monitoring
What do you like best about the product?
Ignio helped us to automate server monitoring requirements, this helped our support/monitoring team on reducing manual work we used to do.
What do you dislike about the product?
As of today we haven't identified any issue with Ignio tool, it would be great if new opportunities for Ignio implementation can be discovered.
What problems is the product solving and how is that benefiting you?
Ignio helped us to automate server monitoring requirements, this helped our support/monitoring team on reducing manual work we used to do.
ignio AIOPS
What do you like best about the product?
Ignio helps for automate infra related requirements, and reduce the major chunk of work, incidents and service requests are being automated using with ignio.
With the help of ignio DWS tool, helps to analyse the repeated incidents and helps to mitigate the further related recurring incidents happening in the environment.
Major ignio automations
1. User onboarding
2. Granting AD membership access
3. Creating mailboxes in O365
4. Other infra related major service requests
We are looking for ignio other services like,
1. Event correlation
2. Certificate Management
Above all ignio is SOC2 approved tool.
With the help of ignio DWS tool, helps to analyse the repeated incidents and helps to mitigate the further related recurring incidents happening in the environment.
Major ignio automations
1. User onboarding
2. Granting AD membership access
3. Creating mailboxes in O365
4. Other infra related major service requests
We are looking for ignio other services like,
1. Event correlation
2. Certificate Management
Above all ignio is SOC2 approved tool.
What do you dislike about the product?
As of now we haven't faced any issues with ignio, current ignio product team and support team is reachable and meet our requirements.
Only improvement required is frequent visit on client site and explore ignio opportunities to client.
Only improvement required is frequent visit on client site and explore ignio opportunities to client.
What problems is the product solving and how is that benefiting you?
User onboarding
AD Membership Access
Mailbox creation in O365
Handling auto alerts from the ITSM tool improved the resolution time and reduced the sla breaches. Increased the performance of the support teams.
Expecting certificate management and event corelation module from ignio for further business improvement
AD Membership Access
Mailbox creation in O365
Handling auto alerts from the ITSM tool improved the resolution time and reduced the sla breaches. Increased the performance of the support teams.
Expecting certificate management and event corelation module from ignio for further business improvement
AiOps & ERP Ops with Ignio
What do you like best about the product?
Digitate resouces are knowledgable and has made our journey thus far easier than most similar implementations. Their willingess to listen and improve is an asset
What do you dislike about the product?
Digitate's flexibility perhaps added time and complexity to some phases during our deployment.
What problems is the product solving and how is that benefiting you?
Digitate's Ignio platform is being used to replace an existing solution which monitors the health of key systems and processes in our IT landscape. An additional value is potentially the use of automation to address resource intensive, mundane tasks.
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