Sold by: Digitate
Deployed on AWS
Vendor Insights
For enterprises seeking to transform their IT operations, ignio AIOps is an AI and ML driven software that detects, diagnoses, remediates and even predicts and prevents incidents by combining enterprise IT context, insights and intelligent automation to deliver resilient, agile and Autonomous IT operations across hybrid environment, thus improving business availability and customer experience
4.4
Overview
AI and ML driven software that combines enterprise IT context, insights and intelligent automation to deliver resilient, agile and Autonomous IT operations across hybrid environment. ignio AIOps detects issues, performs probable cause analysis, triages and resolves incidents thus eliminating manual processes and contentious war rooms. It also predicts events and prescribes proactive actions to prevent them. ignio AIOps enhances IT productivity by reducing alerts, tickets and MTTR. With a rich library of AI and ML algorithms, over 150 out of the box self heal use cases and pre built automation capabilities spanning across 40 technologies, ignio AIOps reduces the time for Enterprises to get started with their transformation journey by around 40 percent. By ensuring improved IT availability and reduced outages it also significantly enhances customer experience.
Highlights
- Unified observability: Unified observability across infrastructure and cloud layers, applications, ERP, batch operations and digital workspaces; linking business KPIs to IT performance, to enable better visibility across hybrid, multi-cloud estates.
- AI-powered insights: AI-powered insights that leverage deep AI/ML models to analyze diverse datasets, provide detailed insights and detect issues across IT and business operations, predict future state, and recommend fixes and proactive actions.
- Closed-loop automation: Closed-loop automation that combines the knowledge of enterprise IT context, AI-based intelligence, and out-of-box modular automation capabilities for end-to-end lifecycle management- from detection to triaging to resolutions.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Infrastructure Monitoring | Collect health and performance data from servers, virtual machines, containers across the technology stack (Per Host) | $14.00 |
Log Monitoring | Monitor logs to identify anomalies, detect root cause and resolve the issues (Per Host) | $14.00 |
Network Device Monitoring | Monitor and optimize the health and performance of network devices (Per Network Device) | $7.00 |
Application Monitoring | Monitor application performance, availability and user experience to identify and resolve issues before they impact users (Per APM Host) | $40.00 |
Synthetic monitoring | Emulate user behavior to identify issues in web applications and resolve them before they impact users (Per 10 Synthetic runs) | $0.20 |
Workload Monitoring | Get observability across schedulers, applications and infrastructure for workload operations (Per unique Batch Job) | $2.00 |
Agentless Health Checks | Leverage automation to detect availability and performance across infrastructure layers and identify faults (Per Health Check) | $0.50 |
Cloud Cost Optimization | Provides a vendor agnostic view for multi cloud environment, cost analytics and automation for optimized cloud costs and autonomous life cycle operations (Per Dollar (3%) of average cloud spend) | $0.03 |
Business Transaction Monitoring | Get Horizontal Observability across key business processes by monitoring process and transaction flows across applications on hybrid multi cloud environments (Per 1000 Transactions) | $10.00 |
Intelligent Event Management | Reduce alert noise, improve event detection , fast track resolutions and prevent issues with predictive Intelligence (Per Event) | $0.10 |
Dimensions summary
You buy this platform under a single contract and pay per capability based on usage. Each of the 30 capabilities meters differently, matched to what it tracks. Monitoring dimensions bill per host, node, device, database, transaction, or synthetic run. Operational capabilities bill per event, incident, automation, check, or execution. Cloud Cost Optimization bills as a percentage of your cloud spend. Digital Workspace bills per device, with an add-on priced per service desk user. Add-ons like Netflow, Workload Predictions, and Workload What-if attach to base capabilities. You add or scale capabilities independently as usage grows.
Top-of-mind questions for buyers
Infrastructure Monitoring bills per host across servers, virtual machines, and containers in your technology stack. Each monitored server or VM counts as one host. This covers both on-premises and cloud-hosted systems, including container environments monitored across the stack.
You pay the base capability price plus AI Assist usage separately. AI Assist meters per assist and adds conversational reasoning to a capability. There is no flat agent fee. You are charged the assist cost only when the agent reasons, on top of the base per-event or per-incident charge.
Cloud Cost Optimization bills at 3% of your average cloud spend across multi-cloud environments. As your monitored cloud spend rises or falls, this charge moves with it. It gives vendor-agnostic cost analytics and lifecycle automation. The charge scales proportionally, so cost tracks your actual cloud usage.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Similar products
For enterprises seeking to transform their IT operations, ignio AIOps is an AI and ML driven software that detects, diagnoses, remediates and even predicts and prevents incidents by combining enterprise IT context, insights and intelligent automation to deliver resilient, agile and Autonomous IT operations across hybrid environment, thus improving business availability and customer experience.
Customer reviews
Yash A.
Great Potential with Flexible Integrations
Reviewed on Jun 18, 2026
Review provided by G2
What do you like best about the product?
This tool has great potential. A lot of things can be integrated, and it works well with different sources.
What do you dislike about the product?
It would have been easier if it took fewer clicks for users to view the data.
What problems is the product solving and how is that benefiting you?
Great platform for SREs to integrate data from different sources and set up health checks that provide useful insights into your application’s performance.
Food & Beverages
Fast, Flexible tool That Handles Any Source
Reviewed on Jun 18, 2026
Review provided by G2
What do you like best about the product?
It is fast and can ungest any of the ingestion source.
What do you dislike about the product?
Frankly i found configuration of checks little tedious and workflow as well
What problems is the product solving and how is that benefiting you?
It is good platform to onboard and implement AI based checks to monitor almost every components
Amit C.
Enabling Proactive Monitoring and Intelligent Automation
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
It's capability to ingest signals from multiple monitoring sources and intelligently aggregate and correlate them. This helps generate meaningful insights for SRE and sustain teams, enabling faster decision-making. The platform also makes it easy to configure notifications and alerts, which improves operational responsiveness.
What do you dislike about the product?
One area that could be improved is the user interface, particularly in terms of customization and navigation.
What problems is the product solving and how is that benefiting you?
Digitate helps our teams transition from a reactive operations model to a more proactive and automated approach. By integrating signals from multiple APM and monitoring tools, it aggregates and correlates data to provide clearer insights into incidents. This improves impact analysis, speeds up recovery, and enables our SRE and sustain teams to respond more effectively while benefiting from automated notifications and operational intelligence.
prashant s.
Proactive Monitoring and Seamless Integration
Reviewed on Mar 05, 2026
Review provided by G2
What do you like best about the product?
I like Digitate's ability to absorb inputs from multiple sources for aggregation and correlation, helping share better insights with the SRE and sustain teams. The ability to set up notifications seamlessly is also a plus. It also helps me get a more accurate impact or initial level of analysis based on the signals and narrow down the recovery path. The support from the TCS team during the setup was commendable.
What do you dislike about the product?
I find the UI and the ability to view the alerts and monitors quickly as a snapshot could be improved.
What problems is the product solving and how is that benefiting you?
Digitate helps us move from reactive to proactive support, integrating insights from multiple APM sources. It aggregates and correlates data for accurate impact analysis and recovery, improving our SRE and sustain teams with seamless notifications.
Pharmaceuticals
A Standardized Automation Platform That Delivers
Reviewed on Feb 18, 2026
Review provided by G2
What do you like best about the product?
It is a very standardised automation platform.
What do you dislike about the product?
Technical learning curve is higher than other automation means in IT.
What problems is the product solving and how is that benefiting you?
Helps automate our user access provisioning reducing manual efforts for this and letting the support team focus on other important areas.