Sold by: DigitateÂ
Deployed on AWS
Vendor Insights
For enterprises seeking to transform their IT operations, ignio AIOps is an AI and ML driven software that detects, diagnoses, remediates and even predicts and prevents incidents by combining enterprise IT context, insights and intelligent automation to deliver resilient, agile and Autonomous IT operations across hybrid environment, thus improving business availability and customer experience
Overview
AI and ML driven software that combines enterprise IT context, insights and intelligent automation to deliver resilient, agile and Autonomous IT operations across hybrid environment. ignio AIOps detects issues, performs probable cause analysis, triages and resolves incidents thus eliminating manual processes and contentious war rooms. It also predicts events and prescribes proactive actions to prevent them. ignio AIOps enhances IT productivity by reducing alerts, tickets and MTTR. With a rich library of AI and ML algorithms, over 150 out of the box self heal use cases and pre built automation capabilities spanning across 40 technologies, ignio AIOps reduces the time for Enterprises to get started with their transformation journey by around 40 percent. By ensuring improved IT availability and reduced outages it also significantly enhances customer experience.
Highlights
- Unified observability: Unified observability across infrastructure and cloud layers, applications, ERP, batch operations and digital workspaces; linking business KPIs to IT performance, to enable better visibility across hybrid, multi-cloud estates.
- AI-powered insights: AI-powered insights that leverage deep AI/ML models to analyze diverse datasets, provide detailed insights and detect issues across IT and business operations, predict future state, and recommend fixes and proactive actions.
- Closed-loop automation: Closed-loop automation that combines the knowledge of enterprise IT context, AI-based intelligence, and out-of-box modular automation capabilities for end-to-end lifecycle management- from detection to triaging to resolutions.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Infrastructure Monitoring | Collect health and performance data from servers, virtual machines, containers across the technology stack (Per Host) | $14.00 |
Log Monitoring | Monitor logs to identify anomalies, detect root cause and resolve the issues (Per Host) | $14.00 |
Network Device Monitoring | Monitor and optimize the health and performance of network devices (Per Network Device) | $7.00 |
Application Monitoring | Monitor application performance, availability and user experience to identify and resolve issues before they impact users (Per APM Host) | $40.00 |
Synthetics monitoring | Emulate user behavior to identify issues in web applications and resolve them before they impact users (Per 10 Synthetic runs) | $0.20 |
Workload Monitoring | Get observability across schedulers, applications and infrastructure for workload operations (Per unique Batch Job) | $2.00 |
Agentless Health Checks | Leverage automation to detect availability and performance across infrastructure layers and identify faults (Per Health Check) | $0.50 |
Cloud Cost Optimization | Provides a vendor agnostic view for multi cloud environment, cost analytics and automation for optimized cloud costs and autonomous life cycle operations (Per Dollar (3%) of average cloud spend) | $0.03 |
Business Transaction Monitoring | Get Horizontal Observability across key business processes by monitoring process and transaction flows across applications on hybrid multi cloud environments (Per 1000 Transactions) | $10.00 |
Intelligent Event Management | Reduce alert noise, improve event detection , fast track resolutions and prevent issues with predictive Intelligence (Per Event) | $0.20 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer reviews
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119 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Investment Management
Automating IT Operations using Ignio AIOps
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
Ignio is helping us in reducing manual eyes on glass monitoring into business and application processes and increase alerting to avoid potential high severity incidents.
What do you dislike about the product?
Digitate can have a steep learning curve and requires significant initial setup and integration effort.
Its effectiveness depends heavily on data quality and proper configuration, which can limit value early on.
Its effectiveness depends heavily on data quality and proper configuration, which can limit value early on.
What problems is the product solving and how is that benefiting you?
Digitate solves problems like IT outages, slow incident resolution, and manual operations by using AI-driven automation, which benefits users through increased system uptime, faster resolutions, and lower operational costs.
Investment Banking
Ignio
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
From my perspective, Digitate and its flagship product, ignio, stand out for their innovative approach to IT operations. The integration of AI and machine learning enables predictive insights and proactive issue resolution, significantly enhancing system reliability. Users appreciate the robust automation and self-healing capabilities, which reduce manual intervention and downtime. The intuitive interface and scalability make it suitable for complex IT environments. While the initial setup can be complex, the benefits of improved efficiency and responsive customer support make ignio a valuable asset for modern enterprises looking to optimize their IT operations.
What do you dislike about the product?
Digitate's ignio has some areas for improvement. The initial setup can be complex and time-consuming, and the documentation could be clearer. The upgrade process between versions can be cumbersome, and the user interface might benefit from being more intuitive. Additionally, the system's resource demands can be high, posing challenges for some users.
What problems is the product solving and how is that benefiting you?
It solves problems related to manual intervention, system downtime, and inefficient resource management by leveraging AI and machine learning for automation and predictive insights. This benefits users by enhancing system reliability, reducing operational costs, and improving overall efficiency
Shawn K.
Strong Performance and Partnership from Digitate
Reviewed on Jun 20, 2025
Review provided by G2
What do you like best about the product?
The ecosystem approach stands out. It allows us to consolidate multiple tools into a single platform and apply AIOps across the IT stack. Ignio builds a self-updating cognitive map of our environment, which helps reduce alert noise, triage faster, and automatically resolve incidents before they impact users. The SaaS model ensures high availability, seamless upgrades, and quick scalability. Built-in dashboards and mobile alerts provide strong visibility and enable fast, informed action.
What do you dislike about the product?
So far, the experience has been strong across the board. If anything, there is room to simplify onboarding and help new users unlock value even faster. Continued improvements to documentation and the user interface would build on an already solid foundation. The Digitate team has been outstanding. They are responsive, knowledgeable, and a true partner throughout our journey.
What problems is the product solving and how is that benefiting you?
Digitate is helping us tackle several critical gaps. First, it gives us the cost transparency and control needed to drive FinOps at scale, which Azure-native tools alone do not provide. Second, Observe delivers full-stack observability that helps us correlate events across infrastructure, applications, and services in one place. Third, its patching capabilities are more automated and policy-driven than what we could achieve with native tooling. Together, these features help us reduce waste, improve uptime, and move faster with confidence. Based on the strong results so far, we plan to expand to other modules in the platform.
Investment Banking
The company provides its services without any issues.
Reviewed on Jun 19, 2025
Review provided by G2
What do you like best about the product?
The people assigned to our project are attentive to what is required.
What do you dislike about the product?
It takes a long time to solve the problems and the tool is not very intuitive, they don't have support in Spanish and they are very reserved with the information.
What problems is the product solving and how is that benefiting you?
Self-management of tickets but it is very complicated to parameterize, there is no support in Spanish and very little documentation at the time of project delivery.
Airlines/Aviation
Workig with didgitate has added value to BBD
Reviewed on Jun 18, 2025
Review provided by G2
What do you like best about the product?
We use Ignio as one of our Automation/ monitoring tools , it performs really well in monitoring environment and flagging any identified anomalies , We have also carried a few automations which has helped to reduce the effort hours and are planning for few more in future
What do you dislike about the product?
We need More direct involvement , but for now its very limited.
What problems is the product solving and how is that benefiting you?
Automations friendly , Good monitoing coverage , reletaively stable environment