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good RMM for mid-sized business customers
What do you like best about the product?
Bulk execution of scripts - Patch management - easy to use - easy rollout
What do you dislike about the product?
Services often stop out of nowhere, thus servers are shown as offline when they are not offline.
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
What problems is the product solving and how is that benefiting you?
Bugs after updates
A non-convulated but very helpful, quick and growing platform
What do you like best about the product?
UI improvements allowing you to see lots more information on dashboard as compared to before. Makes for quick glancing and less clicking.
What do you dislike about the product?
While all the new features/modules are amazing, it would be nice to see them bundled into the standard pricing because as everything becomes additional, it is no longer so cost effective as it was in its early days.
What problems is the product solving and how is that benefiting you?
It is one of the most cost-effective platforms out there for the number of features and tools that is included. Add-on modules seem to be very fairly priced so you don't feel that you eventually overpay as compared to other costlier solutions in the market.
We keep small team in large part to the abilities and ease of use of this platform.
We keep small team in large part to the abilities and ease of use of this platform.
Works better than than the engineer in the corner!!
What do you like best about the product?
The ease of patching hundreds of servers by a small engineering team. Ease of setup and agent roll out was seamless. Having the ability to see who logged in last, who made changes, and remote a machine via command line/PowerShell is priceless.
What do you dislike about the product?
Nothing bad to say. Still working on using the full potential besides the patching/server managment.
What problems is the product solving and how is that benefiting you?
Remote patching, remote monitoring, and remote controlling of servers has been a blessing.
Excellent software
What do you like best about the product?
Ninja is easy to use, deploy, and start quickly. The unlimited onboarding and support are really great.
What do you dislike about the product?
My only issue is with the shortcut deployment to desktops. I wish I could deploy a custom icon similar to Desktop Central
What problems is the product solving and how is that benefiting you?
Ninjaone allows for quick and efficient support and patch mangement
The NinjaOne Team is the ideal long-term MSP Partner
What do you like best about the product?
The NinjaOne RMM portal is intuitive and simplifies large-scale change and improvement across our MSP clients. The MSP team adopted NinjaOne RMM quickly, and the variety of available integrations continues to enable extended automation and improve operational efficiency. As the team that manages the backend of the NinjaOne RMM platform, I have to point out the customer support team and highlight the availability, knowledge, and overall excellent support of the NinjaOne engineers; their team is always readily available to assist with creative ways to utilize the NinjaOne RMM platform to meet our clients' needs most efficiently and simplify long-term management. Lastly, our Account Manager is communicative and proactive and truly prioritizes supporting our MSP operations and our clients. Thanks NinjaOne!
What do you dislike about the product?
I don't have any complaints. I try to make it to the Office Hours webinars, so maybe if those could be stored in a repository and made available to other MSPs.
What problems is the product solving and how is that benefiting you?
Our MSP team is able to make large-scale changes to our clients' endpoints with a low learning curve. The available tools from within the platform allow all levels of technician to learn and support more end users. The NinjaOne team is avid about product improvement and especially communicative about new feature releases and the upcoming roadmap of additions. The patch management options through the RMM portal are very helpful, including testing OS patches and identifying those with known issues, as well as the availability of software for automated application patching, which far surpasses the RMM competitors.
Would recommend NinjaOne
What do you like best about the product?
Easy to navigate UI. The pricing is straight forward than most other competitors. Can write/utilize custom scripts to get information or alerts that you need. Constantly adding new features.
What do you dislike about the product?
Integrating with the antivirus products like GravityZone and Sentinal One can be problematic if you don't follow the "happy flow". Unable to delete multiple files at a time from backup . Also unable to easily figure out why a backup might be taking up a lot of space.
What problems is the product solving and how is that benefiting you?
Can see backup status all in one place. Antivirus issues can alert you real time to fix issues quickly. Can also quickly run commands on endpoints without disturbing the end user. Have also written custom scripts to verify programs like Sage or QB Desktop are backing up properly locally and can have it alert us if a backup is missing.
Powerful and Easy to Use
What do you like best about the product?
NinjaOne allows use to control patching and monitoring of our devices in an easy to use UI.
What do you dislike about the product?
Support for iOS devices could be improved.
What problems is the product solving and how is that benefiting you?
Providing visability into device health, patching and ticketing for internal issues.
Very intuitive product that shines with its ease of use and scope.
What do you like best about the product?
NinjaOne has revolutionized our IT administration! The user interface is intuitive and the functions are powerful and reliable, making implementation very easy. Particularly impressive are the automation features, which save us a lot of time in integration and maintenance.
The customer support is first-class - always quickly accessible and competent. NinjaOne has exceeded our expectations and is an indispensable tool for any company that wants to optimize its IT processes.
Our MSP customer support uses this tool daily to maintain and secure our customer systems.
The customer support is first-class - always quickly accessible and competent. NinjaOne has exceeded our expectations and is an indispensable tool for any company that wants to optimize its IT processes.
Our MSP customer support uses this tool daily to maintain and secure our customer systems.
What do you dislike about the product?
The design of the reports is good, but could be a bit more flexible.
What problems is the product solving and how is that benefiting you?
Common IT Problems:
Network outages
Outdated hardware/software
Insufficient data backup
Security risks
Poor IT documentation
How NinjaOne helps:
Remote troubleshooting: Quick problem resolution from afar.
Automation: Automates tasks like updates and backups.
Monitoring: Efficiently monitors and manages endpoints.
Security: Implements security controls.
Scalability: Supports multiple clients and locations.
Network outages
Outdated hardware/software
Insufficient data backup
Security risks
Poor IT documentation
How NinjaOne helps:
Remote troubleshooting: Quick problem resolution from afar.
Automation: Automates tasks like updates and backups.
Monitoring: Efficiently monitors and manages endpoints.
Security: Implements security controls.
Scalability: Supports multiple clients and locations.
The perfect solution to make the IT admin’s everyday life easier!
What do you like best about the product?
The diverse options for device administration and the system’s constant further development.
What do you dislike about the product?
The lack of possibility to operate the system in a client-capable manner, for example with a partner portal and a customer portal.
What problems is the product solving and how is that benefiting you?
It integrates all the required solutions in one portal. This creates a better overview, simplifies work and minimizes accounting effort.
Good management tool
What do you like best about the product?
I find the update and backup management clear and easy to manage.
What do you dislike about the product?
I am still missing some options for adjusting the backup policies.
What problems is the product solving and how is that benefiting you?
Sometimes the patches do not work the first time.
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